Property Manager of The Russell Industrial Center

NATHAN SELLERS

Ferndale, MI 248-***-**** **********@*****.***

Director of Property Management

Dedicated and customer-focused management professional experienced in commercial and multi-family property management, supervision, and organizational development. Specifically skilled in strategic business planning, customer service, supervising teams, budgeting, and program management. Excellent verbal and written communication skills utilized to cultivate relationships with clients, staff, contractors, and other external stakeholders with varying degrees of authority. Strong technical acumen and computer skills, comfortable learning and navigating new software.

CORE PROFICIENCIES

Property Management Budgeting Vendor Relations Program Development & Management Marketing Interpersonal Communication Strategic Business Planning Microsoft Office Suite Staff Supervision CEO Cloudhouse Vapor – Berlin, Germany 2013 – 2019

Led the exponential growth of a startup company from its inception to over $750k in yearly sales and successfully adapted to shifting market and regulatory demands

Ensured accuracy of financial aspects of the company, including budget management and P&I cashflow management

Delegated activities of personnel and maintained a great working environment for all employees

Cultivated and maintained a broad customer base, including 4500+ accounts

Fostered relationships and negotiated contracts with external partners, including vendors and suppliers

Created and implemented an effective international marketing and public relations strategy using social media, direct email, and other media across 20+ countries Multifamily Home Energy Savings Supervisor Honeywell – Deer Park, IL 2011 - 2012

Provided energy efficiency upgrades to the multi-family housing market in the Chicagoland area through a joint ComEd and Nicor program

Directly supervised a team of five sales associates and ensured achievement of team goals

Led the successful reorganization of sales procedures, from the initial sales call and energy evaluation to the tenant notification and product install

Continued…

PROFESSIONAL EXPERIENCE

Director of Property Management Boydell Development – Detroit, Michigan 2019 - Present

Member of the leadership team responsible for the leasing, marketing, and operational functions of over 6,000,000 total square foot portfolio, consisting of 390 commercial and 14 residential properties

Manage the marketing and leasing of all commercial properties in the portfolio

Develope the company's organizational mission, business priorities and strategic plans. Revamped the processes to enhance operational quality and effectiveness, aligned with strategic goals to support future growth.

Manage third party services including cleaning, HVAC, plumbing, electrical, landscaping, specialty vendors and contracts, including major capital improvements

Supervise the team of managers responsible for all residential properties in the portfolio. NATHAN SELLERS 248-***-**** **********@*****.*** PAGE 2 Property Manager JLD Properties – Austin, TX 2005 - 2008

Served as property manager for a multi-family community of 90 units and oversaw daily operations

Conducted weekly audits, administered monthly performance evaluations, and prepared quarterly commissions

Performed administrative responsibilities, including tenant selection and lease management

Managed budget including incoming rent and outgoing bills

Improved profitability through aggressive expenditure analysis, historical trending, managing rent rate growth, and reducing unnecessary expenses

Demonstrated knowledge of applicable building codes and construction methods through large-scale renovation project, in collaboration with the property owner and external contractors

Participated in maintenance jobs alongside building staff to better understand time allocation

Ensured the accuracy and effectiveness of property marketing Property Manager Bethany Holding – Austin, TX 1999 - 2005

Oversaw daily operations, including lease management and tenant selection, for a multifamily community of 200 units

Developed and maintained relationships with residents, to deliver exceptional customer service and ensure the highest possible rates of tenant renewals

Hired, trained, scheduled, and supervised a team of six full-time staff members

Managed budget including incoming rent and outgoing bills

Ensured leasing rates at or above market occupancy EDUCATION AND CREDENTIALS

Bachelor of Arts in Philosophy and Political Science Western Michigan University – Kalamazoo, MI Program Supervisor & Client Relationship Coordinator Austin Energy - Austin, TX 2008 - 2011

Supervised a team comprised of customer relationship analysts and business systems analysts responsible for managing 35% of the city of Austin's accounts

Oversaw call center operations including operations within an SLA-driven environment

Ensured staff adhere to process and policy requirements and monitored staff productivity and order accuracy

Utilized data analytics to establish service targets and achieve a best-in-class client experience

Measured the effectiveness of the program regularly and reported quantitative and qualitative results to stakeholders

Developed and implemented a collections program for the multi-family segment of the customer base

Managed the team responsible for resolving a/r over 60 days and keeping it below 2% of total revenue

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