Registered Health Customer Service

RENEE M. REILLY

https://www.linkedin.com/in/renee-reilly-9b9553108/ 315-***-****

Cicero, NY 13039 ***********@*****.***

HEALTH INFORMATION ADMINISTRATOR

Decisive leader and problem solver focused on developing high-impact initiatives and high-performance teams and sales organizations. Strong critical thinking, analytical and organizational abilities. An exceptional communicator who aggressively faces challenges head on, executes sound decisions, and thrives under the challenge of creating profitability. Strength in Financial Management, communication, customer service and entrepreneurial skills. Dynamic marketing/sales and retail executive successful in delivering results through effective management of key areas. DNV and JCAHO survey success.

CORE COMPETENCIES

Time Management Turnarounds & Restructuring Marketing Planning

Budget Management Sales Forecasting Payroll Management Strategic Planning

EPIC Certified Analytical Thinking

Staff Recruitment, Development Team Leadership & Motivation Staff Mentoring & Coaching Technical/Product Knowledge New Business Development Data Organization & Reporting

Account Management Profit & Loss Workforce Planning Cost Management Project Management Compliance

Problem Solving

PROFESSIONAL EXPERIENCE

ST. JOSEPH’S HOSPITAL HEALTH CENTER, Syracuse, NY March 2014-August 2022

Manager Coding Operations and Compliance

Oversee coding, denials, cancer registry, regulatory compliance, and New York State regulatory reporting

●Establish policies and implement changes.

●Collaborate with managers, administration and physicians to drive positive relationships and improve documentation.

●Evaluate productivity and quality of personnel to ensure compliance and accuracy.

●Maintain DNFB at 1.5 or lower. Reduced DNFB by over 6 million dollars.

●Support Revenue Cycle and Patient Financial Service functions.

●Eliminated outsource coding saving the facility over 1.5 million a year.

●Developed documentation, coding and billing model for our CPEP unit.

●Implemented relations with CDI team for DRG reconciliation and DRG denials.

●Technical and facility billing oversight.

●Collaborated with Revenue Integrity team to assure accuracy of coding, charging and billing.

●Epic go live and updates coordinated.

●Introduction of Lynx’s system for our Emergency Room visits.

●Investigated complaints.

RED GERANIUM GIFTS, Fayetteville, NY August 2001- August 2012 President

CHARTONE, Solvay, NY 2000-2001

District Manager of Health Information Release of Information

Supervised Managers in four states. Presented contracts to Health Information Directors. Ensured the accuracy of correspondence. Implementation of legal requirements.

Renee M. Reilly rreilly6464gmail.com Page two

ADDITIONAL RELEVANT EXPERIENCE

A.L. Lee Memorial Hospital, Fulton, NY - Director of Health Information 1987-2001

EDUCATION

Bachelor of Professional Studies in Health Information Administration State University of New York College of Technology, Utica NY

Registered Health Information Administrator - RHIA

PROFESSIONAL DEVELOPMENT

Verbal De-escalation Interviewing & Hiring

EPIC certified Cost savings; outsource and leveling tool

Performance Reviews Effective Leadership

Solution Selling Personal/Internal/External Assessment

Reducing Shortage Strategic Pricing

Driving Gross Margin Product Merchandising

Controlling Expenses Controllable Profit

System Reporting/Tracking Performance/Analytics (Financials, Store Metrics/Performance)

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