VICTORIA ROBINSON

**** ********** ***** *****, ******* 46113 (CELL): 317-***-**** EMAIL: adt9x8@r.postjobfree.com

OBJECTIVE:

To obtain a suitable position as a Customer Service Representative that fully utilizes my education, experience and excellent communication skills sequentially enabling me to make a direct contribution to the organization.

PROFESSIONAL PROFILE:

Strong orientation in customer service/satisfaction; exceptional communication skills

Goal-driven achiever with established organizational aptitude and quality attention to detail

Proficient computer knowledge utilizing Microsoft Office, Word, Excel and PowerPoint

Independent and self-motivated with the ability to effectively communicate in a team-based work environment

Willingly accepts special projects and assignments

Demonstrates creative problem-solving to efficiently reach high levels of productivity using available resources

Reliable and flexible with work schedules

WORK HISTORY:

IU Health Physicians, 6640 Intech Blvd, suite 310 Indianapolis, Indiana 46278

(October 2020- Present)

Manager Jackie Green, Ph: 317-***-****

Appointment Navigator Specialist/Referral Management

Answer telephones and direct calls to appropriate staff

Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations

Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records

Data entry

Cerner software

Rightfax/cerner fax

IU HEALTH NETWORK, 6640 Intech Blvd, suite 120 Indianapolis, Indiana 46278

(JULY 2016-October 2020)

Manager Ryan West, Ph: 317-***-****

ORTHOPEDIC REFERRAL SPECIALIST

Answer telephones and direct calls to appropriate staff

Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations

Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records

Maintain medical records, technical library, or correspondence files

Orthoindy, 8450 Northwest Blvd, Indianapolis, IN 46278

(JULY 2013 – JULY 2016)

Manager- Kendra Brown, Ph: 317-***-****

PATIENT CARE TECHNICIAN

Assisted nurses or physicians in the operation of medical equipment or provision of patient care

Computer documentation or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses

Gathered information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities

Assessed physical conditions of patients to aid in diagnosis or treatment

INDIANA UNIVERSITY HOSPITAL WEST, 1115 Ronald Reagan Parkway, Avon, Indiana 46123

(OCTOBER 2010-JUNE 2013)

Ph: 317-***-****

PATIENT CARE TECHNICIAN

Answer patient call signals, signal lights or intercom systems to determine patient’s needs

Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the restroom, standing, walking or exercising Review patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet

Measure and record food and liquid intake reporting changes to medical or nursing staff

Computer documentation or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses

ST VINCENT SETON SPECIALTY HOSPITAL, 8050 Township Line Rd, Indianapolis, IN 46260

(NOVEMBER 2006-JUNE 2010)

Ph: 317-***-****

PATIENT CARE TECHNICIAN

Observed or examined patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine

Responded to patient call signals, signal lights or intercom systems to determine patient needs

Communicated with patients to ascertain feelings or need for assistance or social and emotional support

Review patient’s dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet

ST VINCENT HOSPITAL, 2001 W 86th St, Indianapolis, IN 46260

(AUGUST 2001- DECEMBER 2003)

Ph: 317-***-****

PATIENT CARE TECHNICIAN

Observed or examined patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine

Responded to patient call signals, signal lights or intercom systems to determine patient needs

Communicated with patients to ascertain feelings or need for assistance or social and

Review patient’s dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet

EDUCATION:

Pike High School

Diploma (June 2001)

J. Everett Light Career Center

Certified Nursing Assistant – Certification (August 2001)

Medtech College

Phlebotomy Training (August 2003)

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