JOAN THOMPSON

adtaab@r.postjobfree.com 289-***-**** Mississauga ON

Enthusiastic dental receptionist with 25 years' experience in a busy & fast-paced family practice. Excellent administrative, planning and organizational skills careful attention to detail evident in accurate patient records and billing. Solid knowledge of dental terminology and procedures. A team player with an optimistic attitude who loves providing top customer service and building good relationships with patients.

Relationship building

Problem resolution

Active listening

AbelDent

Recell Max

Tracker & ClearDent

Dental Administrator Dentistry by Dr. Sferlazza - Mississauga, ON 01/2021 - 01/2022 Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.

Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards. Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Arranged documents for insurance claims.

Gathered medical information, dental health history and vitals from patients. Dental Administrator Dr. John Viviano Dental Clinic - Mississauga, ON 03/2001 - 12/2020 Handled office phone calls, correspondence and packages to keep hygienists and dentists free to focus on patients. Monitored accounts to proactively identify aging balances and insurance payment problems in need of attention. Scheduled patient appointments and effectively handled cancellations and last-minute adjustments. Prepared new patient files and updated existing records with new personal, insurance and medical information. Adhered to HIPAA requirements to safeguard patient confidentiality. Sheridan College Toronto, ON 04/2006

Diploma: Social Service Worker

McGill University Montreal, QC 06/1975

Certificate: Certified Dental Receptionist Program CPR Certification and Continuing Education in Communication Skills Summary

Skills

Experience

Education and Training

Certifications