Relocation Specialist Customer Service

ELIZABETH CARSON

**** ******** ******: 915-***-****

El Paso, TX 79925 *********@*********.***

BIOGRAPHIC INFORMATION

SSN: xxx-xx-0066 Citizenship: U.S.A.

Veterans' Preference: None Highest Federal Grade: N/A WORK EXPERIENCE

TEACHER / MENTOR 08/2002 - Present

Ysleta & Fabens Independent School District

El Paso, TX US Hours per week: 50

Ysleta Independent School District, 08/2005 - Present O'Donnell Elementary School, 08/2002 - 05/2005

EDUCATIONAL MANAGEMENT: Serve as academic mentor with primary educational focus in music and athletics. Frequently simultaneously assigned to teach reading for bilingual and dyslexic students. A motivated and inspirational teacher that provides instruction which is compatible with the school and system-wide curricular goals, and is adequately tailored to the needs of individual student's aptitudes. Developed and implemented lesson plans that allow for flexibility within structured environments. Established clear objectives for all lessons and coursework. Instruct and evaluate students, assist them, and maintain an environment conducive to learning. SAFETY/SECURITY: Accountable for the continual safety and security of students. Establish discipline and behavioral control plans that adhere to federal, state and local rules and regulations. Maintain order in the classroom by implementing strategies for verbal de-escalation, safe physical restraint, and crisis prevention and intervention.

MENTORSHIP: Perform real-time assessments of other teachers' ability to engage students in the learning process, and tailor informational content and teaching methods specific to the diverse cultural norms, self-education, and expectations of increasingly varied student populations. Conducted workshops and confer with teachers to develop new strategies for presentation of course materials, time management, and tracking of student progress. Help identify and overcome roadblocks to academic success. Strive to invigorate teachers at risk of burnout and motivate them increase parental communication, awareness and involvement in school activities. IMPROVEMENT: Member of Campus Improvement Committee, District Educational Improvement Team, District Guiding Tenets Committee. Meet with principal, administrators, parents, business representatives, and other ad hoc members to discuss various campus issues, including safety, teaching, student relations, recurring problems, and challenges presented by rapidly changing technology.

STATE FARM 03/2013-12/2013

Customer Service

El Paso, TX US Hours per week: 20

Solving customer needs on first contact. Follow up and daily checks. Collections of accounts in arrears. MANAGEMENT CONSULTANT 06/1989 - Present

Independent Contractor

El Paso/Denton/San Antonio, TX US Hours per week: 10 Utilize education and career expertise to train, consult and evaluate organizational development, change management, and performance improvement programs for myriad business clients. Responsible for ensuring that the key change principles, organizational design, strategies and tactics are executed and delivered to meet unique corporate cultures and organizational needs. ASSESSMENTS / CONSULTATION: Through effective consultation, provide advice and guidance for improving business operations in the areas of strategic alignment, workforce planning, leadership and knowledge management, performance culture, talent, and accountability. Provide advice and guidance that facilitates the effective use of human capital, increases flexibility, and more honestly evaluates management's ability to strategically plan, establish and implement change. Identify the human and technology variables most likely to impact operations, mitigate or increase risk, and affect bottom line performance.

* Evaluate, review and provide comment on multiple operational and administrative processes to determine the impact of such processes on each client's overall business strategy, plans and effectiveness. Examine office locations, filing systems, employee database, turnover rates, and workplace minutiae to gather data and write reports. Utilize intuitive, analytical and statistical information and methods to make determinations and develop recommendations. EDUCATION: Conduct seminars, workshops and classes that address honest and effective communications, client relations, non-profit management, board training, internal operating procedures, team building, contract compliance, and grant writing. Teach executives and managers at all levels how to best improve their operations with existing (or reduced) resources. Help leaders learn to build a network of trust, orient new employees, become more aware of unintended consequences, and continuously motivate and mentor without micromanaging. CLIENTS include U.S. Army Morale, Welfare and Recreation; American Red Cross; Associated Catholic Charities; Candlelighters of El Paso; El Paso Collaborative for Community and Economic Development; Catholic Diocese; and other military entities and federal contractors. KEY ACCOMPLISHMENTS

+ Recognized as natural expert in organizational improvement, especially concerning executive board member training.

+ Helped multiple companies, agencies and businesses increase top-to-bottom awareness, teamwork, fluidity of good ideas, and morale.

EXECUTIVE DIRECTOR - 'Success by 6' Initiative 01/2000 - 07/2002 United Way of El Paso County

El Paso, TX US Hours per week: 30+

Executive Director of a registered non-profit organization's initiative, 'Success by 6', to improve the welfare of El Paso's poorest children. Coordinated and resourced fundraising, surveys, studies, news reports, community education events, and company seminars. Served as public advocate for those living in entirely misunderstood and neglected poverty.

ORGANIZATIONAL MANAGEMENT: Established all program strategic, operational, and financial plans and direction. Represented the United Way to stakeholders and data customers in various domains. Developed and fostered relationships with families, local business owners and other non-profits to provide support, education and appropriate activities that proved pivotal to educating the public about the substandard living conditions, social support services, and level of care provided to children of indigent families.

* Researched and wrote proposals to facilitate receipt of federal, state, and private foundation grants. Administered and tracked disbursement of a $300,000 annual budget. RESEARCH/FACT FINDING: Provided oversight and management for staff responsible for large-scale data collection operations, and coordinated activities to establish demographic research agendas, and define goals for surveys. Administratively responsible for the reliability, timeliness, and pertinence of all statistical work related to evaluation of nutrition, parental roles, social milieu, language development, etc.

* Assigned personnel to conduct an unprecedented survey within El Paso's Empowerment Zone, a federally-designated area suffering longstanding, severe economic decline. Assessed family's and neighborhood's rank on Maslow's hierarchy of needs. Identified how children were being cared for, e.g., by out of work fathers or grandmothers serving as sole caregivers.

* Coordinated, delegated and/or personally visited with day cares, community centers, school district Head Start Program personnel and representatives from Department of Child Welfare, amongst others, to conduct interviews and gather data.

COMMUNITY RELATIONS/EDUCATION: Developed, wrote source material for, and presented a weekly television news segment dedicated to the distribution of accurate, timely and much needed information about child poverty.

* Facilitated social avenues to encourage community networking and receive feedback from the general public about potential improvements to child welfare. Planned and coordinated workshops and public speaking events that presented results of surveys and recommendations to remedy the failures of child social services.

KEY ACCOMPLISHMENTS

+ Results of the original surveys I oversaw stunned policy makers and the general public, directly resulting in new and intense focus on school food programs, school teachers' awareness of warning signs in their young students, child caregiving.

+ The final report served as the basis for a grant awarded to El Paso County to implement an improved childhood informal caregiver training program.

EXECUTIVE DIRECTOR 05/1999 - 04/2000

Prevent Blindness Texas

El Paso, TX US Hours per week: 40

Principal organizational leader accountable for overseeing, planning and implementing the full spectrum of operations for local branch of a national non-profit dedicated to eye health. ORGANIZATIONAL MANAGEMENT: Chosen to re-establish a neglected and failing branch of Prevent Blindness America. Initiated programs, actions, and taskings to ensure adherence to national organizational policies and, ensuring that programs were designed to accommodate public health program requirements. Succeeding in promoting the readiness and efficiency of all local staff and boosting coordination and cooperation.

* Directed training and management of volunteers, fundraising, marketing, financial management, and strategic planning. Recruited, hired, trained and evaluation key staff members. Prepared and submitted all program, budget and financial reports to headquarters office. Effectively oversaw and tracked disbursement of an annual operating budget of $200,000+. COMMUNITY LIAISON/EDUCATION: Established and improved working relationships with many local non-profits, schools, medical facilities and agencies. Coordinated providing free vision screenings at schools, career fairs, and various companies with a vested interest in their employees' eye health. Traveled across Far West Texas and Southern New Mexico to attend and participate in various health fairs, community education seminars, and public meetings.

* Developed and prepared public service announcements. Participated in television and radio news segments and interviews.

ADMINISTRATION: Utilized office automation software and systems to prepare, edit, and disseminate correspondence, memorandums, and public informational brochures. Ensured all documents were written with proper format, grammar, spelling, typographical accuracy, and content validity. KEY ACCOMPLISHMENTS

+ Through aggressive strategies in development, program management and visibility campaigns, I was able to develop the branch office into a highly effective, self-sustaining agency. Exercised tremendous independent management authority to reassign personnel, control use of money, and professionally represent the agency.

+ Developed an expansive professional network with other organizations, allowing for a marked increase in free public vision screenings.

CODE COMPLIANCE OFFICER I / CODE COMPLIANCE OFFICER II 04/1989 - 08/1994 Cities of San Antonio & Denton

San Antonio/Denton, TX US Hours per week 40

COMPLIANCE: Utilized semi-independent authority to conduct inspections of properties and facilities to ensure compliance with City Charters and codes. Responded to complaints and anonymous tips, conducted research within city databases, and traveled to alleged offenders' business locations or residences to identify violations. Met with homeowners, contractors, and business managers to inform and educate them about code violations, ensuring they fully understood the ramifications of repeat noncompliance.

* Issued citations for the full range of violations, including illegal dumping, vermin and insect infestations, noxious garbage, junk cars in yards, offensive noise levels, blight, abandoned vehicles, etc.

* Provided verbal and written testimony in court as a City witness.

* Presented information at community meetings

* Presented before City Council on various occasions

* City Representative on Don’t Mess With Texas and Keep America Beautiful Councils RELOCATION SPECIALIST – COMMUNITY DEVELOPMENT 012/1987 - 05/1989 City of El Paso

El Paso, TX US Hours per week 40

JOB DUTIES: Under the Uniform Act, passed by Congress in 1970, assisted individuals and families who were displaced due to CDBG programs and projects that required the acquisition of real property (real estate). Met with individuals/families to inform and educate them about their rights and assisted those who qualified for public housing or vouchers. Assisted all in finding suitable replacement housing dependent on their needs. Processed moving payment assistance and maintained detailed records of all cases.

EDUCATION

Master of Public Administration

University of Oklahoma

Norman, OK

Conferred 12/1998

GPA: 3.2 out of 4.0

Semester hours: 36

Coursework included (semester hours): Research Problems (4); Public Policy Analysis (3); Bureaucracy/Policy (2); Federal and Intergovernmental Relations (2); Policy in Government Budgeting

(2); Government Internship (3); U.S. Foreign Policy (2); Management-Public Programs (3). Bachelor of Arts in Music

Minor in Foreign Languages

Cameron University

Lawton, OK

Conferred 07/1997

GPA: 3.2 out of 4.0

Semester hours: 167

LANGUAGE SKILLS

Spanish - Read: Advanced Write: Advanced Speak: Advanced PUBLICATIONS

Digame, Politics and Public Policy on the Border, "Success by 6." Texas Western Press 2003. Co-authored chapter based on results of Empowerment Zone survey. PROFESSIONAL AFFILIATIONS

American Society of Public Administrators, Member

Association of Fundraising Professionals, Member

Ascarate Golf Course Association, Board Member

El Paso Boys and Girls Club, Advisor

ADDITIONAL INFORMATION

AWARDS/RECOGNITION

- Who's Who Among Colleges and Universities, 1995, 1996, 1997

- McMahon Foundation Scholarship Recipient, 1996, 1997

- NAACP Public Service Award, 1991

COMPUTER SKILLS:

Microsoft Office Word, Excel, Access, PowerPoint, Outlook Various Platforms for Onscreen Meetings and Social Media

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