Customer Service Receptionist

CURRICULUM VITAE

PERSONAL DETAILS

Names Shadikana Felicia

Surname Kgase

Home Language Sepedi

Gender Female

Nationality South African

Religion Christian

Dependant Two (2)

Postal address P.O. Box 477

Mapela

0610

Physical address House No.143

Phase 2

Lithuli 9 h

Seshego

0742

Contact Number 084-***-**** /079-***-****

Email address **************@*****.***

ACADEMIC QUALIFICATIONS

Last School Attended Mmantutule High School

Highest Grade Passed Grade 12

Year Completed 2003

Subjects Sepedi, English, Afrikaans, Biology,

Geography & History

TERTIARY EDUCATION

Name of Institution PC Training & Business College

Campus Benoni Campus

Name of Course (Certificate) Office Management & Technology (NQF

LEVEL 4)

Subjects Introduction to Pc’s

Self-Improvement Techniques

Business Communication

Office Management1

Introduction to Economics

Accounting

Customer Services

Entrepreneurship

Post & Telecommunication Services

Numeric Skills

Communication skills

Typing

Microsoft Word, Microsoft PowerPoint Microsoft Outlook, Microsoft Excel, Internet

Name of Institution IQ Academy (2021)

Name of Course Public Administration (Certificate)

Subjects Introduction to public Administration Public Administrative principles

Public sector Department structure

Public sector Customer services and communication

Public Financial Management legislation

Public financial management

Supply chain Management in the Public

Sector

CURRENT EMPLOYER

Company Name Lebea & Associates Attorneys

Position Secretary

Period of Employment 02 May 2014 to Date

Telephone Number (015-***-****/5

RESPONSIBILITIES

Handling telephone calls

Liaison with clients

Taking in the massage and delivering it to the relevant person

Handling of incoming & outgoing mail

Preparing statement of account to clients

Typing documents

Making appointments & follow-up to our respective clients

Manage photocopy and fax documents

Opening and closing of files

General Administrative and clerical support.

Maintaining diaries and arranging appointments

Ordering stationary and refreshments

Following up on outstanding requirements and communicating with clients

Ensuring that the work station area is kept clean and tidy

PREVIOUS EMPLOYER

Employer Limpopo Guest Manor

From 01 June 2007 – 30 April 2014

Position Receptionist

RESPONSIBILITIES

Welcoming clients

Ensure knowledge of staff movement in and out of the organisation.

General Administrative and clerical support.

Dealing with reservations by phone, e-mail, and face-to-face, checking guests into and out of the hotel.

Allocating rooms and handing out keys,

Preparing bills, invoices and taking payments, Preparing and balancing cash up.

Taking and passing on messages to guests, dealing with special requests from guests.

Answering questions about facilities in the hotel and the surrounding area, dealing with complaints or problems.

Preparing and following up quotations. Building relationships with clients.

Ensuring that the reception and work station area is kept clean and tidy, reporting all complains problems, and defective equipment in the reception to the general manager.

Preparing Handover reports at the end of the shift

SKILLS

• Communication skills

• Typing skills

• Time management skills

• Telephone Etiquette

• Teamwork Skills

• Organization Skills

• Customer Service

REFERENCE

Limpopo Guest Manor

Contact Person Mr. Patrick Matlala (Shift Manager)

Contact Number 015-***-**** /076-***-****

Lebea Associates & Attorneys

Contact Person Mrs. Cathrene Mohlala (Attorney)

Contact Number 015-***-****/5 / 084-***-****

Contact this candidate