Customer Service Golf Professional
Resume:
Joshua D. Moore
**** ******* **. ********, ** ***69
adt9x0@r.postjobfree.com
Phone: 330-***-****
Professional Profile
Customer Service • Golf Operations • Tournament Operations• Golf Instruction Certified Golf Professional with successful tenure at superior facilities in Texas and Ohio. Background includes managing golf professionals, outside service staff and caddies, in addition to working with General Managers, Course Superintendents and Board of Directors. Experiences are extensive and include: delivering high levels of customer service, conducting all aspects of golf tournament operations, administering a successful teaching business, merchandising, and quickly problem solving daily operational matters.
Education
University of Akron – Akron, OH
(2001 - 2002) Associates of Science Business
Administration Management Accounting
Golf Academy of America – Phoenix,
AZ (2007 - 2009) Business
Administration Professional Golf
Management
Professional Experience
Greatwood Golf Club – Sugar Land, TX
Director of Instruction Sept 2013 – Aug 2021
Greatwood Golf Club is only public golf course in one of the most affluent and fastest growing cities in Texas. Voted a Top-25 Best in Texas by the Dallas Morning News and a Top-Rated public course by the Houston Chronicle.
• Founded Greatwood Junior Golf Academy with over 2 thousand enrollments and achieved 11 golf scholarships in 8 years
• Increased monthly revenue of new members, merchandise and food and beverage sales by developing and maintaining a strong social media presence of Greatwood Junior Golf Academy
• Increased PDP (Player Development Program) Membership from approximately 150 to over 400+ members monthly
• During my 8 years, annual rounds increased from 31 to 63 thousand
• Developed a teaching manual as well as training program for all the Assistant Professionals to go through before they teach lessons at the club
• Collaborated in creating events with STPGA Junior Program, Beltway 8 Junior Golf Tour and TJGA Program
• Ran 15 annual outside charity golf events
• Responsible for employing and supervising Starters and Marshals and developed a manual outlining their daily procedures, responsibilities, and protocols
• Responsible for daily operations, addressed member concerns, and performed daily register drops.
• Created a strong rapport with our customers, the HOA and community Joshua Moore Resume Page 2
Sweetwater Country Club – Sugar Land, TX
Lead Assistant Golf Professional May 2012 – Sept 2013 Sweetwater is a private 36-hole facility designed by architect Roger Packard. Sweetwater opened its first 9 holes in late 1982. Host to the LPGA Hall of Fame Golf Classic in July 1985 & 86. Now with over 1,500 members. Formerly the flagship for Century Golf/Palmer Management Company is now part of the CBIGG Management and generates over $7 million and over 90 thousand golf rounds annually.
• Awarded Merchandiser of the Year by Century Golf in 2012
• Merchandiser of $1.2 million dollars gross inventory sales annually
• Oversaw the LGA with 122 members
• Responsible for entire fleet 164 carts $820 thousand asset value, all repairs/maintenance as well
• Established a ladies 9-hole league
• Oversaw the Member Guest and Member Member and over 10 other annual ladies’ events.
• Facilitate 14 MGA events including the Member Guest, Member Member, The Round-Up Tournaments, Skins Games, and weekly Power Ball events.
• Oversaw the cart staff and scheduling and reduced expenses by 6%. Oversaw outside events and responsible for scoring, cart signs and bag drop
• Implemented and ran a junior golf program. Coordinated Days and trunk sales
• Over two seasons demonstrated the ability to manage daily golf operations under Head Professional’s supervision
• Handled daily starting duties on first tee for up to 120 players
• Provided the highest level of customer service
• Contributed to planning budgets for club tournaments
• Scheduled, managed, and trained 12 outside service employees
• Established a successful caddie program of 14 full time caddies The Golf Club at Cinco Ranch – Katy, TX
Lead Assistant Golf Professional
Dec 2010 – May 2012
The Golf Club at Cinco Ranch’s beautiful par-71, 6.992-yard championship golf was designed by Carlton Gipson to blend seamlessly with its pristine natural surroundings within the 8,100-acre master-planned community of Cinco Ranch on Houston’s west side. Awarded: Best Golf Course in Katy, Absolutely Katy Magazine, 2018; Best Golf Course in Katy, Living Magazine, 2014; Best Player Development Program, Avid Golfer Magazine, 2006; The Friendliest Staff, Avid Golfer, 2007.
• Facilitated 31 outside events annually
• Increased Player Development Program by 10 players per month
• Organized 5-vendor demo days producing twice a year producing $30 thousand annually
• Ran the largest LGA in the Houston area
• Involved with the set up and running of over 500 corporate outings
• Oversaw 60 carts with GPS units, valued at $30 thousand
• Hiring and training cart staff, starters, and marshals: totaling 45 employees
• Organized, setup, and scored tournaments, outings, leagues, and outside events
• Ran PDP clinics twice a week and monthly event
• Instructed at the number 1 junior golf program for 2 years Joshua Moore Resume Page 3
Brookside Country Club – Canton, OH
Outside Services Seasons 2006 - 2007
Brookside Country Club, one of the finest 18-hole par 71 golf courses was designed by legendary golf course designer, Donald Ross, in 1922. Brookside Country Club has appeared in Golf Week Magazine’s Top 100 America’s Best Courses and is currently #59 and #7 in Ohio’s Best Courses. Featured in Golf Digest Magazine, Best New Remodel, 2006.
• Worked under Gary Robison, Director of Golf at Firestone Country Club for 20 years.
• Set up elite member events
• Performed Caddie duties both seasons
• Morning operational set-up and facilitation of numerous member outings and tournaments
Certifications
• Advanced Teaching Certificate 2008
• Master Club Fitter, 2008
• Club Repair, 2008
• PGM Degree
Proficiencies
• Microsoft Word, Excel, Outlook
• Jonas Point of Sale
• Tee-Sheet Tee Time System
• IBS Point of Sales Systems
• GHIN Handicap System
• TPP Tournament Software System
• GolfNow
Joshua Moore Resume Page 4
References
PGA - Deb Vangellow,
President Master Professional
LPGA Past National President
Riverbend Country Club
adt9x0@r.postjobfree.com
PGA - Casey Russell,
Director of Golf
Big Easy Ranch
PGA - Paul Hicks
Houston Search Ministry PGA
PGA - Chris Paul,
Founder, CEO
SIMPLICITY Energy Solutions
adt9x0@r.postjobfree.com
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