Customer Service Store Manager

Abdoulaye Diallo

Bronx, New York *****

646-***-**** **************@*****.***

Fully Work Authorized No Visa Sponsorship Required. PROFESSIONAL SUMMARY

Operations professional with 2 years of professional experience in accounting (Guinea West Africa), and currently store Manager. Certified in Data Analytics.

KEY SKILLS:

Tableau EDA With Python & Pandas Supervised Machine Learning: Classification

SQL

Python

Data Analysis

EDA for Machine Learning

Data Visualization

Google Sheets

Supervised Machine Learning: Regression

Unsupervised Machine Learning

Pivot Tables

Computer Skills: Advanced MS Office (Word, Excel, PPT), SAGE. Languages Skills: English and French

RELEVENT EXPERIENCE

LaGuardia Community College Advanced Certificate in Data Analytics. 06/2022

Extracted, Transformed, and Loaded (ETL) data.

Cleaned, manipulated, visualized, and analyzed raw data using Python, SQL, and data visualization tool

(Tableau).

Built a Tableau Story with interactive dashboards and dashboard objects to report insights from comparative analysis completed in Tableau.

Conducted an exploratory data analysis (EDA) to provide key insight with data-based evidence. Store Manager, Shop Fair Supermarket, New York City 10/20/2021 - Present Business that resells grocery, meat, dairy and produce with 46+ Employees in New York City.

Supervise the day-to-day operations and performance of the team to provide the highest level of customer service.

Prepare, manage, and revise weekly schedules to ensure appropriate store staffing levels

Resolve 20+ customer complaints per week via phone and face to face, reducing customer churn by 6%.

Develop strong relationships with customers resulting in positive feedback and 2x Employee of the Month title.

Tracked daily sales to increase team efficiency by 10%

Monitor budget actuals against forecast to prevent overages using Excel, resulting in purchase finishing 5% under budget.

Process checks and cash transactions, maintaining 98% accuracy to minimize end of day balancing errors

Accurately prepare and sent bank deposits (~100K each) weekly. Various Positions, New York City 2016 – 2021

Worked in different jobs, mostly in E-Commerce and retail Business. EDUCATION & CERTIFICATION

LaGuardia Community College, Advanced Certificate in Data Analytics. 06/2022 University Economics of Prague, Czech Republic 2015/2016 Completed 48 credits towards a master’s degree in Finance and Accounting Master’s in Business Administration, The CTL Eurocollege, Limassol Cyprus. 03/2013 Bachelor’s in business management, University International College, Conakry Guinea. 09/2009

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