OBJECTIVE

Managing Supervisor with *+ years of experience looking to leverage leadership skills. Excellent record in leading teams to record high achievements of business objectives and goals.

SKILLS

Microsoft Office suites (i.e., Teams, Outlook, Excel, PowerPoint)

Bilingual – Spanish

POS/CRM systems (Medical: Quantum, QLS, etc.)

Project management, strategy planning, and problem solving

Leadership development

Team building, communication strategies, and conflict resolution manager

EDUCATION

CNA Certification Naugatuck Community College; September 2005

High School Diploma

Trujillo, Peru; December 2000

REFERENCES

Available upon request.

EXPERIENCE

PATIENT SERVICES SUPERVISOR • QUEST DIAGNOSTICS • MARCH 2019 – JUNE 2022

Management of daily operations for 8 patient services centers with 40+ employees. Ensuring the implementation, execution, and adherence of all licensure requirements at the federal, state, and local levels. In addition to overseeing and managing of all facility maintenance and services; including establishment of new facilities along side the sales team by identifying growth opportunities to improve efficiencies and increase revenue.

Achievements: Successful creation and implementation of the time-of-service conversion system program that directly improved service levels throughout all patient service centers in the territory. Assigned leadership and project management of Advanced Beneficiary Notice defects project for the Southeast region, with a successful 75% rate reduction in errors of Medicare claims for the territory.

GROUP LEAD • QUEST DIAGNOSTICS • MARCH 2016 – MARCH 2019

Assisting the territory supervisor with implementation of SOPs, TNP management. distribution and communication of process changes and updates, client resolution, coordination and management of PSC statistics and data, coordinating PSC/PSR schedules, leading of monthly staff meetings while collaborating on performance evaluations and new hire interviews.

FLOAT • QUEST DIAGNOSTICS • JANUARY 2013 – MARCH 2016

Performing Phlebotomy services throughout the 8 PSC sites in the Southwest Florida area. Training of new associates and re-training of current staff members on updated processes and procedures.

PHLEBOTOMIST • QUEST DIAGNOSTICS • OCTOBER 2009 – JANUARY 2013

Phlebotomy (Geriatric and Pediatric), Data Entry, Specimen processing and manifesting.

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