Customer Service Computer Engineer

AARON MENSAH BONSU

Email: **************@*****.*** Mobile +233-****-*** 001

CAREER OBJECTIVE

I am a capable and high achieving individual looking for a rewarding permanent, part-time or casual position in both skilled and unskilled work where I can improve my knowledge gained from my previous studies and my transferrable work experience.

I am looking to work in a dynamic environment where I can contribute to the success of the company, learn best practices, acquire new skills, add value and reach my full potential. I am looking for an environment where hard work is appreciated. My key strengths include building rapport with clients; identifying client needs to provide efficient customer service; having a great work ethic; consistently achieving outstanding results within a team and the ability to meet expectations above and beyond.

I am a compassionate, responsible and committed individual keen to enhance the quality of life for both young and elderly, people with a disability or not. I am very active fit, optimistic, passionate about charitable and social welfare initiatives which focus to achieve the high targets in challenging environment.

Through experience gained in client service, computer engineer, health adviser and my interpersonal skills I have the ability to provide tailored solutions which best meet individual needs; whilst adding value to the organisation. I have been recognized by management for my ability to positively influence people through my hard work based on my responsibilities in the above roles of experience.

KEY SKILLS SUMMARY

Communication & Organisation Skills

• Excellent Written and Verbal communication skills

• Exceptional Organisation and Presentation skills

IT and System Skills

• High level of computer literacy: intermediate skills in Microsoft Word, Excel, Power Point, Access, Outlook.

• Hardware servicing and repairing.

• Computer networking and troubleshooting.

Warehousing, Supply Chain & Logistics Skills

• Pick packing, RF Scanning, stock management, container unloading, freight & mail forwarding.

• Working in a team to share, delegate and schedule resources for daily workloads to achieve KPI’s whilst adhering to production & distribution schedule and meeting deadlines

• Following all process and procedures in place with safety rules and regulations of operating machinery within a warehouse environment; as well as performing quality checks.

Key Attributes

• A fast learner and willingness to learn

• Proven ability to work collaboratively within a team

• Adopts a customer-focused approach in working with clients

• Capable of developing effective relationships internally and with clients

• Able to work autonomously with discretion and minimal supervision

• Able to work in a fast pace, commercial and target orientated environment

• Proven ability to develop relationships with others at all levels and cultural diversity

• Ability to work under pressure, multi-task with excellent time management skills

• Performance driven whilst working with honesty, integrity and trust.

• Exceptional problem solving skills with the ability to take necessary steps to resolve any conflicts

• Proven ability to take initiative in complete tasks with exceptional quality

EDUCATION

September 2012 Diploma in IT

Deluxe Institute of

Information Communication &

Technology, Ghana

This is a discipline course focused specifically on information Technology (software).These modules taught in this course can be achieved by practical and theoretical subjects.

October 2008 – June 2012 WASSCE Secondary School Certificate, Ghana (Equivalent to Year 12) Barekese Senior High School Kumasi Subjects completed: General Arts (Electives; Economics, Government and Literature)

2006 – 2009 BECE Certificate, Ghana

Kwadaso Estate School, Kwadaso Kumasi

EMPLOYMENT EXPERIENCE

October 2017 – February 2018 Prince Five Mining Company, Anwia Kwanta, Kumasi Ghana.

(Secretary)

February 2018 – October 2018 Marketing Officer

Save Your Liver Foundation (SYLF) NGO Ghana

• Diseases and Prevention

• Advertising and supplying food supplements (specifically HEPCOVIT)

• Supervising and educating young marketing officers on the company job plan.

• Acquiring and maintain customers.

• Vaccination (Adhered to healthy food standards and presentation at all times in line with legislation)

October 2018 till date Allianz Insurance Company Kumasi, Ghana.

(Sales Agent)

• Ensuring daily operations are accurate and attended in the system promptly as required.

• Developing effective relationships internally and with clients.

REFERENCES Available on request

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