Medical Assistant Customer Service
Resume:
Andrea Borrelli
Orlando Fl 32839
********@*****.***
SUMMARY OF QUALIFICATIONS:
Flexible, quick learner and dedicated professional with strong organizational and communication skills.
Soft skills: punctual, reliable, great work ethic, loves children, demonstrates great patience, time management,
interpersonal relations, along with great direct infant care. Customer service skills, computer skills in software such as Microsoft, Chrome, and IOS.
EDUCATION:
University Of Phoenix
AA, Psychology, 2014
Quincy College, 2014
Course Studies in Child Development
Lincoln Technical Institute, Brockton, MA. (2009-2011)
Medical Assistant Certificate
Training included phlebotomy and lab procedures
Instruction of clinical procedures, anatomy and physiology, administrative processes, and legal aspects of a medical environment in accordance with Allied Health regulations
Externship 180 hours
Randolph High School, Randolph, MA (June 2004)
Electives Include: Health Services (Child Development)
EXPERIENCE:
Here We Grow Daycare, Inc., Randolph, MA (Feb 2006 – March 2021)
Infant Teacher
Supervision and care of infants
Daily log input
Parent/Teacher meetings
Development and assist with daily projects and recreational activities with the children
Ensure the cleanliness of the facility
South Shore Internal Medicine, Milton, MA (June 2011 – August 2011)
Medical Assistant Externship
Patient Vital Signs and EKG's
Phlebotomy
Entered Patient Information into the Computer System
Partners In Health
Covid-19 Contact Tracer (Remote) November 2020-December 2021
Interviewing both contacts and cases with Covid-19
Entering information into CRM
Following HIPPA guidelines
Ensuring everyone gets the required attention needed
Working fully remote from home as a customer service rep
Use of Salesforce and AWS software to conduct phone calls
Brook source
Test Scheduler and Results Agent (Remote) December 2021-March 2022
Receiving phone calls
Inputting caller data
Scheduling tests
Reading Covid-19 test results
Entering Data into the CRM using Salesforce in a adequate and timely manner
Nuetrino
Data Intake Specialist
Entering patient data into CRM
Entering RX and Insurance Information
Notating accounts when needed
Making sure every entry is accurate with no mistakes
Typing speed of 75 wpm
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