Customer Service Representative
Resume:
TERRI JO PROCTOR
EXPERIENCED CUSTOMER SERVICE ENTHUSIAST
PROFESSIONAL SUMMARY
Conscientious customer service representative with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies.
EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE ABEL PERSONNEL
1/2017-present
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Cultivated customer loyalty, promoted repeat business.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Managed over 50 calls per day, thereby increasing customer satisfaction from 87% to 97%.
CUSTOMER SERVICE REPRESENTATIVE KELLY SERVICES
1/2014 – 1/2017
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.
Liaised with customers, management to better understand customer needs and recommend appropriate solutions.
Consulted with outside parties to resolve discrepancies and create expert solutions.
Provided primary customer support to internal and external customers.
TERRI PROCTOR
*******@***.***
E D U C A T I O N
SCHOOL OF COMPUTER
TECHNOLOGY
Certificate
1988
DAUPHIN COUNTY
VOCATIONAL SCHOOL
H.S. Diploma w/Marketing
and Distributive Ed
Certificate
1985
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