Customer Service Plant Manager
Resume:
Tanya Erickson
Stockton, CA *****
*************@*****.***
To gain long term employment with a company that is looking to hire an honest, hardworking individual that works well in teams or by myself. I am a self-starter, can multi-task and a fast learner. I possess a strong attention to detail; excellent communication skills, great problem solver and easily cross trains if needed. I am dependable, have an excellent work history and believe that it is important to go the extra mile and help out anywhere I can. I have over twenty years in the medical field and fifteen in accounting/billing departments. I am looking to call this company my family. I have solid skills in medical terminology, along with all coding of claims, MS office and QuickBooks. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Work Experience
Customer Service Representative
Korum ford - Bonney Lake, WA
November 2021 to March 2022
I worked in the Service Department helping customers. I was responsible for taking payments on customers car repairs. I schedule appointments with the proper tech's. I was responsible for answering customers question or finding the answers they needed. I looked up recalls on customers cars to get them scheduled in for repair, ordering parts for certain repair if needed. I was able to locate customers vehicle information using the vin-number and entering it in the national database to see what recalls needed to be done. I moved cars around to clear the drive and pulling up customers cars when they were complete. I was responsible for closing the day out making sure the deposit was accurate, then sending the totals to the accounting department. I Answered phones and directed customers to the proper person/advisor depending on the work that was needed on their vehicle. I worked in a team environment helping out where needed. I made sure that the customer leaves happy with a smile and making sure they will return. Cashier/Customer Service
Mcdonalds - Arlington, TX
July 2020 to December 2020
Take customer orders, fill customers orders correctly. Handel cash run a cash register, took money and give correct change back to the customer. Clean working area and overall restaurant. I made sure that every customer was greeted and helped with what they needed. Medical Lab Billing
Bio Confirm - Lawrenceville, GA
June 2019 to March 2020
• Billed out charges for lab tests
• Verify codes for billing
• Credentialed physicians and other support staff
• Provided customer services
• Prepared monthly financial reports
Cashier/Customer Service
AMPM - Bonney Lake, WA
July 2018 to January 2019
I was responsible for checking customers out, keeping the store clean, and stocking. I had to count my till daily to make sure that the money was correct. Office Coordinator/ HR
Schutz Container System INC - Winder, GA
September 2017 to July 2018
I was responsible for making sure that all guess arriving were signed in and had their protective safety equipment on. Keeping a log as to who was on the property that was not an employee. Answered phones and directed calls to the proper person. I made sure that all of the employees were following the rules. I would make sure that the plant manager was at his scheduled meetings, made travel arrangement if needed. I ran payroll weekly for temporary employees along with the full-time employee's. I answered all of the employee's question kept tract of their vacation and points. I was responsible for ordering office supplies monthly and creating PO's for them.
Human Resources Recruiter
Ark Temporary Services - Lawrenceville, GA
April 2014 to August 2017
I was responsible for working in a team environment to fill clients request for employees, including all accounts in the Southeast Region, I interviewed potential people to see if they would fit into our system based on the client's needs.
Assisted with the weekly payroll verifying that the hours entered were worked. Conducted drug screenings on new hires, responsible for making sure that all need paperwork was properly filled out (I9, e-verify, tax forms for federal and state).
Ran background check on all applicants, I was responsible for entering the employee's data making sure that the information in the system was correct.
Billing Department Manager
Pediatric Cardiology Services - Lawrenceville, GA
March 2000 to December 2013
Familiar with all the aspects of a medical office accounting, back office and front office duties. Billing duties included entering all demographics, insurance verification, pre-certified procedure codes when needed, collections of insurance and patient payments, accurately posting all charges according to the medical records and payment posting, balancing daily money, making daily deposits and balancing month end reports. Worked denied claims (eob's) correcting them as needed and rebilling them correctly. Pulled medical records to ensure the proper ICD-9, and ICD-10 codes were used when billing the claim. Made sure that claim was properly fill out to lower the amount of denials for entering errors. ran and worked A/R reports to assist in the collection process, appealed claims as needed usually from a claim not having a referral, pre-cert or prior authorization. I ran monthly patient statements to be mailed to the patients with balances left after the insurance processed the claim. Back office: I was responsible for vitals on patients, ekg's, blood pressure and family history entering all of the information in the system for the doctors review. Front office: Checked patients in when they arrived giving them the proper paperwork, checked patients out making follow- up appointments if needed, collected co-pay's and any balance that was on their account, answered phones directing patient to the correct department if they were not available I would take a message for the team members in the office. Balanced the end of the day payments received. Helped parent of patients fill out needed information for other programs they qualified for. Education
1st year
Georgia Perimeter College - Lawrenceville, GA
2006 to 2008
Redmond High School - Redmond, WA
1990 to 1994
Skills
• Accounting
• Filing
• Microsoft Office
• ICD-10
• ICD-9
• Triage
• HIPAA
• Recruiting
• Auditing
• Customer service (10+ years)
• Documentation review
• Epic
• Human resources (7 years)
• Quality assurance
• Medical records
• Phone etiquette
• Medical coding
• Patient care
• Financial report writing
• Accounts payable
• Microsoft Outlook
• Medical terminology
• Cashiering
• EMR systems
• Anatomy knowledge
• Front desk
• Stocking
• Insurance verification
• Medical office experience
• Workers' compensation
• Accounts receivable
• Medical scheduling
• Training & development
• Clinical laboratory experience
• Physiology knowledge
• Human resources management
• Driving
• QuickBooks
• Medical receptionist
• Writing skills
• Data entry
• Employee orientation
• Food service
• Administrative experience
• CPT coding
• Clerical experience
• Medical billing
• ICD coding
• Typing
• Communication skills
• Leadership
• Organizational skills
• Analysis skills
• Content management systems
• Research
• Microsoft Excel
Certifications and Licenses
Food Handler Certification
Professional In Human Resources
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