Data Entry Property Manager
Resume:
Sharlyne Charles
Professional Summary
Conscientious and compassionate professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. Work History
Citadel Home Care - Community Liaison
Glenside, PA
Aug 2020 – May 2022
● Sell and promote agency services in community
● Be totally knowledgeable in agency service lines, service fees and client base
● Propose services and institute contractual agreements with clients
● Communicate information on competitive strategy to agency office staff
● Maintains up-to-date competitive file, charge and pay rates
● Build sales within assigned area according to goals
● Pre-plan weekly sales activities
● Maintain wri en documentation relating to all sales activity
● Participate in developing annual sales goals
● Coordinate sales activity with all office staff to assure appropriate follow-up
● Social Media planning skills
● Social Media campaigns
● Business relationship strategies
● Maximize efficiency and cost effectiveness in daily activities
● Provide owner with ideas and data which outlines new service opportunities and sales potential
● Protect all company records and property
● Participate in educational opportunities in health care
● Create and develop promotional material as needed
● Implemented, executed and strategically expanded business channel partnerships and program initiatives
● Analyzed sales and marketing data for improved strategies
● Assist Patients with obtaining state funding for home base services Right At Home - Sales and Marketing Manager
adt9v4@r.postjobfree.com
Morrisville, PA 19067
● h ps://www.linkedin.com/in/sharlyne-c
harles-3748466a/
Skills
● Speaking, writing and reading Creole
(10+ years
● Budgeting
● On-boarding
● Sales
● Data Entry, Wri en
● Discharge plan
● Documentation
● Employee Relations
● Performance Management
● Project Management
● Teamwork / Collaboration
● Legal Compliance
● Filing
● First Aid
● Leadership
Education
2015
Wilmington University
Wilmington, DE
Bachelors of Science: Psychology
2014
Burlington County Community College
Mount Laurel, NJ
Associates of Science: Psychology
Langhorne, PA
01/2019 – June 2020
● Sell and promote agency services in community
● Be totally knowledgeable in agency service lines, service fees and client base
● Propose services and institute contractual agreements with clients
● Communicate information on competitive strategy to agency office staff
● Maintains up-to-date competitive file, charge and pay rates
● Build sales within assigned area according to goals
● Pre-plan weekly sales activities
● Maintain wri en documentation relating to all sales activity
● Participate in developing annual sales goals
● Coordinate sales activity with all office staff to assure appropriate follow-up
● Social Media planning skills
● Social Media campaigns
● Building social media community
● Managing social media content
● Business relationship strategies
● Maximize efficiency and cost effectiveness in daily activities
● Provide owner with ideas and data which outlines new service opportunities and sales potential
● Protect all company records and property
● Participate in educational opportunities in health care
● Create and develop promotional material as needed
● Implemented, executed and strategically expanded business channel partnerships and program initiatives
● Analyzed sales and marketing data for improved strategies
● 40 referral calls weekly
● Spearheaded successful branding initiatives, sales strategies and public relations approaches to underpin and enhance marketing campaign deployment
Buckingham Valley Nursing and Rehabilitation Center - Social Worker Newtown, PA
05/2018 - 01/2019
● Responsible for facilitating, reviewing and preparing interdisciplinary care plans as well as completing comprehensive assessments and progress notes as required
● Acts as liaison between patients, physician and care team members
● Facilitates safe discharge plan or facilitates appropriate transition to next level of care
● Astute in completion and timeliness of MDS documentation
● Conducts and documents social service evaluation, including identification of Resident's problems/ needs and arranges for appropriate services
● Assists residents and their families cope with immediate effects of decision to move to nursing facility
● Implements social service interventions that achieve treatment goals as well as address residents needs
● Links social support to help with physical care and quality of life while living at nursing home and/ or at home
● Encourage resident or family to participate in development and review of resident's plan of care
2010
Mercer County Community College
Trenton, NJ
Associates: Hotel, Restaurant,Institution
Management
● Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan
● Administered assessments and developed academic goals based on specific disabilities and barriers to learning
Family Service Association - Social Worker
Langhorne, PA
07/2016 - 05/2018
● Provide information and Referral services to assist with agency Intake and Admission procedures
● Provide case management services to clients, including but not limited to, comprehensive needs assessment, service planning, service linkages and monitoring, discharges and aftercare/follow-up-planning, and advocacy
● Carrying caseload of 16-22
● Evaluate resident's barriers to obtaining housing and achieving self-sufficiency and develop discharge plan with resident
● Develop budget according to individual household income and expenses
● Accompany clients to appointments; teach them how to effectively use community resources and how to be advocates for themselves
● Established relationship with residents to ensure completion of program
● Provide crisis intervention services for assigned clients and non-assigned clients in emergency situations standard in order to insure safety and security of all shelter staff, residents, volunteers and visitors
● Provide supportive counseling according to clients' needs High Point Partial Care - Mental Health Case Manager Flemington, NJ
01/2015 - 01/2016
● Take primary responsibility for providing pre-vocational and integrated treatment for co-occurring mental health and substance abuse disorders services
● Review and updating of individual treatment plans
● Maintained caseload of 16-22
● Facilitating groups
● Implementing socialization activities
● Maintain, update consumer records and required documentation including service plans, progress notes, release of information and a endance records
● Provides supervision, leadership, support and advocacy for consumers
● Provides assessment, education and referrals to consumers for basic needs as necessary
● Provide outreach to consumer's home as needed
● Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources
● Encouraged patients to discuss experiences in group and individual se ings
● Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion
Public Storage Inc - Property Manager
Trenton, NJ
01/2012 - 01/2015
● Direct day-to-day activities of loss prevention, risk management, safety/security, maintenance, and ongoing facility upkeep
● Demonstrate positive, professional, and client-oriented a itude about Public Storage with team members, residents, clients, and public. Strive for improvements in property performance to meet or exceed annual financial and operational goals
● Loss prevention – ex. Ensuring that supplies are being used, monitoring supply orders, etc
● Risk Management – ex. Ensuring that building conditions reduces potential hazards and loss to company
● Safety/Security – ex. Researching and presenting opportunities to improve property safety and security (cameras, fob systems, etc.)
● Maintenance – ex. Researching code violations and resident complaints as it arise
● Facility Upkeep
● Engage, contract, supervise and approve invoices for all goods/services required to maintain property
● Successfully lead on-site maintenance technicians and office staff
● Manage resident relations as pertained to: coordinating requests for repairs and maintenance, understanding of rent charges, lease issues, resident complaints, and other resident concern
● Daily management of maintenance team members and office team members on team to ensure that properties are operating smoothly
● Building walks on weekly basis
● Direction and oversight of all building-wide audits: Lighting Audit, Storage Audit, Bike Audit, Facility Audit, Pest Control Audit, etc
● Participates in Property Management training as required and monitors Team Member participation in Property Management including online compliance training
● All resident correspondence
● Assist Bookkeeper with collection efforts (calls, 5-days, notices, communication, etc.)
● Assist with Move-ins
● Responsible for overall building condition and ensuring that it meets department standards
● Assists with entering and assigning work orders as needed
● Handle and address major resident issues (i.e. 10-day notices, cleanliness, lease violations, etc.)
● Manage rentable items for portfolio (auditing, collecting, etc.)
● Communicate daily any issues that may be escalated to District Manager
● Any and all other tasks as assigned
Charley's Angel Photography - Photographer
Hopewell, NJ
01/2011 - 01/2012
● Interview new employees for photography position
● Determine if employee qualifies for position
● Educate employees with use of Nikon camera D5000 features and benefits
● Instruct employees to use Dark Room Program
● Program edits pictures
● Demonstrate new employees how to book appointment and selling products
● Established relationship with parents to ensure safety of child during session
● Photograph newborns at Capital Health Hopewell Hospital
● Makes appointments for newborn babies to take pictures
● Sell newborn pictures to parents after their shoot Floral Vale - Medication Manager/ Supervisor
Langhorne, PA
01/2011 - 01/2012
● Supervise overnight staff
● Oversee residents in facility
● Administer medication to residents when medication is required
● Provide first aid to residents if needed
● Answer Phones and transfer calls
● Assists residents to help prepare for day ahead of them
● Check in medications when delivered to facility
● Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations
● Managed staff of 6 during overnight shift
● Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays
● Removed trash and straightened counters to keep area clean and neat
● Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations
● Communicated with patients, ensuring that medical information was kept private
Bath & Body Works Inc - Sales Consultant
Langhorne, PA
01/2009 - 01/2011
● Stock products from over flow room to floor
● Cashier
● Demonstrated products to show potential customers benefits and advantages and encourage purchases
● Maintained sense of urgency in answering customer questions and requests
● Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
● Maintained organized, presentable merchandise to drive continuous sales
● Achieved top performance by strategically adapting to rapidly changing, competitive environment
● Referred customers to various services by evaluating needs and providing recommendations
● Provided sales and customer service assistance to walk-in traffic
● Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
● Responded to telephone and in-person requests for information
● Processed credit and debit card payments to complete purchasing experience
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