Paul L. Lederberg

*** **** ****** **********, *******

516-***-****

adt9xo@r.postjobfree.com

OBJECTIVE

An Information Technology position with a progressive company where integrity, teamwork and innovative problem solving support quality work surpassing organizational skills.

SOFTWARE:

Operating Systems: Windows 2008 Server, Windows 2003 Server, Windows NT Server 4.0, Windows 7, Windows 10, Windows XP Professional, Mac OS X, and Ubuntu Linux. HIPPAA certified.

EMPLOYMENT HISTORY

Estee Lauder Corporation / Wipro

Field Service Engineer

12/21-12/22

Complete diagnosis and repair all Dell, Zebra, and Xerox computing devices. Manage / maintain exemplary service level agreements within the ticketing system (Service Now). Collaborate with vendors to repair and maintain hardware that directly impacts factory production. Commended by leadership for obtaining the highest customer satisfaction rating in the department.

Ion Computer Systems / NY Community Bank

IT Technician

07/19-09/20

Employed by a premier IT vendor currently assigned to a top level NY area Bank HQ.

Responsible for deploying an Enterprise refresh project from Windows 7 to Windows 10 Enterprise.

Setup the new computers at the new location, work with the users to test core applications, email, printing, etc.

Image, configure, install then deploy new Windows 10 desktop, laptops, and Network printers.

Work with various groups to resolve issues, Procurement, Information Security, Network Engineering, Application Security, external Vendors, Federal government agencies, etc.

Work on projects for a major conversion for Financial Services departments.

Provide dedicated post migration support.

Provide full Desktop Support when Sr. Tech is out of office to all parts of the office including senior Executives.

BAE Systems

Consultant

10/18-12/18

Senior IT Technician assigned at a Military Contractor in Greenlawn, NY.

Responsible for deploying an Enterprise refresh project from Windows 7 to Windows 10 Enterprise.

Image, configure, install then deploy new Windows 10 desktop, laptops, and Network printers.

Assist the Network team with deployment new cisco Wireless Access points.

Setup the new computers at the new location, work with the users to test core applications, email, printing, etc.

Provide dedicated post migration support.

Lloyd IT / Chips Technology

Consultant

08/18

Consultant assigned to Bethpage Federal Credit Union to help facilitate a relocation.

Worked with IT client Services to relocate 100 users to a new location.

Populated the new OU’s in AD for both users and machines.

Populated the new Exchange distribution lists for electronic mail

Setup the MFP printers scanning email distribution lists for each assigned department.

Break down the computers and technology for the relocation.

Setup the new computers at the new location, work with the users to test core applications, email, printing, etc.

Barrister / Smart Source

Field Technician

03/18 - Current

Field Technician who provides IT services for clients.

Parker Jewish Institute for Healthcare and Rehabilitation

Tech Support / Application Analyst / Consultant

08/17- 02/18

Member of the Information Systems group for the region’s largest Nursing Home Facility.

Provide dedicated support for IT issues.

Provide Application Support for The Homecare Division and the Renal Institute.

Provide Hipaa training to new employees.

Work with vendors to troubleshoot systems pertaining to the client’s needs.

Troubleshoot Network Connectivity and work with the proper vendors to restore functionality

Create new Domain accounts in Active Directory and assign permissions

Work on projects such as decommissioning servers and hard drives.

HP Enterprise/Citigroup

Systems Administrator / Consultant

11/16-01/17

Part of the HPE team to support Citigroup at various locations.

Based out of Melville, I also cover Uniondale and when needed, Long Island City.

Responsible for providing desk-side support to all internal employees and Remote Users with challenges pertaining to Operating Systems, hardware, software, Mobile Devices and network connectivity.

Deploy new computers from start to finish.

Work with vendors to troubleshoot systems pertaining to the client’s needs.

Connect ports in the LAN closets to establish connectivity.

Work with the Operations Administrators to troubleshoot problems that require higher level access.

Assist the Infrastructure team by testing connectivity, update firmware on switches, etc.

Allscripts/ Northwell Health Systems

Desktop Analyst / Consultant

03/16 -06/16

Member of the Desktop Support Team for Northwell Manhasset Hospital

Responsible for providing desk-side support to all internal employees with challenges pertaining to Operating Systems, hardware, software, Mobile Devices and network connectivity.

Work with vendors to troubleshoot systems pertaining to the client’s needs.

Connect ports in the LAN closets to establish connectivity.

Work with the Operations Administrators to troubleshoot problems that require higher level access.

Assist the Infrastructure team by testing connectivity, update firmware on switches, etc.

Utilized the Service Now tracking system.

Cablevision

VDO Tester / Consultant

12/14-02/15

Member of the Video Deployment and Operations Team for Cablevision’s Operation Center.

Responsible for testing locations for Expansion of Cablevision’s VOD, Interactive and Multi Room DVR services.

Work with Technicians to test, troubleshoot and report on the functionality of these services using Cisco Video Session and Resource Manager

Conduct site pretests by enabling RF frequencies and matching the frequencies to the master Database.

Work with the Operations Administrators to troubleshoot problems that require higher level access.

Assist the administrators by removing old sever, building racks, etc.

North Shore / LIJ Health Systems

Project Technician

08/13-11/14

Senior IT Technician working for an IT vendor assigned to the largest Health System in the Tri State area.

Responsible for deploying an Enterprise refresh project from Windows XP to Windows 7 Enterprise.

Member of the Project team that handles special projects and non-standard systems.

Image, configure, install then deploy new Windows 7 desktop, laptops, Network printers and Mac OS systems.

Work with the Project Managers, System Engineers, Network Team, Vendors, Telecom, etc. to setup new offices, change over acquired offices, and troubleshoot problems.

Provided dedicated support in person, remote support and VPN access.

Administer user accounts using Active directory for LAN access, group membership, VPN connectivity, etc.

Sandoz Pharmaceuticals, Melville, NY

Migration Analyst

04/13 – 06/13

Coordinated and Executed an Enterprise Computer Refresh project for Sandoz at their client site, Fougera.

Assigned to work on an Enterprise refresh project from Windows XP to Windows 7 Enterprise.

Deploy new computers for users at office and remote locations.

Migrate users from older domain to new domain and assign locations in proper containers using AD.

Backup their data using Altiris with Ghost.

Provided dedicated support to users post migration.

Davis Vision, Plainview, NY

LAN Administrator

08/11 – 11/12

Responsible for providing desk-side support to all internal employees with challenges pertaining to Operating Systems, hardware, software, Outlook, Blackberry, phones and network connectivity.

Administer user accounts using Active directory for LAN access, group membership, VPN connectivity, etc.

Configure stage, upgrade and maintain all Windows images, Ghost images and hardware.

Plan and implement strategic solutions pertaining to new hardware and software purchases

Assist network and server team with hardware upgrades/replacement and patch panel wiring

Ensure timely resolution of all departmental projects and tasks.

Supported the Graphical Designer group, all Mac OS X users.

Set up training and executive board room presentations.

Provide dedicated support to users from the parent company up for training.

Unisys / Underwriters Laboratory, Melville, NY

1/11 – 7/11

Consultant for Unisys at their client in Melville, NY office of UL.

Assigned to work on an Enterprise refresh project from Windows XP to Windows 7 Enterprise.

Migrate users from older domain to new domain and assign locations in proper containers using AD.

Backup and restore user profiles, files, and document software and operating system configurations.

Deploy new computers for users at office and remote locations.

Train users on how to use new Windows 7 and access wireless via VPN.

Siemens / Thomson Reuters, Hauppauge, NY

Desktop Technician

4/10 – 5/10

Coordinated and Executed an Enterprise Computer Refresh project for Siemens at their client site.

Setup new computer with Image from Ghost and configured according to need.

Backup and restore user profiles, files, and document software and operating system configurations.

Deployed new computers at Hauppauge location.

National Grid, Hicksville, NY

Consultant

5/09 – 12/09

Coordinated and executed a Lifecycle Replacement Project with various National Grid departmental groups.

Provide efficient and effective real time support for a variety of technologies including PC hardware/software related issues, mainframe client support, as well as supporting a distributed server environment.

Backup and restore user profiles, files, and document software and operating system configurations.

Provide Tier 2 level support for all issues pertaining to the project.

The Computer Merchant, LTD. Norwell, MA

Consultant

9/07 – 04/09

Consultant for top-level firms within the New York metro area.

Part of a Windows Vista rollout team for Citigroup.

Field technician responsible for network connectivity at Dunkin Donuts locations.

Field technician for computer installations at Stop and Shop grocery supermarkets.

Ion Computer Systems

Technical Support Consultant

3/08 – 9/08

On site, level two dedicated support technician for Cablevision and subsidiaries.

Supported move from one location to another for the online technical support group.

Configured workstations for email, printer access. Reimaged workstations and troubleshot problems, cleaned workstations of viruses and malware.

Setup laptops for Sales teams. Imaged with Windows Vista, Netware clients, Sales shares, etc.

Desktop Support Level two for Rainbow Media Systems. Worked with the desktop team, supporting PCs, Laptops, Macintosh and Blackberry devices.

Migrated Mac OS X users over to Windows and MS Exchange.

Installed new PCs, laptops and Macintosh workstations. Cleaned infected computers and updated definition files. Setup Blackberry devices for wireless access. Migrated Macintosh users to Windows, mounted Windows shared folders on the Macintosh computers. Installed Adobe suite applications for Mac and setup client licenses for Mac support.

Lincoln Financial Advisors, Syosset, NY

Systems Analyst

01/06 –03/06

Responsible for all Computer, Security, and telephone systems for two field offices of the Lincoln Financial Group.

Administered using Active Directory, all user accounts, computer accounts, group membership, VPN access, etc.

Supported financial systems CIM/CRM, Principia Morningstar, Streetscape, Aggregate Accounts, Pending Status, etc.

Maintained on site domain controllers running Windows 2003 Sever Enterprise Edition.

Coordinate with vendors the purchasing, leasing, returning all of computers and additional hardware/software.

Worked with a partner of Avaya Communications to install new phone connections.

Level two dedicated support for all hardware/software issues for a local and a remote office.

IBM Global Services, Melville, NY

Senior Technical Support Administrator

01/05 -10/05

Maintained a Senior Technical Support for the Cendant Car Rental Group Company. Assigned to the Deskside Services group at Cendant’s Melville, NY office.

Responsibilities include the deployment of Windows XP to all desktop and laptop computers to field offices of Avis and Budget Rent A Car.

Provide dedicated support to local office and field personnel. Troubleshoot and diagnose problems, via a proprietary tracking system.

Coordinate with vendors, developers and Tier 3 support to resolve issues.

Verizon, Great River, NY

Network Administrator

08/02 - 06/04

Responsible for LAN maintenance for the telephone company at a large call center.

Administered the users, set up accounts on Windows NT, Windows 2000, and Lotus Notes.

Provided dedicated support to a user base of 375 users.

Coordinated with vendors for purchasing, support and changes in hardware and software.

Worked with support teams and developers to test beta versions of software and systems.

Maintained Lotus Notes email distribution lists.

Supported mainframe connectivity over direct TCP/IP connections.

Comforce Information Technologies, Inc., Woodbury, NY

Senior Technician

03/01-10/01

Dedicated Support Technician/ LAN Administrator for the three largest business units of Avis Rent-A-Car.

Involved in a Windows 2000 deployment for Avis at Headquarters and field personnel.

Migrated from Netware SAA to Microsoft SNA gateway for Mainframe access

Coordinated with vendors for purchasing, support and changes in hardware and software.

Alliance Consultant Group, New York, NY

Systems Engineer

11/00 - 2/01

Responsible for the installation, maintaining, support and troubleshooting of many NT based Web, FTP, SQL, and Transaction servers.

Coordinated and facilitated the migration from NT 4.0 server to Windows 2000-Advanced Server.

Supported server clustering using Convoy, and WLBS.

Create new client accounts, grant them FTP access, and assign permissions accordingly.

Coordinated with the developers to design and update the internally developed applications.

Attended weekly Operations meetings to update the members, including the COO.

Provided round the clock support for systems that serve brokerage firms.

Comforce Information Technologies, Inc., Woodbury, NY

Consultant

2/00 –11/00

Assigned to Cendant to assist in a MS Windows NT Deployment at the world headquarters for Avis Rent-A-Car.

Setup client computers and allowing access to a large Windows NT Domain.

Helped the LAN Administrators by adding new users and workstations to the domain, assigning rights to Global Groups, allow RAS access, enable Login Script, change passwords, etc.

Setup client desktop and laptop computers from start to finish. Install Ghost images, setup machine name, assign permissions on the file level, installed all necessary applications, assigned all network printers and access.

Setup SNA client software using Extra emulator to connect to mainframes for dedicated sessions.

Converted Macintosh user documents to PC format, move to Netware partition, perform virus scan and then convert files using Conversions Plus.

Setup the Outlook client for the exchange server, take converted GroupWise archived mail folders and install PST files so users can retrieve archived mail in Exchange.

Installed client computers at their work locations, tested all connectivity and coordinate support to assure customer satisfaction.

Provided desktop support on Macintosh, Netware and NT clients.

EDUCATION

Microsoft Certified Systems Engineer

Microsoft Certified Professional plus Internet

Dell Customer Service Certified

Bachelor of Business Administration (BBA) in Marketing. University of Miami, Coral Gables, FL., June 1989

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