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Dependable Access for Victimization
Expenses—DAVE
The DAVE (Dependable Access for Victimization Expenses) System is an automated claim processing system used by vic- tims/claimants and victim advocates to file compensation claims and by the Victims Compensation Assistance Program
(Program) staff to process claims.
Questions and Answers about the DAVE System
Victims and
claimants can access
their compensation
claim information
online
You have four ways to
access up-to-date
information on your
claim.
1) Use the online DAVE
System:
www.dave.pa.gov
(Available 24-hours a
day, 7 days a week).
2) Access the PA Crime
Victims app. (Available
24-hours a day, 7 days
a week).
3) Contact the local
victim service program
that assisted you in
filing your claim.
4) Call the Victims
Compensation
Assistance Program toll
-free at (800) 233-
2339.
Am I eligible to use the DAVE System?
You can use DAVE if….
• You have a compensation claim on file with the Program.
• You have your claim number and your PIN (Personal Identification Number).
• You agree to the Privacy and Security Policy Summary of the DAVE site.
Do I need any special equipment to use the DAVE System?
• You will need a computer or device with Internet access. How do I access my claim information?
• You will be able to access your claim information by simply logging into the DAVE System at: https://
www.dave.pa.gov and click on the File or check claim button.You will need your claim number and your PIN to login. You received a temporary PIN in the letter from the Program acknowledging the receipt of your claim. When you log into the site for the first time you will be asked to change your temporary PIN to a permanent one of your choosing.
Can others access claim information through the DAVE System?
• In addition to victims and claimants (the person who filed the claim) victim advocates who have been trained to use the DAVE System are able to view all claims their agency has submitted .
9/2021
Dependable Access for Victimization Expenses—DAVE
What if I forget my PIN?
As part of your first login to the DAVE System
you will be given the opportunity to
complete an Optional section. This step will
allow the Program to assist you in the future
should you ever forget your PIN. You must
provide the Program with a valid email
address in order to use this option.
If you forget your PIN just click on the Forgot
PIN? link on the login page and the Program
will automatically email your PIN to you.
What types of information will I be able to
view on the DAVE System?
You can….
• View basic information about your claim.
• Find out what documents are still needed
from you or others (such as a provider).
• View payments made to you or a
provider.
• View information on bills that were
submitted.
• Change your address, telephone number
or PIN.
• Email the Program with questions about
your claim.
What do I do after I log on?
After you have successfully logged into the
DAVE System just click on Claim Details to
view the:
• Claim Summary Screen
• Address Screen
• Documents Screen
• Expenses Screen
• Payments Screen
Where can I find more information
about the DAVE System and how to
view more details?
Just click on the Using This Site link.
Additional information is also available
by selecting a link in the dark blue area
on the left side of the screen. These links
allow you to view the steps in the Claims
Process, a Glossary of Terms frequently
used by the Program, and Frequently
Asked Questions.
Where do I go to get help using the
DAVE System?
Please call the Victims Compensation
Assistance Program toll-free at (800) 233
-2339 and one of our Client Service
Representatives will gladly assist you.
To apply for compensation online go
to:
www.pcv.pccd.pa.gov
OR
Download the PA Crime Victims app
for Android or iOS devices
PCCD
Victim Compensation
Assistance Program
P.O. Box 1167
Harrisburg, PA 17108
**-***********@**.***
Telephone
or
Fax 717-***-****
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