Darla Gooden
*********@*****.***-602-***-****
Professional Summary
I am an Innovator, Pacesetter, and an Agent of Change looking for an opportunity with a Productive Company. I have experience as a TeamBuilder and Customer Liaison with practical hands on skills in Customer Relations, Team Development, Task Training, and Technical Operations which enables me to be conscientious, thorough, and detailed with a positive, and driven attitude to succeed.
Skills
• Administrative support specialist• Strong Interpersonal Skills• Time Management• Dedicated Team Player• Event Planning• Author• Public Speaker• Volunteer• Life-coach• Quality Control• Critical Thinking• Team Trainer• Creative problem solver• Exceptional communication skills• Workshop Facilitator• Basic Computer Knowledge-Word, Outlook, Excel
Education and Certification
South Mountain High School 1981 – 1985
Arizona State University 1984 – 1985
Rio Salado Community College 1995 – 1997
• Southwest Gas Meter Reading Certification Training received and completed in 2005
Southwest Gas Customer Service Technician Certification Training received and completed in 2007
•Southwest Gas Customer Service Representative Certification Training received and completed in 2009
• Chemical Dependency Certificate, Levels 1 and 2
Work History
June 2017-Present-Contractor with PROFESSIONAL ALTERNATIVE/HILCORP
Worked with the Project Management Team/Strategic Acquisition Team
Task / Duties includes as follows;
1. Validated Records / Documents from various Acquisition
2. Data Entry: Indexing Electronic and Physical Records
3. Analyzed Documents and Records to accurately Categorize and Classify
4. Identify, Research, Create and file different documents and Record types such as Regulatory, Environmental, Technical, Land, and Integrity (Midstream).
5. Organize Physical Files by API order in IM Center
6. Pull and Send inactive Records Offsite
7. Update Project Management Tracker by Utilizing Project Management Tool: Smart Sheet
8. Cross Reference Documents to Identify filing number and location
9. Check in Records and Refile to assign location in IM Center
10. Customer Service; Fulfill Request, Check Out and Deliver records to end-users
11. Special Project: Conduct research for missing items for end user
Training and Experience by utilizing different Software and Application
1. File Trail
2. Enertia
3. SharePoint
4. Smart sheet
5. M.S. Applications: Excel, Access database
Acquisitions Processed:
1. Swift (Lake Washington)
2. Linn
3. Chevron Rockies
4. Samson
5. Conoco Phillips south Texas
6. Conoco Phillips – San Juan
7. Newfield
8. Anadarko
9. QEP
10. XTO
11. WPX
12. Enervest
13. Williams Four Corner
14. Grizzly San Juan
Jan 2012 – June 2017 Service Associate/Reprographics/Mailroom/Event Planning
Topp-Knotch Personnel/ Novitex Enterprise Solutions/Sodexo Bellaire, TX
Data Entry, mail room look up for Expat, mail runs which include Sort, Distribute, and Delivery. I obtained signatures for documents and internal and external. Set up/or transform conference rooms (Theater style, classroom style, U-shape, and formal conference rooms). I Utilize the Booking Tool system to provide conference room setups for clients. BookingTool system it enabled me to coordinate with clients the typeof conference room arrangements for company meetings and/or events.
• I wired communication hook ups for desktops in the conference rooms.
• My former position required me to participate in day-to-day print shop activities and operations
• Organized and assist in multiple projects on an ongoing basis to ensure timely delivery of printed materials;
• Performed a wide variety of skilled, specialized, and technical duties in the print production and reproduction of materials for EWD. (Enterprise Workforce Development)
Accurately complete assignments to ensure compliance with set standards of work production and agreed upon time frames.
• Utilized print shop equipment, performs related duties as assigned.
• I Provided Safety Summarization of Safety Meeting Reports
March 2012-Sept 2012 Water Service Inspector
Topp Knotch Personnel/ City of Houston
• Calibrate/Adjust equipment to ensure quality production utilizing ERT test equipment
• Read, Install, and repair meters.
• Team interaction and development.
• Turn-on and off residential water meters on delinquent accounts.
Jan 2012 - Jan 2012- Customer Service Representative Acs-Xerox/Sprint Houston, TX
• Effectively managed a high-volume of inbound and outbound customer calls.
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
• Managed billing, refunds and referrals
Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly
•Ensured superior customer satisfaction by addressing customer concerns, demonstrating empathy and efficient and timely problems solving
Jan 2005 - Jan 2010 Customer Service Southwest Gas Corporation-Phoenix, Az Technician
•Emergency Customer Response - repaired gas leaks, turned on & off gas at residential and Commercial Facilities
• Serviced Natural gas appliances to ensure proper operation
• Meter set (installation), restore, and dismantle meters and equipment
• Customer Service and Assistance - received inbound calls, placed orders for service
• Interacted and Communicated with field service workers Ensured safe operation of company assigned vehicles• Connected and disconnected meters.
Jan 2004 - Jan 2005-Customer Service Representative
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
• Provided an elevated customer experience to generate a loyal clientele
• Investigated and resolved customer inquiries and complaints in a timely and empathetic
manner. Provided exceptional customer service to management, internal departments and external customers.
• Answered customer telephone calls promptly and in an appropriate manner
•Determined customer needs by asking relevant questions and listening actively to the responses.
Volunteer
I volunteer my services by providing children safety workshops for the community through Restorer of the Breach a nonProfit organization that provides prevention and intervention for families that are victimized by pedophilia.
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