Branch Manager Service
Resume:
LaSonya Harris
Branch Manager
***********@*****.***
Collierville, TN, 38017
EDUCATION
RIPLEY HIGH SCHOOL
Ripley, TN
High School Diploma (May 1999)
ADDITIONAL SKILLS
Excellent verbal, written, and
interpersonal communication skills
Ability to effectively manage time and
competing priorities, exercise
independent judgment, and use critical
thinking skills
Knowledge and understanding of
compliance controls, risk management
and loss prevention
CAREER OBJECTIVE
Efficient professional with 14+ years of experience and a proven knowledge of branch operations, credit administration, and risk management. Aiming to leverage my skills to successfully fill the Branch Manager role at your company. I have knowledge and understanding of laws and regulations pertaining to the banking industry.
PROFESSIONAL EXPERIENCE
Realtor
EXIT Realty Blues City, Collierville, TN July 2020-Present Assist clients with the purchase and sell of a home. Acquire clients through referrals opportunities or cold calling. Demonstrate excellent communication skills to make the transition an easy one. BRANCH MANAGER
Wells Fargo Bank, Memphis, TN / Jul 2009 – May 2020
● Coach and provide feedback leveraging performance management tools and processes.
● Provide proactive leadership through customer outreach and community engagement.
● Manage the staffing, schedule and work-flow for a team of direct and indirect reports.
● Lead the team and serve as a role model for delivering an exceptional customer experience, ensuring a focus on building relationships, engaging customers in
conversations to understand their financial needs, and working proactively to help customers succeed financially
● Be a risk management leader, accountable for alignment with applicable regulations, policy and procedure
requirements, audit and escalation procedures.
SERVICE MANAGER
Wells Fargo, Memphis, TN / Jan 2012 – Nov 2013
● Lead the team to ensure customers are informed of the ways Wells Fargo can help them succeed financially, by making introductions to other branch team members and sharing digital banking options.
● Coach and provide feedback leveraging performance management tools and processes.
● Lead the team to ensure customers are informed of the ways Wells Fargo can help them succeed financially, by making introductions to other branch team members and sharing digital banking options.
● Manage the team’s schedule and lead the day-to-day operations of the teller line.
TELLER
First Tennessee Bank, Memphis, TN / Feb 2008 – Jul 2009
● Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
● Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
● Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
● Receive and count daily inventories of cash, drafts, and travelers' checks.
● Sort and file deposit slips and checks.
● Resolve problems or discrepancies concerning customers' accounts.
REFERENCES
References available upon request
Contact this candidate