WANDA I. DIAZ, MSHRM

adt9q5@r.postjobfree.com

954-***-****

SUMMARY

Trilingual strategic-thinking, driven professional bringing an innovative approach to management, recruiting, and corporate. A creative thinker, problem solver and decision maker who effectively balances the needs of employees with the mission of the organization. Strong communication, interpersonal relations, mentoring, negotiation and organizational skills.

EDUCATIONAL & PROFESSIONAL CREDENTIALS

Master of Science, Human Resource Management, Florida International University, Miami, FL

Bachelor of Science, Health Services Administration, Barry University, Miami, FL

Member, Society of Human Resources Management (SHRM)

Human Resources Association of Broward County (HRABC)

Healthcare Information and Management Systems (HIMS)

Lean Six Sigma Yellow Belt, Memorial Healthcare System, Hollywood, FL

Certificate in Hospitality & Tourism Management, Florida Atlantic University, Boca Raton, FL

Diversity, Equity and Inclusion in the Workplace, USF Muma College of Business, Tampa, FL

Notary Public

EXPERIENCE

Nations Benefits Plantation, FL

Senior Regional Human Resources Manager 2022- Current

Manage HR functions and 11 direct reports (HR & Administrative) for 4 locations with over 1900 employees.

Extensive Employee Relations experience across multiple locations within the region.

Exceptional C-suite communications/presentation skills

Ensure a pleasant and smooth on-boarding process through oversight of the processes, including, but not limited to, new hire documents, internal and external communications regarding new hires, transfers, etc., resource and space coordination. Manage New Hire Orientation and facilitation of HR presentations.

Manage complex interdepartmental relationships to cultivate collaboration, accountability, and effective/efficient operations and processes.

Understand organizational goals and recommend new approaches and policies to aid in the development of the team; align our people practices with our business objectives

Partner with leaders to assess, create and execute their personal talent development plans and provide coaching and other needed support resources to build and strengthen their management knowledge, skills and performance.

My Psychiatrist Davie, FL

Clinical Operations Director 2021- 2022

Managed day to day business and clinical operations of the clinical services assigned and opening new psychiatry office throughout tri-county.

Provided direction to implement strategies to support the business functions and patient care and work closely with other leadership team to uphold the mission and vision of the company.

Lead implementation projects to improve efficiencies within the department

Responsible for staff development, orientation and training.

Responsible for management of clinical program operations in accordance to mental health to encourage consensus on goals of the clinics.

Provided physician-level medical services and medically oversee work and provide consultative support to other health professionals, to include direct supervision of designated clinical staff.

Supported 45 providers, Clinical students and assist with affiliate residency program.

Responsible for negotiating contracts with providers, universities, hospitals and handle subpoenas.

Human Resources Director/Director of Training 2021-2021

Provided day to day performance management guidance to line management (coaching, counseling, career development, disciplinary actions, rewards and recognition)

Handled employee relations issues including: investigations, counseling, conflict resolution and grievances

Developed implement and coordinate effective on-boarding process for physician training and proficiency requirements. Managed all ongoing training and coaching for physicians. Serve as a primary contact for physicians, APRN, LSCW.

Managed a new platform for compliance and training of all employees.

Oversaw all master contract renewals and ensured contractual obligations were being met by all contracting parties.

Implemented new policies /processes to strengthen and streamline.

Worked with Director of Recruitment to hire for fit and reduced turnover by 20% by implementing retention initiatives such as exit interviews, recognition programs and employee activities.

JOINING CLOUDS Davie, FL

Human Resource Director (Consultant) 2020 – current

Developed the process and procedure for the job description, recruiting, interviewing and hiring, terminations, exit interviews for the enterprise.

Lead, developed, coordinated, and implemented policies, processes, training, initiatives, and surveys to support the organization’s Human Resource compliance and strategy.

Managed the administration of all Human Resource activities including, but not limited to, on-boarding, termination, compensation, disciplinary matters, training, development, etc.

Identified staffing needs and develop/ execute best practices for hiring and talent management.

Monitored and ensure the organization’s compliance with federal, state, and local employment laws/ regulations - and further recommend best practices, review, and modify policies and practices to maintain compliance.

Reviewed, monitored, and processed annual and semiannual performance evaluation and merit increase.

ASSOCIATESMD MEDICAL GROUP Davie, FL

Human Resource Generalist 2020 – 2021

Developed new employee orientation and on-boarding integration to effectively reduce training time and maintained optimal staffing levels by tracking vacancies within 7 locations.

Recruitment at senior and associate levels.

Directed the maintenance of human resources materials, including personal files are current and changed from paper to electronic.

Performed recruitment and job posting activities such as requisitions, job posting, applicant tracking and screening.

Implemented and maintained certification/license spreadsheet/license to ensure certification are 100% in compliance and up to date.

MEMORIAL HEALTHCARE SYSTEM Hollywood, FL

Workforce Specialist, Organizational Development 2016 –2020

Provided support as well as managed workforce development programs and assisted with school affiliations and coordination of programs like Service Now, Complio and SABA, Pyxis, EPIC

Trained new and current employees the Language of Caring Training, and Interpreter Training as well as the New Employee Orientation. Presentation skills and ability to present to rooms of up to 200 people.

Developed and directed healthcare internship and special programs using typical project management principles.

CLEVELAND CLINIC Weston, FL

Supervisor, Department of Medical Students 2012 – 2016

Increased revenue from $500 to $1M by expanding student rotations with national universities.

Supervised all Education Coordinators and Temporary employees - established work procedures developed productivity standards, conducted annual evaluations, and managed all associated on-boarding/ releasing of employees.

Managed all office billing/ expenses in EPSI (billing system) and prepared annual budgets/ reports and SOPs.

Aided in the development of the on-line academic student portal, functionality, and ensured compliance with major universities, the Florida State Medical Board, and FERPA laws.

Achieved compliance with The Joint Commission on Accreditation of Healthcare Organizations JCAHO guidelines and coordinated on-site visits/ inspections from all Universities by maintaining contracts.

Responsible for maintaining correspondence and credentialing for over 300 active faculty.

Championed enterprise medical-student orientations as well as Epic training courses on an annual basis.

Program Coordinator, Continuing Medical Education 2010 – 2011

Developed and implemented marketing plans for organizational symposiums and directed all logistics for special events and annual receptions (i.e., PR, advertising, collateral design, production, distribution, vendor negotiations, BEO’s, etc.

Analyzed financial data and developed preliminary reports to forecast financial independence of a prospective program. Developed and managed the entire course budget, expected revenues and expenses, to meet the financial goals of the program. Budgets range from $30,000 to over $600,000.

Promulgated course content and evangelized to commercial organizations to obtain financial support.

Responsible for the development, analysis, and negotiation of all vendor contracts associated with the curriculum.

Senior Residency Coordinator, GME 2001 – 2010

Supervised all operational activities for the colorectal residency program and six other non-accredited programs while managing 30 research fellows audit associated visas/ Florida Health Insurance. Made sure CITI training was completed for all research fellows.

Reviewed Resident/ Fellow applications via ERAS, initiated interview invitations, and scheduled applicable interviews.

Maintained organizational web resources and applicant Rank Order List via the NRMP to further certify.

Implemented the Med-Hub residency management software tracking system from New Innovations.

Provided oversight for the GME Program Budget, including educational, CME, and operational funding and track travel (Concur).

Managed the Program Information Forum (PIF) for the Colorectal Department - Received full accreditation for the department and tracked all duty hours for residents/ staff.

SKILLS:

Microsoft office, Kronos, ADP, Paycom, Lawson, EPSI billing system, Med-hub, Medtrainer, New Innovations, My Evaluations, Service Now, Complio, Epic, Kareo, ERAS, NRMP, Concur, CITI, HealthStream, Multitasker, Recruitment, Contract Negotiation, Policies and Procedures, Training, Managing Budget, Conflict Resolution, Communication, Documentation, Integration, Change Management, Business Management, Business Development, Sourcing, Interviewing, Employee Onboarding, Employee Retention, E-Verify,TMS Certified.

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