Customer Service Sales Manager
Resume:
Capt. Chip Harmon
Aransas Pass, Texas 78336
adt9y9@r.postjobfree.com
EXPERIENCE:
**/**-*******: I am the GM for Catalyst Boats. I design lay-up schedules, lay glass, rig, and oversee all functions of a boat building business. As we are a small company, I manage the warranty claims and processes, dealer relationships, all training, and marketing including all digital, printed, and video. I perform R&D duties and new product development or ideas. I manage around 15 employees. I train sales and technical people on sales points and set-ups for best performance.
06/17-02/22: I was the General Manager for Fat Cat Boats in Corpus Christi. I designed boats and lay-up schedules as well as all operations of the business. I was responsible for training of all employees in every department. I managed 14 employees that included 3 Department Managers. I fished tournaments across the Gulf Coast including on Discovery Channel, which allowed me to develop relationships all over the area. I served as the only salesperson and F&I Manager as part of my duties. I was able to successfully work in all aspects of marketing to develop a “cult” and quality brand amongst anglers. I handled all R&D and new product development.
08/15-06/17: I was the Operations Manager for Texas Watercraft and Marine and Coastal Custom Boats (I also owned stock). I managed the day to day operations and financial planning for the two large operations. One in Port Isabel and one in Corpus Christi (3 hours apart). I trained and managed a combination of about 4 managers and 10-12 employees daily. I also did the pricing, P&L, budgeting and Sales Manager duties. I was involved in the actual building, lay-up schedules, and design of the boats. I handled virtually all of the marketing and R&D. I was also the National Sales Manager for Prowler Boats and Freedom Boats. I executed and fulfilled all the dealer agreements. I also trained sales staff for various dealerships in the sales aspects of all of the boats that they sell. I was actively involved in the rigging and technical repairs of client boats.
08/14-08/15: I was the Sales Manager and Delivery Captain for Premier Yamaha in Aransas Pass. While there, I worked with Majek Boats and others in increasing sales and gross profits. I have set-up and worked shows all over South Texas. I was one of the top producing sales professionals in Texas.
1/13-08/14: I returned to Ron Hoover RV and Marine where I assisted in closing, training, marketing, and setting up and working shows. I have also done outside sales and been the boat Delivery Captain. I have trained two new F&I Managers and trained in website presentation and phone skills. I regularly performed the GM duties when he was away from the store. I helped to improve our service and sales ratings and profits.
From 10/12-1/13: I worked with the Caller-Times as a Multimedia Marketing Manager. I sold and developed ROI based marketing to businesses primarily in the automotive and marine industries. During my tenure there I learned about the various digital mediums as well as print advertising. I attained 120% of my sales goals. I worked with several different clients and my knowledge of business and the marketing strategies has driven some extraordinary numbers for them. My customer retention rate remained well ahead of the average.
From 11/11-10/12: I was working at Ron Hoover RV and Marine as a General Manager. I “rebranded” and renovated the store in Corpus Christi. In 90 days, I moved the store from a $10,000 per month loss to a $20k+ profit, beginning in the first month. I was trained and certified to do F&I and regularly handled those duties. I also handled the marketing strategies for the store. As it was a small store, I cleaned and filed from 6am-8am and stayed late to perform technician duties and prepare trailers, motorhomes, and boats for delivery. Previous to that, I was Sales Manager for the Rockport store. I hired and trained our sales staff as well as preparing deliveries and working with F&I. During my tenure here, I have managed sales shows throughout south Texas. I handled the photographing and posting of inventory on the internet. I also handled the on-line marketing and leads from the internet. I was a top salesman based on number of deals and profitability for the dealership. I operate all kinds of boats for demo and delivery purposes. I have built and maintained an excellent relationship with vendors, clients, and partners from various backgrounds. Despite having left the company, Mr. Hoover and the boat and engine manufacturers still contracted me to do shows and deliveries, and help train new managers.
From 05/11-11/11: I was the General Manager at Rockport Marine Inc. I managed all aspects of the business including personnel, service, parts, and used and new boat sales and procurement. I handled lead response and processing from the internet along with marketing. During my tenure there, I reduced overhead by $100,000 per year and increased sales by three to four times while lowering inventory in all departments by two-thirds. I was personally responsible for sales as part of my pay program. I was instrumental in introducing procedures to make sure we receive all payments in all departments in a timely manner. I oversaw all warranty claims and payments. I had also developed a relationship with vendors and clients that have improved the dealership’s image while being highly profitable. Statistically, we were among the top 100 marine dealerships in the nation as the result of my impact. I handled all customer service issues and have significantly increased the company’s image and customer score ratings.
From 07/04-05/11: I was a Service Manager and then General Manager/Trainer for Firestone. I was responsible for all aspects of operating a mutli-million dollar vehicle service and tire business. My store led the company in customer service reviews and scores. I helped increase customer count by 23% and improved loyalty scores by 5%. During my tenure, net profit increased by $35,000 over a 6 month period. My inventories all came in with less than a 1% margin. I also performed simultaneous duties as a district trainer. I taught classes to teammates from technicians to managers. My store customer service scores were the best in the nation.
From 12/01-07/04: I was a Corporate Manager and Trainer for Autozone. I trained and hired personnel for the area from Corpus Christi to the valley while managing the day-to-day business of the largest store in the area. We had commercial (B2B) and counter sales and accounts.
From 2/99-12/01: I was an Inventory Control Specialist and later a Sporting Goods Manager for Wal-Mart. I led two different sporting goods departments into the top-10 in the company. The last one was in Aransas Pass. My in-stock and customer service scores were in the top five company wide. The CEO and President of Wal-Mart had me travel and review other sporting goods departments nationwide to assess improvements and hire/train personnel.
From 4/84-1/99: I was a Senior Agent for the U.S. Border Patrol. During the majority of my 15 year career, I ran the Special Operations Group. We conducted high-level international investigations involving felony crimes including drug and people smuggling, fraud, and anti-terrorist operations. I also led SWAT operations and riot control tactics. I was an instructor for interviewing, communication, and self-defense classes. In fact, training high level international and domestic officers became a large part of my duties. I trained subordinates in Marine Operations and all types of marine maintenance.
From 7/81-4/84: I was a Police Officer and Special Crimes Investigator for Taft Police Department and Live Oak County Sheriff’s Office. I performed all types of undercover duties and reviewed cases for prosecution. I also developed and ran the SWAT Ops for both departments.
EDUCATION:
I graduated from King High School and went to Del Mar College where I majored in business. I completed several extensive management courses for Firestone, Wal-Mart, and Autozone. I have completed the Dale Carnegie business and sales course. I completed the Master Captain courses from USCG. I have also completed the Evinrude, Yamaha, and Mercury sales and customer service classes. I have completed classes for Human Resources and Finance. I have completed various classes in fiberglass and boat design.
ACCOMPLISHMENTS:
While serving in the Border Patrol, I received the Commissioner’s Award of Bravery and two Presidential Commendations. With Firestone, I received the Brand Ambassador Award and with Wal-Mart I received the Department Manager of the Year Award. I am a Master Captain and have my TWIC Card.
SPECIFIC TO POSITION APPLIED FOR:
I am fluently bilingual in English-Spanish. I have extensive retail and marketing experience and training. I have a proven track-record of being able to learn new things quickly and follow direction. I have been trained for and practice multi-tasking and organizational skills daily in a fast-paced business environment. I have vast experience and training in recruiting, interviewing, and training/ managing people. I have owned and operated a guide business for 5 decades while simultaneously being productive and successful in other occupations. I regularly conduct seminars and training for fishing, boating, business, and customer service venues. This includes being a Certified Wildlife Guide and facilitator for the CCVB and a Certified Tourism Ambassador and trainer for the Chamber of Commerce. I also have had my first book (on fishing in South Texas) published. I write fishing and boating articles for several different publications. I also fish several Pro Tournaments and guide Ladies’ Tournaments. I am very well trained and experienced in all facets of problem solving and customer relationships. I have earned numerous accolades from our clients at every job that I have had as well as my own businesses. I have a technical; background and have been involved in evaluating, diagnosing, and repairing outboard motors for 30 plus years.
I am the administrator or owner of several different highly popular Facebook pages including: Chip Harmon, El Pescador Outdoors, Coastal Bend Outdoors, and Reel Pescadoras (my ladies fishing team). I also own a few websites and You Tube channels.
Over the past 40 years, I have operated all types of vessels. I have also built or designed boats during all of the time that I was not in the industry as a primary career. I possess the discipline, desire, temperament, and knowledge to succeed in team building and fixing issues that make businesses more successful.
REFERENCES:
Neal Flanagan-817-***-****
Steve Estes-830-***-****
Shevon Baldi-210-***-****
Aaron Salazar-361-***-****
Contact this candidate