Desktop Analyst Business
Resume:
Steven Brimhall
I am seeking a position where I can best utilize my skills as a problem solver and where I draw upon my 20+ years of experience in all roles of the IT industry.
Willow AK 99688
Tel (H): 928-***-****
Mobile: 928-***-****
E-mail:
******.********@*****.***
EXPERIENCE
Sun Life Family Health Cntr, Casa Grande — IT Business Analyst
Apr 2009 - Oct 2015
Analyzed and synthesized information provided by a large number of people who interact with the business, such as customers, staff, IT professionals, and executives. As an IT Business Analyst Iwas responsible for eliciting the actual needs of stakeholders, not simply their expressed desires. In particular, I often playrd a central role in aligning the needs of business units with the capabilities delivered by IT, and served as a "translator" between those groups. I supported the Director of Information Systems to deliver business cases and requirements, following standards and processes, in order to get projects approved and executed. I worked closely to support various disciplines within Sun Life on projects with a large budgetary impact, thus excellent communication skills were a requirement. Once projects were approved, I had to work closely with Project Managers to ensure requirements are properly gathered, documented, adhered to, and delivered. I was required to wear multiple hats and be able to support and/or manage multiple projects simultaneously. This role required me to document and publish IT processes and influence teams to adhere to these processes by partnering with leadership.
As the IT representative I facilitated migration of radiology department to a web based service resulting in excess of $100,000 cash saving per year and improved features to the end customer.
Designed and wrote application to manage printers on all computers thru a central SQL repository.
Designed and implemented a paperless laboratory test documentation system.
TRW Automotive, Queen Creek Az— Sr Desktop Analyst
Jan 1997 - Apr 2009
Provides support in manufacturing applications in the areas of production support,
traceability, cell control, line data collection, packaging, labeling, dock management,
production reports, web development, customer returns, database administration, auto back
flushing, technical training, downtime analysis, and system definition. Provides support in computer operations to include: system management, system backups, LAN administration,
WAN coordination, PBX management, VMS management, NT administration, capacity
planning, domain management, file services, print queues, e-mail administration, data
stores, and production support. Privides controls engineering support to include PLC
programming, PLC support, new line specs, VA/VE projects, lean implementation, new line
start up, cell control support, line efficiency, mistake proofing, production validations, and
C.A.R.s
TRW Automotive, Queen Creek Az— Database Administrator
Jan 1996 - Jan 1997
Database Management for Inventory control including backup, restoration, and migration.
EDUCATION
US Army:
A.I.T Ft. Lee Va — Certification
Airborne Training Ft Benning Ga - Certification
1989.
Dell Computer Company, Online— Certification
2002-2009
Dell Optiplex Series
Dell Latitude Series
Dell Poweredge Series
Dell Printers
SKILLS
VBScript WSH
WMI PSTools
ESXi Database Design
Active Directory System Administration
Windows Server Troubleshooting
Windows 7 System Deployment
Servers Novell Netware
Computer Hardware XP
VMware Hardware
VMware ESX Novell
Six Sigma Operating Systems
Windows A+ Certified
DHCP ITIL
Network Administration SharePoint
Disaster Recovery DNS
IT Management Technical Support
IIS Root Cause Analysis
Software Documentation Scripting
Software Installation Citrix
TCP/IP Group Policy
Visual Basic Microsoft Exchange
Microsoft SQL Server Project Management
Virtualization Visio
Software SQL
Server Administration Process Improvement
AWARDS
Multiple TRW Star performer awards for exceptional service or inovations.
LANGUAGES
English - Fluent
Spanish - Beginner
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