Customer Service Representative

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F

DAINA

FORRE

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**** **** ****, **********, ** 27834, 252-***-****, ****************@*****.*** PROFESSIONAL SUMMARY

Hardworking and enthusiastic customer service representative trained in every facet of successful customer service work. Stay on top of current and expected demands, quickly realigning teams to handle any need. Dedicated to first-rate customer service and team success. SKILLS

Customer service. Customer service management. Assignment delegation. Drawer balancing. Record keeping. Customer relations. Written communication. Microsoft Word. Google Drive. Excel. EXPERIENCE

Call Center Sales Rep January 2021- April 2021 Victra Handled inbound sales calls for Verizon. Started new pre-paid and post- pay accounts, as well as other services. Met daily targets set individually as well as contributing to team goals. Pass quality scoring. Be punctual and in adherence to our set schedule daily. Use proper tools to communicate to handle situations to be sure the customer was satisfied in every way possible

Call Center Rep- November 2020- January 2021 Focus Services Handled inbound retention calls for spectrum cable company. Adhere to schedule daily. Pass quality scores and goals weekly

Cashier-Lead September 2019 - November 2020 Belvior Corner Stop Belvior, Nc Coordinated cashier team scheduling to maintain adequate shift coverage based on business needs. Completed opening and closing duties, including issuing and verifying cash drawers, completing daily sales reports, and reconciling cash drawers following shifts. Resolved customer complaints, using tactful communication to defuse dissatisfaction. Operated POS systems to process payments, verify pricing, and monitor stock levels.

Maintained tidy and orderly store appearance, supporting replenishment and merchandising to boost sales. Hr Rep March 2016 - October 2019 Perdue Lewiston, Nc Improved employee retention by increasing job satisfaction and enhancing communication. Organized employee records consistently, staying compliant with internal and government requirements. Monitored employees through regular assessments and performance evaluations. Responsible for all mid shift and end of shift reports and sending daily emails. Knowledgable in Excel and Word.

Packer February 2013 - March 2016 Sanderson Farms Kinston, Nc Supported quality control by inspecting all products and packaging materials. Palletized completed orders, applying correct stacking pattern and weight limits. Stayed productive throughout every shift, completing a high volume of shipments and using slower periods to organize and restock work areas.

Promoted customer satisfaction, following all packaging specifications and production standards. pack at rate for ling hours while standing.

EDUCATION

GED April 2001 Pitt Community College, Winterville, Nc Healthcare management technology April 2004 Pitt Community College, Winterville, Nc 3.87 GPA and Honor Society, Gamma Beta Phi, had 1 semester left

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