Customer Service Administrative Assistant

Danielle Bruckman

**** ***** ******

Grove City, Ohio 431323

Cell: 614-***-****

E-mail: *****@******.***

Career Overview

More than 20 years of customer experience in varied atmospheres. Strong leadership skills, dedicated to providing the best and safest customer service. Fifteen years of management in the retail field and in logistics.

Skill Highlights

• Microsoft Office skills

• Administrative operations

• Inventory systems

• Business correspondence

• Attention to detail

• Knowledgable in [administrative

function]

• Administrative support

• Training staff

• Excellent verbal communication

• Fast learning

• Commitment to quality and service

• Strong communication skills

• Inventory control

• Cash management experience

Core Accomplishments

Financial

• Managed vendor accounts to ensure best possible product pricing. Inventory

• Performed accurate monthly inventories.

• Developed long-term relationships with customers which increased repeat business.

Data Organization

• Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

Customer Service

• Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Professional Experience

November 2016- present

Amazon CMH2

Obetz, Ohio

Outbound Lead Process Assistant

Recognized multiple times for process improvements, quick decision making skills in critical situations. Set multiple records for shift rate, lowest DPMO and the ability to seek out packages that had otherwise been counted as lost.

August 2006 Ernies Carryout, Inc.

Grove City, Ohio

Administrative Assistant

Consistently recognized by management for providing superior customer service

.Achieved high customer satisfaction for going beyond the expectations of clients. Enhanced company reputation by actively being involved with the public and community events.

August 2006 Ernies Carryout, Inc.

Grove City, Ohio

Administrative Assistant

Consistently recognized by management for providing superior customer service. Achieved high customer satisfaction for going beyond the expectations of clients. Enhanced company reputation by actively being involved with the public and community events.

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