Customer Service District Manager

Tromaine Langham

Email: *********@***.***

Phone: 630-***-****

Bolingbrook, IL 60440

Dedicated Operations Professional with experience in all facets of restaurant operations. Consistently achieves high customer service scores, record profitability, laser focus on training and developing while maintaining solid controls on prime costs with high productivity and great morale.

Areas of Expertise

Training & Development Strong Business Acumen

Team Building Establishing Cultures Beliefs

Multi-Unit Operations Prime Cost Control

Problem Solving BOH Operations/Chef

Menu development Customer Relations

Professional Experience

November 2021 to October 2022

Scott Harris Hospitality (Francesca Passaggio)

General Manager (slated to take over region)

Increase staffing levels in FOH by 80%.

Implemented systems and procedures to maximize customer awareness and operational productivity.

Increased reviews from 3.2 stars to 4.8 YTD by implementing cross training initiative for all FOH staffing.

Created a culture of inclusion while recognizing & rewarding repeated behaviors.

Increased comp sales by 8% in 2021 based on 2019 actuals.

Broke a daily sales record in 2022 held for 5 yrs.

May 2015 to September 2021

Little Caesars Pizza

Area Supervisor (District Manager)

Oversee eight units with two training stores. Average unit sales $27K per week.

Increased Comp sales over 5% for the area with over 40% flow through.

Trained and developed 12 store managers, 25 assistant managers, 30 ACE’s and 2 Area Supervisors.

Lowest YOY turnover rate in the market 3 years in a row.

August 2012 to October 2014

Arbor Management Company

District Manager

Oversee food service for six schools in the NSLP.

Increased meal counts despite reduction in student enrollment.

Increased client and student board confidence through on-going training and menu development.

September 2004 to August 2011

Flat Out Crazy Restaurants

Director of Operations (2006-2011)

Oversee the day-to-day operations for all 16 locations, generating sales in excess of $22,000,000.

Reduced prime cost from 75% to 61%

Hired and trained 9 General Managers.

Oversaw construction and opening of two new stores and brought projects in under budget. Trained and oversaw two regional managers for the FTG brand

Operating Partner (2004-2006)

Schaumburg, IL

Increased budgeted sales YTD 15K, increased PAC 22K YTD

Significantly reduced operating expenses by managing by the numbers.

Cross trained and developed entire FOH, reducing labor by 10K

Increased Guest Satisfaction from 86% to over 92%.

Developed key hourly employees into management trained multiple Operating Partners and Managers for the brand

Northbrook, IL

Increased budgeted sales YTD 27K, increased PAC 47K YTD

Consistently ran lowest food cost in company

Cross trained and developed entire FOH, reducing labor by 13K

Reconfigured scheduling with the result of moving the restaurant from highest FOH labor cost in the company to one of the lowest

Increased Guest Satisfaction from 84% to 91%

Increased Banquet Sales by 12% through Local Store Marketing, community involvement and cultivating relationships with the Chamber of Commerce.

Warrenville, IL

Member of opening team

Positive comp sales for first three years

Store recognized 3 quarters in a row for Executing Optimally Award

Trained 3 Operating Partners for new store openings along with 3 Assistant General Managers

April 2003 to September 2004

Brinker International - Macaroni Grill

Fast track GM, Manager overseeing all FOH operations

Developed training /operations manual for Togo sales increase of 3.5%

Developed training /operations manual for BLW / action plan focused on martini bar, increased sales by $1,800 per period

Developed cross training culture

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