LVN LPN Revenue Integrity Nurse Auditor Compliance Administration
Resume:
CORTNEY
DICKENS
adtak2@r.postjobfree.com
Montgomery, Texas
77356
SKILLS
PROFESSIONAL SUMMARY
Well-qualified Revenue Analyst/Auditor/Program Educator, and Licensed Realtor and with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
WORK HISTORY
JLA Realty - Licensed Professional Realtor
Humble, TX • 05/2018 - Current
• Buyer Contracts
• Sales Pipeline Management
• Property Research
• Closings Coordination
• Appraisal Procedures
• Market Tracking and
Research
• Property Assessments
• Comparative Market
Analysis
• Buyer and Seller
Representation
• Contract Preparation
• Professional Relationships
• Negotiation Management
• Meeting Arrangements
• CRM Tracking
• Marketing Strategy
Development
• Maintaining Customer
Database
• Help home buyers find and buy new homes and sellers sell homes or commercial space
• Guide clients through negotiation processes to get top dollar for their property when selling
• Assist buyers with finding ideal homes by assessing needs, requirements and budgets.
• Wrote contracts to outline sales and purchases of properties.
• Advise and inform prospective clients on current market activities and conditions.
• Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
• Resolved client concerns related to home purchases to maintain high satisfaction ratings.
• Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
EDUCATION
Lone Star College System
Spring, TX • Expected in
12/2023
Computer Programming:
Associates
Champions School of Real
Estate
Houston, Tx • 05/2017
Real Estate
Licensed Texas Realtor
• Professional development
completed in Texas Real
Estate
San Jacinto College
Pasadena, TX • 05/2013
Vocational: Nursing
Licensed Vocational Nursing
• Honor Roll 2002
Laporte High School
La Porte, TX • 05/1993
High School Diploma
• Drafting
• Business Management
• Verified payment and loan paperwork for property sales by working closely with banks, buyers and sellers.
• Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
• Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
• Educate clients by delivering explanations of short sales processes, mortgage loan processing and foreclosures.
• Develop and maintain list of available properties suited to different needs and budgets for both
commercial and industrial use.
• Confirm compliance with federal and state laws to enforce regulations and monitor sales.
• Increased revenue opportunities by marketing real estate to various commercial and private clients.
• Stayed up-to-date on property environmental regulations and inspected new properties for adherence to emerging codes.
• Review and execute confidential documents,
contracts and disclosures.
• Establish positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
• Develop new business and managed new and existing clients.
• Coordinated appointments to show tenants and buyers prospective homes.
• Negotiated contracts with buyers and sellers to maximize customer savings.
• Collaborate with attorneys, loan officers and agencies to complete property sales and purchases and thoroughly explained all financial requirements and data to
potential buyers and sellers.
• Manage, scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
• Perform home evaluations and developed competitive market analysis for individual homes.
• Collaborate with mortgage companies to accurately determine loan and mortgage options for clients.
• Generate leads for sales and rental properties through cold calls and referrals.
• Study property listings, interviewed prospective clients, accompanied clients to properties and discussed
condition of sales.
• Follow-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
• Work closely with clients to facilitate appropriate loans, inspections and credit reports.
• Assist clients with thorough knowledge of short sales processes, mortgage loan processing and foreclosures.
• Deliver strategic assistance to homeowners and
homebuyers looking to buy or sell residential properties in Houston and surrounding areas.
• Draft contracts for purchases, sales and workers for home repairs before move-ins and final steps.
Steward Healthcare/St Joseph Hospital - Revenue
Integrity Nurse Auditor
Richardson, TX • 12/2017 - 08/2022
• Maintained Charge Description Master (CDM) and
pertinent regulations and policies, ensuring all data and elements are accurate and comply with payor and
regulatory requirements > Handling appropriate CDM additions, modifications, deletions and reactivations in the hospital billing systems.
• Trained Department Directors in Cerner and Meditech systems as well as assisted facility employees with documenting in Cerner and Meditech.
• Worked with Patient Financial Services to rebill and/or appeal denied or disputed claims that arise from billing deficiencies in Cerner and Meditech EMR applications > Reviewing implant and high-cost drug accounts to ensure charges are accurate and pricing is in accordance with managed care contract obligations
• Provided education, documentation guides and training to all clinical departments, patient financial services, medical records and other revenue producing
departments as needed to promote appropriate charge capture
• Identified charging, coding or clinical documentation issues, patterns of rejections, partial denials or denials from third-party payers and work with ancillary
departments to resolve issues, decrease denials, and notify appropriate leadership
• Identified correct patient donor profiles for correct level of payments > Identify cosmetic portions of
patient procedures for correct billing of patient
insurance and patient responsibilities.
• Maintained accuracy, completeness and security for medical records and health information.
• Utilized Mckesson Star, Cerner and Meditech to manage and confirm patient data, such as insurance,
demographic and medical history information.
• Used correct diagnosis-related groups based on patient encounter details.
• Posted billings to medical insurance providers.
• Identified new methods to optimize medical records management.
• Compiled, abstracted and coded patient data using classification manuals and standard systems.
• Used classification manuals to gain additional knowledge of disease and diagnoses processes.
• Researched and compiled statistical data to support cost control and care improvement initiatives.
Parallon/HCA Healthcare - Revenue Integrity Nurse
Auditor
Houston, TX • 01/2011 - 12/2017
• Maintain Charge Description Master (CDM) and pertinent regulations and policies, ensuring all data and elements are accurate and comply with payor and regulatory
requirements > Handling appropriate CDM additions, modifications, deletions and reactivations in the hospital billing systems
• Work with Patient Financial Services to rebill and/or appeal denied or disputed claims that arise from billing deficiencies in Cerner and Meditech EMR applications > Reviewing implant and high-cost drug accounts to ensure charges are accurate and pricing is in accordance with managed care contract obligations
• Provide education, documentation guides and training to all clinical departments, patient financial services, medical records and other revenue producing
departments as needed to promote appropriate charge capture
• Identify charging, coding or clinical documentation issues, patterns of rejections, partial denials or denials from third-party payers and work with ancillary
departments to resolve issues, decrease denials, and notify appropriate leadership.
• Maintained accuracy, completeness and security for medical records and health information.
• Input data into computer programs and filing systems.
• Reviewed medical records for completeness and filed records in alphabetic and numeric order.
• Communicated effectively with staff, patients and insurance companies by email and telephone.
• Utilized Mckesson Star, Cerner, and Meditech to manage and confirm patient data, such as insurance,
demographic and medical history information.
• Identified new methods to optimize medical records management.
• Used correct diagnosis-related groups based on patient encounter details.
• Posted billings to medical insurance providers.
• Compiled, abstracted and coded patient data using classification manuals and standard systems.
• Used classification manuals to gain additional knowledge of disease and diagnoses processes.
• Researched and compiled statistical data to support cost control and care improvement initiatives.
STG International Inc. - Licensed Vocational Nurse Arlington, VA • 05/2003 - 01/2011
• Licensed Vocational Nurse> Medical care for over 900 Immigrant Detainees
• Interview patients and records medical/personal
information of patient charts using Casetrakker
electronic medical record
• Assist in controlling patient flow, explaining clinic procedures, and prepare patients for exams
• Assist with medical exams as well as assisting in dental exams
• Perform chest x-rays
• Page 2> Draw blood samples, conduct tests of urine samples, screen for vision and hearing levels, take vital signs and record information in electronic medical record
• Under the orders of the physician, administer vaccines and other prescribed medications
• Complete required documentation and reports
• Participant on Education and Infection Control
Committees
• Educating and obtaining up to date education for employees and monitor staff for compliance in Infection control
• Assist in maintaining clinic inventory control
• Upon implementation of employee of the month
awarding was among the first elected employee of the month.
• Assessed patients' temperature, pulse and blood pressure and recorded in electronic medical records.
• Documented patient vitals, behaviors and conditions to communicate concerns to supervising medical staff.
• Took samples to complete diagnostic and routine
assessment tests.
• Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
• Helped long-term care residents with bathing, dressing, feeding and other daily living activities.
• Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
• Administered controlled narcotics, inserted IVs and performed catheterizations.
• Assisted with admissions, appointments, transfers and discharges.
• Managed patient care through closely monitoring
respiration, blood pressure and blood glucose levels.
• Documented accurate and complete patient information to address patient problems and expected outcomes.
• Used aseptic techniques to provide sterilized wound care and dressing applications.
• Performed routine evaluations of each patient's status, needs and preferences.
• Cared for wounds, provided treatments and assisted with procedures.
• Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
• Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize
treatment planning and care delivery.
• Responded to patient requests with appropriate clinical and personal assistance.
• Worked with multidisciplinary team to carry out
successful treatment plans for diverse acute and chronic conditions.
• Performed functional assessments for admission and discharge.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Delivered updates in patient status to charge nurse, recording changes in medical records.
• Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
• Obtained biological specimens for ordered tests and prepared for laboratory transport.
• Supported physicians during examinations and scans to assist with diagnostic procedures.
• Managed appointment calendar for scans, lab tests, and evaluations.
Pasadena Tank Corporation – Accounting Associate
Houston, Tx • 09/2000 - 08/2002
• Greet visitors, answer direct inbound calls as needed.
• Received and verified expense reports from Project Managers.
• Facilitated payment of vendors
• Ensured outstanding balances were credited upon
customer payment.
• Assisted Controller with reconciliation of monthly statements and transactions.
• Recorded entry, verified documentation and distribution of petty cash.
• Entered data and audit of timecards for weekly payroll. M.A. Hanna – SAP Inventory Control
Houston, Tx • 07/1999 - 09/2000
• Scheduled and ordered planning according to
specification in SAP system as well as independent inventory audits of batch products.
• Initiated necessary products for production orders in SAP.
M.A. Hanna – Administrative Assistant
Houston, Tx • 05/1997 - 07/1999
• Coordinated administrative support functions on behalf of the VP and Human Resource Director of Houston
Division.
• Direct administrative support for staff, including phone coverage, correspondence, manage and preparation of documents, supported calendar/meeting requests.
• Greeted and directed customers and visitors to and from the administrative offices.
• Scheduled travel arrangements, prepared itineraries and submitted travel expense reports to Corporate Office.
• Organized and maintained office supplies and
equipment.
License/Certification
• Licensed Vocation Nurse
• Licensed Real Estate Agent
Organizations
Houston Livestock Show and Rodeo Volunteer -March 2019 to present
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