Package Handler Customer Service

LISA W.

MCDOWELL

*** ******** ******

Durham, NC 27713

Cell 919-***-****

Home 919-***-****

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EXECUTIVE SUMMARY

A solution-focused leader with 14 years of experience as Operations Administrative / Human Resources / Operations Coordinator and a proven track record of success with new initiatives, projects, and challenges. Maintaining and enhancing the organization's Human Resources by planning, implementing, and evaluating employee relations and Human Resources policies, programs, and practices.

Operations Coordinator by providing operational support to the Operation.

Analysis ● Team Leadership ● Complaint Resolution ● Advanced Problem Solving ● Supervision ● Customer Service ● Asset Utilization ● Microsoft Suite ● Business Class ● Networking ● Implementation ● Training ● Compliance

OPERATIONS

COORDINATOR

SENIOR OPERATIONS ADMINISTRATOR - HR OPERATIONS EXPERIENCE

Operations Coordinator FedEx Ground Durham, NC 2020 – 2022

Provides operational support.

Service and Administrative functions in the pickup and delivery area.

Responsible for the dispatch of transportation equipment

Perform process checks to ensure regulatory compliance.

Senior Operations Admin. - HR FedEx Ground Durham, NC 2006 – 2020

Human Resource Duties

Provides clerical and administrative support to the human resources (HR) department

Provides customer service and support for both internal and external customers for HR-related processes

Assist potential applicants who are inquiring about a job

Open / Post Requisitions for open Package Handler Positions

Conducting Orientations for New Hires (scheduling orientation, preparing orientation paperwork, and creating the employee file) including I-9 completion/compliance

Conduct Onboarding Hiring Process

Schedule Package Handler Interviews

Submitting applications for Background Checks.

During Orientation make sure the following documents are completed and in compliance: Code of Business Conduct and Ethics Acknowledgement, Workplace Violence Acknowledgement, Quality Starts with You Acknowledgement, FMLA Acknowledgement, Invitation to Vet, I-9, E-Verify, H-220, WOTC, HIRE ACT Forms and various other documents.

Maintains personnel files for all employees

Generates, compiles, and distributes HR reports

Participate in special projects, to include job fairs and HR Assessments, etc.

Maintain confidentiality and perform all duties in accordance with company policies and procedures

Process Separation Request (Package Handlers)

Provide Relocation Assistance

Filing

Answering Multi-Phone Lines.

Assist with Tracking Packaging upon Customer Service calls.

Assist other office employees with various duties.

OTHER EXPERIENCES

Cash Management Specialist Central Carolina Bank and Trust Durham, NC 2000 -2006

Coordinate coin and currency orders with money rooms and Federal Reserve for 400+ branches and ATMs for Central Carolina Bank, First Market Bank and National Bank of Commerce.

Monitor daily money room averages in excess of $30+ million, insuring no excess cash maintained.

Assure currency shipments delivered by Armored Car providers

Teller Coordinator Central Carolina Bank and Trust Durham, NC 1999 - 2000

Processed large commercial deposits, handling millions of dollars in currency.

Verified and balanced all tellers work to prepare currency shipments to Armored Car provider and Federal Reserve Bank.

Vault Teller Central Carolina Bank and Trust Durham, NC 1995 - 1999

Managed currency on hand for the branch to operate without maintaining any excess in addition to general teller functions.

Ordered and shipped currency to Armored Car provider.

Manager Lynnell’s Durham, NC 1987 - 1995

Managed store operations and supervised four employees.

Sold merchandise and assisted customers

Ordered store goods and maintained inventory

EDUCATION

REFERENCES

C. E. Jordan High School Durham, NC

Available upon request.

Contact this candidate