Customer Service Executive Chef

Derick Odom

**** ******* ******* ***. **** Alpharetta, Ga 30004 678-***-**** **********@*****.***

Professional Profile

Self-motivated professional, seeking to leverage both experience and education as a leader and manager. Detail-oriented individual who exemplifies professionalism. Ability to manage multiple projects and tasks at any given moment. Ensure high customer satisfaction and a positive company image. Eager for professional growth, increased responsibility and the opportunity to apply extensive management experience in a challenging environment.

Skills Summary

Sales & Marketing Employee Development Effective Communicator

Strategic Planning Contract Negotiation Team Leader

Customer Service Project Management Professional Attitude

Executive Chef – Duties &Responsibilities

Reduced food costs by 10% by estimating purchasing needs and buying through approved suppliers.

Collaborated with Management to conduct staff meetings and resolve any service, product or personal issues.

Manage food cost, labor and currently operating below company average.

Consistently kept a clean and safe environment by adhering to all federal, state andlocal sanitation and safety requirements.

Maintained and assured food quality.

Responsible for hiring, training and scheduling kitchen staff of 20+ employees.

General Manager – Duties & Responsibilities

Direct daily restaurant operations, marketing, customer service, and finances

Hire, train, and direct large staffs ensuring they understand the brand and adhere to corporate protocols

Responsible for multimillion dollar inventory, facility, and professional food preparation equipment

Set company budgets, maintain profit/loss statements, and ensure overall financial health

Determine employee schedules, responsibilities, and dress code

Increase sales by 5% each year through effective marketing and customer service

Cut operational costs through efficient inventory management and employee scheduling

Negotiate contracts and agreements with suppliers securing quality products at low prices

Ensure compliance with all applicable health and safety regulations

Enforce corporate food and beverage quality standards

Create employee development programs building staff skill sets and value

Completed management training program through Fatburger corporate university

Certified in Serve Safe food handling procedures

Professional Experience

Executive Chef – Chuys opco 2011-present

Fat burger Atlanta, LLC, General Manager (Atlanta, GA) 2002 – 2011

Crothall Services Group, Environmental Services Manager (Wayne, PA) 2000 – 2002

Education

Auburn University (Auburn, AL) 1998

Education/Health Care Management

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