Coordinator Patient Appointment Setter
Resume:
Victoria Ortiz
Customer Service Professional
Saint Cloud, FL 34769
********@***.***
Dedicated Professional with more than 15 years working in fast paced environment in customer and client service industry. Was able to work in finance, training, supervising and quality assurance with different products and services. Worked closely with trainers, supervisors, management, internal and external client support to keep the ongoing customer support service relationship strong and deliver world class services.
Authorized to work in the US for any employer
Work Experience
Coordinator Patient Care I
ACS Pharmacy - Orlando, FL
September 2020 to Present
Specialty pharmacy that initiates and maintains a comprehensive treatment support for patients taking specialty medications. Focus on providing exceptional customer service. Assisting patients with filling out refill request of medications and supplies to maintain therapy regimen. Telerecruiter
One Blood - Orlando, FL
October 2017 to October 2018
Worked in One Blood Call Center contacting donors. Calling donors to set appointments for blood and platelets donations. Appointment setter and drive reminder for high schools or business running blood drive throughout Central Florida. Part timer doing 25 hours a week. Insurance Reimbursement Specialist I
Florida Hospital - Maitland, FL
January 2017 to May 2017
Responsible for processing insurance and billing insurance. Reviews assigned electronic claims and submission reports. Resolves and resubmitted rejected claims appropriately. Performs outbound calls and received inbound calls resolve and update rejected claims for insurance companies. Customer Service Representative
The Compak Companies, LLC - Sanford, FL
March 2016 to January 2017
Handle telephone calls and assist customers with order for Churches and Bookstores/Distributors for communion
supplies and Distribution Company and accessories. Take online, "fax and purchase orders for regular to freight
accounts. Service United States and Overseas.
Business Office Specialist
Aspire Health Partners - Orlando, FL
July 2015 to February 2016
Registration of clients for the clinic office. Appointment scheduling, upfront collections, data entry and insurance verification. Completes insurance benefits. Business Consultant
Alorica, Inc - Longwood, FL
July 2012 to June 2013
Outbound call center working as a business consultant for AMEX Open Credit Card program. Pharmacy Assistant
Kelly Services - Lake Mary, FL
October 2011 to February 2012
Patient Care Advocate for Express Scripts Pharmacy. A go between patient and plan and pharmacy. Call Center Representative
JP Morgan Chase - Heathrow, FL
February 2009 to May 2010
Inbound/outbound call center for high risk business card collections department. Collection and retention efforts to keeping client accounts and renegotiating payment on delinquent accounts. Quality Assurance Specialist for Debt Management
InCharge Debt Solutions - Orlando, FL
September 2003 to February 2008
Trainer, supervisor, management and internal client support to keep the ongoing customer support service.
Education
Associate in Nursing
Hunter College - New York, NY
September 1981 to December 1983
High school or equivalent in Academic
Saint Raymond Academy for Girls - Bronx, NY
September 1977 to June 1981
Skills
• Medical Billing
• Business Consulting
• HR Sourcing
• Cold Calling
• Outbound Sales
Additional Information
Skills
Ability to work well in a fast paced environment with little and/or no supervision. Exceptional interpersonal skills with internal clients. Computer skills: Access, Excel, Word & Power Point, Nice Analyzer. Able to communicate effectively orally and written. Good time management skills. Outstanding customer service skills.
Contact this candidate