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Data Entry Call Center

Location:
Centro, Caceres, 10001, Spain
Posted:
December 26, 2022

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Resume:

Sadaf Rajabi

Village Drive, Apt. º Belmont, CA Ä

adt9xb@r.postjobfree.com

(À ») À Á-Ã À

PROFILE

Bringing à years of Operations experience in both developed and developing economies, including NA, APAC, EMEA, and LATIN America. Highly detailed and organized with the ability to adapt to a fast-paced environment. Delivery focused, energetic with a passion for building and being a part of great teams. Striving to achieve high-quality, cost-effective global logistics solutions. Dedicated to maintaining strong partnership between all stakeholders, both internal and external, to meet and exceed expectations of projects.

KE SKILLS

Supply Chain Operations and Logistics Supplier and Vendor Management Warehouse PL Management

Security Trade Compliance and Risk Performance

Management

Inventory and Asset Management Global

Infrastructure Operations Creating and Improving

Processes

ORK E PERIENCE

Change Management

Proficient in MS Word, Excel, PowerPoint, Outlook, Oracle, Salesforce, SAP, SaaS, WMS, Google Drive,

Gmail, Google sheets and can learn all software

applicable to my position rapidly Cost Reduction

and Pricing Contracts Budget planning and

monitoring

System Implementation

Fastly San Francisco, CA »À Ä- »Â SeJEKN PNKcQNeIeJP aJd LKCEOPEcO SLecEaHEOP

● Supported the rapid growth of Fastly’s global network infrastructure by strategically sourcing data center hardware, leading day-to-day vendor interactions, supply chain logistics, and developing processes and systems to track hardware throughout the hardware lifecycle.

● Collaborated with internal customers to understand and act on data center and network expansion requirements; participated in weekly network planning and capacity reviews.

● Identified and engaged with potential new hardware partners while maintaining strong working relationships with existing suppliers.

● Lead RFP/RFQ, contract review, negotiation, and related diligence processes to align with cost saving initiatives.

● Handled hardware logistics from suppliers to data centers as well as reverse logistics / RMA maintenance shipping.

● Designed and utilized financial reporting to support forecast modeling and executed based on department budget and capacity needs.

● Developed performance measurements to ensure department standards are met by all suppliers and work to mitigate risk and resolve issues as they arise. Cloudflare San Francisco, CA Â- Ä GHKbaH SQLLHU CDaEJ PNKCNaI MaJaCeN

● Managed supply chain vendors including PL, customs brokers, integrators, and warehouses, establishing and ensuring KPI’s are met, updating milestone tracking across internal and external parties, and developing issue resolution.

● Led expansion of global infrastructure of over $ À million in servers and networking gear deployed globally per year, growing our network from datacenters to currently »» new datacenters worldwide, contributing to over ĻΠof the growth.

● Successfully established deployment solutions for the first time to market countries: Pakistan, Brazil, Sri Lanka, Saudi Arabia. Continually Increasing efficiency for delivery and reducing cost.

● Driving operations initiatives from concept through program completion within time, cost, and quality constraints.

● Working with cross functional internal stakeholders to resolve operations/transactional issues: Network Strategy, Hardware, Finance, Compliance, Security, Data Center Operations, Procurement and external stakeholders, across multiple locations to drive and deliver exceptional service, ensuring supply chain operations

● Managing assets for undeployed and deployed hardware before each month close, establishing terms of payment, validating vendor invoicing for Finance. Zenith at Google Mountain View, CA Á- »Ä  SeJEKN SQLLHU CDaEJ CKKNdEJaPKN III

● Manage warehouse and logistics/reverse logistics operations through sales/orders, inventory, and RMA analytics.

● Support tracking and reporting of vendor KPI's for supply, warehousing, logistics, and reverse logistics.

● Work with Sales Team to set up of customer accounts and product lists, trouble shoot issues and escalate as necessary.

● Manage inventory allocations moves, daily updates provided to different channels for visibility of stock.

● Work with PL warehouses on inventory related issues, managing scrap projects and cycle counts.

● Review and process weekly invoices from logistic partners.

● Monitor order status and system error reports through multiple sales channels, identify process and systems issues, and escalate as necessary to mitigate.

● Develop & analyze weekly sales, RMA and inventory metrics to measure the health of the supply chain and to assess vendor compliance with established KPI’s.

● Work with IT resources to develop associated BRD's (Business Requirement Documents) or bug fixes to resolve identified process or systems breakdowns.

● Collaborate with the call center to smooth transaction hand-offs and resolve customers facing issues.

● Partner with the accounting, internal audit and finance teams on financial analysis & controls related discussions.

● Manage, track and resolve Return order related issues with the call center team/warehouse/carrier.

● Manage multiple rd Party Logistics ( PL) locations across the region for consistent performance. Manage and monitor metrics for Key Performance Indicators (KPIs) and vendor performance scorecards.

Solazyme South San Francisco, CA À- Á SQLLHU CDaEJ OLeNaPEKJO CKKNdEJaPKN

● Manage performance of international carriers and logistics intermediaries while managing inventory for international products.

● Execute supply chain functions to move products from suppliers to retailers

● Ensures compliance with international laws related to export products

● Work with warehouse to effectively protect export goods and deliver

● Develops logistics strategies and standard processes for all markets

● Supported marketing and sales team by achieving forecasted needs on time

● Managed and created BOM’s for international SKU‘s

● Assigning products in Oracle including parts and UPC's and completing Product briefs for forecast purposes

● Approving all art work for revised and new products on Proof HQ

● Purchase order management through Oracle (booking, releasing, shipping)

● Sourcing for Sachets, Bulk and Deluxe samples for promotional use

● Managing all corporate and sample requests

● Communicate with Finance department to ensure accurate end of month inventory reporting

● Created new batches from inventory through Oracle software

● Responsible for all QA samples for QVC US and QVC UK along with all necessary documents submission process

NuGen San Carlos, CA À CQOPKIeN CaNe SLecEaHEOP

● Lead positive customer sales experience beginning at lead generation through order placement and post-sales support of next generation sequencing and microarray solutions

● Built and maintained strong relationships with customers utilizing CRM on Salesforce

● Reported sales daily for all regions of the business Safeway Inc. Pleasanton, CA »Á SPNaPeCEc SKQNcEJC PNKFecP CKKNdEJaPKN

● Ensure all commitments are met in accordance to the goals and objectives of the projects.

● Worked with over »» vendors to track inventory levels on over ÁÀ» Safeway Branded items

(Safeway, Lucerne, Eating Right, Open Nature) undergoing redesign initiatives.

● Monitored UPC movement utilizing SSIMS, QMF and Excel spreadsheets.

● Managed critical inventory levels while working closely with Sourcing and suppliers to ensure product availability as we move to transitioning new product design.

● Responsible for communicating financial liabilities and projected inventory run out timelines to the Marketing team, Sourcing Group and Consumer Brands Departments. Aerotek at Genentech, Inc. South San Francisco, CA »Á AOOKcEaPe BEKOaILHe CKKNdEJaPKN

● Followed GCP compliant processes for sample accessioning, reconciliation, tracking, and distribution.

● Processed samples received in the Sample Management group including manual data entry into Electronic Sample Tracking System (ESTS), cataloging and bar-coding of biological samples for identification purposes.

● Understand the requirements of sample handling in order to maintain integrity of biological samples.

● Archived samples returned from the testing groups and distribute to internal labs, customer groups or external sites.

● Understanding of accessioning clinical samples.

Nordstrom San Mateo, CA »Á »Ã SaHeO AOOKcEaPe

.

● Assisted customers with their transactions.

● Priced merchandise and stocked and recorded inventory accordingly.

● Performed inventory control and followed daily open and close procedures. ● Guided diverse client base with constructive suggestions and insured customer satisfaction and enjoyable shopping experience.

● Maintained product knowledge in order to provide customers available purchasing options ensuring informed decisions.

● Resolved complaints and concerns and maintained overall customer satisfaction. ● Satisfied customer requests and excelled in mentor role while achieving defined sales quotas. Law Offices of Crosetti & Titmus Lafayette, CA »Á - »Á à LeCaH SecNePaNU

● Maintained calendars, inventory, answering multi line phones, and office supplies.

● Organization and recording of important court documents and invoices for accounting.

● Data entry, review and editing for court filings.

● Multi-task in fast paced environment.

● Validating wills, trusts and probates by acting as a witness for signing of contracts. EDUCATION

Saint Mary's College Moraga, CA

Studied Psychology

California State University Stanislaus Turlock, CA Studied Biochemistry



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