Hema Desai

**** ******** **., *********, ** *****

513-***-****

adta4e@r.postjobfree.com

OBJECTIVE

Utilize my management and interpersonal skills in an organization that promotes individuals who are skilled in diverse areas. Always working in different field with new challenges to achieve goals and perform all responsibilities with best in class. Seeking a competitive and challenging environment where I serve the organization while establishing a career for myself.

PROFESSIONAL EXPERIENCE

BB&T Bank _ FT. Wright, KY 05/2018 – Present

Branch Banker II

Responsible for building long-term relationships with clients in-person and by phone. Work to understand client’s financial needs and consultatively address by making appropriate product recommendations or referring the client to a financial partner. Manage relationships within the branch and deliver superior quality service in-person or by phone such that client needs are met on a consistent, positive basis. Support all daily operations of the branch, including timely and efficient completion of client transactions while maintaining accurate records and thorough proper handling of all monies assigned.

Serve as primary contact for new account openings and cross-sell other products and services to clients and prospects through proactive and reactive client contact.

Support team sales process by acting upon or referring identified client needs to other lines of business (e.g., Retail Loan, Mortgage, Investments, Private Banking, Insurance, Small Business, and Merchant Services).

Serve as contact for client problem resolution regarding deposit, credit, and other products and services.

Employ BB&T supported service processes to ensure high-level of client service by performing client service maintenance (e.g. account reconciliation, address changes, stop payments, account closings, transfer, processing check orders).

Continue to grow in role and support team sales efforts by attending weekly sales, service, and product knowledge meetings.

Adhere to internal controls, operational procedures and risk management policies.

Responsible for attending applicable training classes and completing computer-based training.

Stay abreast of all changes in policies and procedures to ensure compliance with current guidelines.

Perform teller transaction such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits and obtaining further authorization when necessary, issuing money orders, cashier’s checks and redeeming savings bonds. Perform more complex transactions, with assistance as necessary.

All responsibilities for Branch vault with order money, ship out money and keep balance as per the BB&T rules and regulations.

Fidelity Investment Group – Covington, KY 05/2016 –05/2018

FI Solution \ Quality Auditor Specialist

Be cautious on language used to quantify the rationale for the delay

Areas remained within Grammar (28%) and Introduction (26%); Errors must be identified within setting timeframes

Protects assets by ensuring compliance with internal control procedures, and regulations

Ensures compliance with established internal control procedures by examining records, reports, operating practices, and documentation

Verifies assets and liabilities by comparing items to documentation

Completes audit work papers by documenting audit tests and findings

Appraises adequacy of internal control systems by completing audit questionnaires.

Communicates audit findings by preparing a final report; discussing findings with auditees

Complies with federal, state, and local security legal requirements by studying existing and new security legislation; enforcing adherence to requirements; advising management on needed actions

Prepares special audit and control reports by collecting, analyzing, and summarizing operating information and trends.

Maintains professional and technical knowledge by attending educational workshops

Reviewing professional publications; establishing personal networks contributes to team effort

Home Depot- Cincinnati, OH 01/2014-05/2016

Merchant Execution Team

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance

Emphasis on all department and product knowledge, providing information on product features, and knowing related items to sell an entire project

To greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments

Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure that it is clean, shopable, and safe

The responsibility to providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to Store Manager

Alliance Data- Milford, OH 12/2013-04/2015

Payment Solution Collector

Customer service and Collections of credit cards issued by the company

Inbound/Outbound late stage delinquency calls

Pass compliance and quality monitors.

Monitor financial performance by measuring and analyzing results and developing forecasts

Develop performance measures that support the company's strategic direction

Develop and Establish processes to create ROI reports for clients and integrate into existing client outcomes reporting

oOptimize the handling and initiate appropriate strategies to enhance cash position Payment terms customer service agreements and Payment terms

oReceivables financing

Offer payment plan with budgeting processes

Standardize processes for expense reporting

Stand up improved invoicing process

Choice Hotels-Rachee Inc. -Orange Park, FL 05/2011 to 11/2013

General Manager

Handle business in owner’s absence with Franchise License

Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.

Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority

Responsible for group bookings and meeting hall with banquette facility, account receivables and payables

Payroll and bank reconciliation with guest problem resolution

Respond to inspections from city, state, county and the franchise corporation.

Prepares financial reports for management that clearly explain operational effectiveness, trends and variances Sales & marketing to reach goal for revenue by filling occupancy

Creates an operating environment that assures consistent guest satisfaction.

Maintains an appropriate level of community public affairs involvement

Set level of service to enhance the profitability of hotel

PNC Bank-Cincinnati, OH 01/2005 to 05/2011

Senior System Analyst & Data entry

Mail sorting and distribution

Process, encode and endorse checks and credit cards in a timely manner

10 key Data Entry & machine operator

Accurately enter data/invoice information with company accounts information and maintain accounts payable ledger and process correct billing records and create files for the company and its customers such as insurance company, doctor’s office, and hospitals, etc.

Analyzes and process transactions and transmit files to customers with dead line

Work with team to complete extra tasks as assigned with goal achievements

EDUCATION

MS UNIVERSITY OF BARODA- Gujarat, India

Bachelor Degree in Accounting & Auditing

** REFRENCES CAN BE PROVIDED UPON REQUEST**

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