Manufacturing Operator Customer Service

Colleen Augustine

515-***-**** *.*************@*****.*** Knoxville, IA 50138

SUMMARY

Forward-thinking line operater proficient in generating high-quality production work. Talented at leveraging tenacious approach and strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities.

Ambitious line manager with solid history of success in manufacturing operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering 3 years of related experience and pursuing new professional challenges with room for advancement at any company.

Hardworking and reliable shift/line management with strong ability in leadership and team work. Offering line management, multitasking and. Highly organized, proactive and punctual with team-oriented mentality.

Hardworking and reliable employee with strong ability in production and detail. Offering leadership, efficiency, reliability, and multitasking. Highly organized, proactive and punctual with team-oriented mentality.

SKILLS

●Contract development and management

●Issue and conflict resolution

●Project management

●Capital improvement planning

●Multitasking

●Customer service

●Coordination

●Staff development

●Workforce Management

●Lead generation

●Work ethic

EXPERIENCE

Manager, Subway, January 2017-November 2018

Montazuma, IA

●Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.

●Trained employees on additional job positions to maintain coverage of roles at all times.

●Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.

●Recruited and hired qualified candidates to fill open positions.

●Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.

●Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

●Assigned tasks to associates to fit skill levels and maximize team performance.

●Greeted and encouraged feedback from customers to implement in-store operational changes.

●Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.

●Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.

●Created 2 week schedules for crew members s to keep every shift well-staffed during holidays and busy periods.

●Reviewed employee performance every 6 months and delivered constructive feedback to improve weaknesses.

●Completed thorough opening, closing and shift change functions to maintain operational standards each day.

●Handled over $1200 in funds each day in fast-paced food service environment.

Manufacturing Operator, Jeld wen, January 2015-January 2017

Grinnell, IA

●Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.

●Selected proper cutting tools, calculating parameters to manufacture components and parts.

●Operated multiple fabricating machines, including cutoff saws, shears, rolls, brakes, presses and forming or spinning machines.

●Operated various [Type] gauges to inspect pieces after production completion.

●Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.

●Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.

●Obtained appropriate tooling and fixtures to revise setups on calibrated test strands.

●Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.

●Kept detailed records of production data and completed products, updated daily logs and submitted activity reports.

●Inspected products to maintain compliance with specifications and determine need for machine adjustment.

EDUCATION AND TRAINING

GED

Mitchelleville, Mitchelleville IA

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