Assistant Manager Customer Service
Resume:
Stacy McSwain
Hospitality Manager
Pinehurst, NC 28374
**********************@***********.***
Well qualified food service professional with strong management, decision making, supervision and leadership skills. Ability to delegate, problem solve, meet deadlines without compromising quality and manage personnel. Computer literate, Word, Excel, POS, Micros. Authorized to work in the US for any employer
Work Experience
Assistant manager at Hibbets Sporting Goods
Hibbetts Sporting Goods - Southern Pines, NC
August 2010 to February 2011
Responsible for assisting and consulting the store manager regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store goals.
Assistant Manager
Applebee's - Southern Pines, NC
March 2007 to January 2008
Responsible for daily operations of a casual dining restaurant. Preforming bi-weekly product orders branching from food, alcohol, beer and wine, bi-monthly inventory, end of month paperwork, opening and end of day operations, hiring and training new employees. Restaurant Manager at Large Country Club
National Golf Club - Pinehurst, NC
November 2004 to December 2006
Oversee daily operations of a casual dining facility and nightly operations of a fine dining facility. Responsible for training new employees, working with outside vendors, determining liquor and wine pricing, preparing weekly liquor and wine orders, opening and end of day cash balances, updating and implementing new training procedures and designing menus for lunch functions. Education
Bachelor's degree in Hotel and restaurant management with minor in business SHSU - Huntsville, TX
August 1995 to June 1998
Bachelor's degree in Hotel and restaurant management with minor in business SFAU - Nacogdoches, TX
August 1993 to June 1995
High school diploma or GED
Skills
• Restaurant Management (10+ years)
• Assistant Manager Experience
• Restaurant Experience
• Sales
• Management
• Profit & Loss
• POS
• Kitchen Management Experience
• Serving Experience
• Food Safety
• Hotel experience
• Food Preparation
• Merchandising
• Banquet Experience
• Busser
• Labor Cost Analysis
• Cooking
• Inventory Control
• Hotel experience
• Communication skills
• Customer service
• Guest services
• Culinary Experience
• Catering
• Leadership
• Human Resources
• Microsoft Office
• Purchasing
• Cleaning Experience
• Supervising Experience
• Conflict management
• Store Management Experience
• Menu Planning
• Pricing
• Employee Orientation
• Retail Sales
• Forecasting
• Hospitality
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