Center Agent Store Manager

KYLA K. LLOYD

Germantown, TN 662-***-**** **********@*****.***

LinkedIn: https://www.LinkedIn.com/in/kylaklloyd

OBJECTIVE

I am seeking to further develop and grow my skills with your company. I obtain dynamic professional customer service in both call center and retail store settings.

EXPERIENCE

Claires

Store Manager 2022 - Current

Manage and provide direction and development to ensure team is challenged and achieving results

Manage a properly functioning store that exceeds company expectations in every metric

Handle store in any emergency situations

Identify opportunities while creating action plans to further develop myself based on company’s tools and polices

Jewelry and fashion expert for customers

Leadership tool between my store and my district

Trained and recruited employees and managers

Handle all customer situations/ inquiries professionally and timely

Walmart Distribution Center

Team Lead 2019 – 2022

Helped assist diverse customers daily

Performed cashier duties

Money center agent

Lead and train front end employees according to company’s standards

EDUCATION

Delta State University – B.S in Business Administration/Accountancy GPA 3.0

AWARDS AND ACKNOWLEDGEMENTS

Walmart – Promoted from Cashier to Team Lead in 3 months of working

Claire’s (Icing) – Promoted from Assistant Store Manager to Store Manager

Claire’s (Icing) - Awarded best store improvement from LY

Claire’s (Icing) – Awarded top performing store in district

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