Customer Service Assistant

* ***** **)

LATASHIA PHINISEE

*** ******* ****, *******, ***********, 39213, US + 769-***-**** + *********@******.***

Professional Summary

I’m a good intelligen Person that have good Customers service Skills.

Individual with experience leading company initiatives, forming vendor partnerships, and managing employee relations.

Through clear and helpful communication, a perceptive Customer Service Manager can cultivate positive customer relationship:

[Job Title] has extensive call center experience in both inbound and outbound environment: Il as in blended environments.

Assistant Customer Service Manager with extensive experience in conflict resolution and persuasive communication

[Job Title} with [Number] years of experience in developing high-performing service-oriented teams and designing customer-oriented programs.

Assistant Customer Service Manager with a passion for exceeding customer expectations and maximizing customer satisfaction.

To complete work, you must be able to use C, HTML, XML, and other programming langua;

Experienced management professional with [Number] years of leading logistics, supply chain, procurement, and services for a variety of or

Skills

Positive learning process

Positive learning process

High-volume dinin

Bilingual in (Language

Change Management

Computer literate

Excellent communication

Kennel cleaning and sanitizing methods

Busine " Cash Handling

Team Leadership Account management

Quick learner Lead development

Credit and collections Budgeting and reporting

© Sales proficiency

Education

High School

Cornerstone Christian Correspondence - Atlanta, GA

Work History

‘Customer Service Manager - September, 2003 to December, 2021

Walmart Supercenter - Clinton, MS

© Took advantage of several upsell opportunities with new and potential customers, resulting in a revenue increase of [Number]?

Provided friendly, knowledgeable service and support in response to customer requests.

Provided friendly, knowledgeable service and support in response to customer requests.

Interviewed and onboarded customer service representatives, focusing on candidates who were quality-oriented

Deal with customer service issues and complaints.

Deal with customer service issues and complaints.

Improved internal and external customer satisfaction ratings by efficiently researching, troubleshooting, and resolving escalated issues

Gathered customer feedback and made recommendations to management about Type] processes, ensuring customer satisfaction in future

interaction:

Welcomed, greeted, and assisted customers, generating [Amount] of dollars in [Timeframe] sales in a high-traffic store.

Welcomed, greeted, and assisted customers, generating [Amount] of dollars in {Timeframe] sales in a high-traffic store.

Was in charge of coordinating the efforts of customer service representatives.

Certifications

© Salesforce

© ServSafe

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