Service Representative Center

Minerva Pena

Email: ***************@*****.*** Mobile: 210-***-****

Objective

To utilize my extensive customer service background and experience to obtain a customer service position.

Work Experience

Call Center Representative

TAS United

October 2019 to August 2022

Live answering, message taking, and delivery

Answering service for local hospitals and doctors’ offices

Answer calls and schedule reservations for local restaurants

Receptionist/Customer Service Representative

AARP

February 2015 to February 2019

Answer multi-line phone system, provide information to individuals interested in furthering their education with programs offered thru Alamo Colleges

Support Specialist

HandsOn - San Antonio, TX

February 2005 to November 2015

Provide day to day care of deaf, blind, and intellectually challenged individuals

Customer Service Representative/Dispatcher

AC TECHNICAL SERVICES

November 1995 to September 2005

Answered multi-lined phone system

Answered service calls for ac/heating customers

Dispatched technicians to service calls

Initiate and complete purchase and work orders

Education

Little Flower School - San Antonio, TX

1961 to 1972

Skills

• Multi line phone system (10+ years)

• Customer Service

• Customer Care

• Bilingual

• Call Centers

• CSR

• Dispatch skills

• Front Desk

• Typing

• American Sign Language

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