Entry Clerk Data

Peggy L. Scissom

*** ****** *****, ** *** ***

Tracy City, Tennessee 37387

931-***-**** (cell)

931-***-**** (home)

E-mail: **************@*****.***

Seeking a position with a company in need of an energetic, reliable, and dedicated individual.

Throughout my career, it has been my top priority to always treat people the way I want to be treated.

July 2022 to Present

Unemployed (retired again)

February 2022 to June 2022

Medical Receptionist (PRN)

Southern Tennessee Regional Health System (STRHS)

● Greeted patients and visitors in a prompt, courteous and helpful manner

● Performed patient check-in

● Sent pre-registration forms to new patients, prior to their appointments

● Obtained, verified, and entered complete and accurate patient demographic data and insurance information in the computer

● Collected copays, deductible, coinsurance or account balance from the patient, prints the patient a receipt and posts payment in practice management software

● Scanned new patient paperwork into computer

● Performed patient check-out

● Scheduled follow-up appointments

● Answered incoming phone calls and routes call in accordance with office policies

● Managed incoming physical and electronic correspondence

● Called no-show patients in order to reschedule and/or find out why the patient missed their appointment

● Noted all no-shows and cancellations in the computer prior to the end of day

● Managed automated and manual calls and reminder for patients appointment times

● Marked chart with flag to alert associate to obtain information during check-in if updates are needed

● Balanced daily cash reconciliation log and cash box at the end of the day

● Maintained work area and patient waiting area in a neat and orderly manner

● Respect for patient privacy by maintaining confidentially in all phases of work

● Filing and pulling charts

● Good problem solving and decision-making skills

● Ability to perform tasks in a timely manner

● Detail-oriented with strong organizational and follow-up skills

● Good interpersonal skills

● Good computer skills including use of standard office programs

● Ability to operate standard office equipment

● Familiarity with insurance eligibility verification (was still in training)

● Ability to speak, read, and write in English

● Ability to pleasantly and effectively communicate both orally and in writing

● Ability to maintain positive attitude

October 25, 2019 - Retired from Tennessee Valley Authority (TVA) with 40 years of service in the administrative field.

Education

● Graduated Grundy County High School

● Attended Chattanooga Area Vocational School (one year certification) Skills

● Proficient in Microsoft Office

● Telephone communication

● ECW software for patient information

● Computer software programs

Strengths

● Dependable

● Highly organized

● Professional demeanor

● High level of tact, integrity, and flexibility

● Trustworthy (honesty and sincerity)

● Adheres to and exhibits core values (reverence, integrity, compassion, and excellence)

● Ability to multi-task in team environment

● Ability to work independently with minimal supervision

● Maintains confidentiality and protects sensitive information at all times

● Works collaboratively and supports efforts of team members

● Works well with different personalities and under tight deadlines

Contact this candidate