Front Desk Customer Service
Resume:
Psychology
Roxbury Community College
Boston, MA
High School Diploma:
Community Academy Of Science
And Health
Boston, MA
adt9nj@r.postjobfree.com
Boston, Massachusetts 02125
Skills
Verbal and Written
Communication
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• Customer Complaint Resolution
• Calendar Management
• Customer Service-Oriented
• Multitasking and Prioritization
• Call Answering and Routing
• Customer Service
• Greeting and Seating Clients
• Visitor and Customer Relations
• Courteous and Professional
• Documentation and Reporting
• Fluent in [spanish] and [english]
• Listening Skills
• Oral and Writing Communication
Customer Assistance and
Interaction
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• Administrative Skills
• Reliable and Punctual
• Appointment Scheduling
Prioritization and Time
Management
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• Multi-Line Phone Systems
• Attention to Detail
Scheduling and Calendar
Management
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• Effective Planning
• Front Office Management
• Hospitality Services
Education And Training
Dependable and courteous Front desk receptionist with 1 year of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Comfort Inn Hotel - Front Desk Receptionist
Boston, Massachusetts
06/2022 - Current
KFC Restaurant - Cashier
Boston, Massachusetts
Sairis Lara
Summary
Experience
Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
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• Explained policies and procedures to visitors.
• Responded to inquiries and room requests made online, by phone and via email.
• Received incoming calls and coordinated with staff to fulfill customer requests. Handled payment processing and provided customers with receipts and proper bills and change.
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Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
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• Drafted professional business documents, spreadsheets and correspondence.
• Investigated and analyzed client complaints to identify and resolve issues.
• Scheduled space or equipment for special programs, meetings and conferences. Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
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Supplied callers with office address and directions, employee email addresses and phone extensions.
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• Greeted visitors entering establishment to determine nature and purpose of visit. Protected clients' rights by maintaining confidentiality of personal and financial information.
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Greeted customers, answered general questions and directed to appropriate locations.
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Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
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• Greeted visitors to provide information and direct to appropriate personnel. Input customer data into reservation systems and updated to reflect room changes.
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01/2022 - 03/2022
BCYF Youth Engagement And Employment - Kids Club Associate Boston, MA
07/2019 - 09/2019
The Food Project - Farmer's Helper
Boston, MA
This was a summer job where i organized supplies for use based on expected customer needs.
This was only a temporary job where I accepted cash and credit card payments, issued receipts and provided change.
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Operated cash register or POS system to receive payment by cash, check and credit card.
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Directed trash removal and sanitation procedures to keep aisles and register area organized.
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• Worked closely with front-end staff to assist customers.
• Collected payments and provided accurate change. Helped customers find specific products, answered questions and offered product advice.
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• Used suggestive selling techniques to promote add-on sales. Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
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• Discounted purchases by scanning and redeeming coupons. Delivered high level of customer service to patrons using active listening and engagement skills.
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• Answered customer questions and provided store information.
• Processed refunds for worn, damaged and broken merchandise.
• Helped with purchases and signed customers up for rewards program. Tracked company inventories, moved excess stock and arranged products to improve sales.
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This was also another summer job where my job was to Maintain safe play environment.
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• Secured indoor and outdoor premises to protect children.
• Encouraged positive behaviors, including patience with teachers and fellow kids. Developed and implemented lesson plans and activities for children of various ages.
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Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
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Taught children how to complete basic crafts such as paintings, drawings and decorations.
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• Sanitized toys and play equipment.
• Maintained organized and clean classroom and play areas. Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
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Cleaned and prepared construction sites by removing debris and possible hazards.
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Operated hand tools, saws, routers and sanding equipment to prepare materials and finish project surfaces.
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• Assisted with diverse construction challenges to help team and customer.
• Attended regular training sessions to increase machine operating skills.
• Demonstrated best safety practices working at heights and lifting various objects. Activities And Honors
• Member, Alumni Association
Languages
• Professionally skilled in Spanish and English language
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