Quality Analyst Executive

KARTIKA

Building # * Flat #***, Bharat Bhoir Park,

Next to Gajanan Hospital, Chikanghar,

Kalyan west – 421301

Mobile · # 817-***-****

Email · ************@*****.***

OBJECTIVE

To secure a challenging position in a reputable organization to learn new skills and get knowledge, that allow me to put my competencies to the best and also contribute to my overall growth as an individual

EDUCATION

B.COM, Delhi University, Year 2016

MBA (Marketing Management), Annamalai University, Year 2018

EXPERIENCE

APR 2021 - Present

SR. QUALITY ANALYST/ Adaptable Systems Consulting Pvt. Ltd

Performs call monitoring and provides reports to management.

Performs meeting and presentation quality assessment and provides reports to Management.

Root cause analysis of issues

Work on value adding activities such Knowledge base update and management, Training freshers,

Tracks and reports daily, weekly, and monthly metrics for sales department.

Provides feedback to managers.

FEB 2020 – May 2020

QUALITY ANALYST/CIR K11 School of Fitness Sciences

Call Auditing / Monitoring

Assess agent performance

Provide feedback to the agents

The improvement of call and voice

OCT 2015 – SEP 2019

SR. QUALITY ANALYST Weblink.in PVT LTD

Call Auditing and taking feedback form key clients over call/mail/skype.

Responsible for all dispute case and how to handle them specially for regional language.

Verifying payment of foreign clients on the basis for documents.

Discussing about the feedback for key clients with ASM/ Manager or direct Director over mail

Provide feedback to the marketing agents for their calls and making sales drive smooth.

Escalation complaint handling

JAN 2015 – SEP 2015

OPERATION EXECUTIVE Weblink.in PVT LTD

Verifying payment of foreign clients on the basis for documents and domestic client over call

Domain booking and website work coordination with clients over call and mail for regional language

APR 2014 – JAN 2015

CLIENT SUPPORT EXECUTIVE Caretel Infotech PVT LTD

Worked as client support executive (Whirlpool process) in escalation department client coordination through calls and allotted software

SKILLS

Excellent problem solving skill and keen attention to details

Ability to learn quickly.

Flexible and versatile in terms of situation handling.

Microsoft Office.

Team management

7 QC tools

ATTRIBUTES

Disciplined

Organized

Smart Worker

Easy adaptation to new environment

ACTIVITIES

Dance

Music

Art

Trying to adopt other culture and there rituals

I do hereby declare that the information furnished above is true, correct and valid to the best of my knowledge & belief.

PERSONAL DETAILS

Father’s Name : Raj Kumar

Mother’s Name : Uma

Husband’s Name : Anbarasan

Marital Status : Married

Nationality : Indian

Date:

Place: Mumbai Kartika

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