Chenine Dias

***** ******* ****** ****** ******* VA 23831

347-***-****

adt9m9@r.postjobfree.com

Education

New York City Technical College Brooklyn, New York

B.S. Legal Studies and Business Administration Graduated May 2000 Honors: Deans List 1996, 1999 and 2000

Work Experience

Bank of America Richmond VA

Relationship Manager May 2016-Present.

Create and support client retention strategies for existing and new clients.

Address clients needs and build financial plans for clients.

Responsible for delivering results and growth for clients around forecast, metrics and specific business lines.

Coach and develop Client Service Representative.

Streamline business outreach and re-engagement of lost customers.

Consistently exceed all goals.

AML and credit trained.

Ensure audit readiness and success.

SunTrust Bank Richmond VA

Branch Manager July 2015- April 2016

Hired, trained, motivated and evaluated performance of five direct reports.

Developed and implemented complaint resolution procedures.

Developed and implemented commercial banking sales plan to achieve monthly goals.

Increased customer deposit base.

Developed and managed credit facilities and negotiated interest rates and fees.

Ensured in audit readiness of branch.

Scheduled and participated in numerous events to increase the branch household penetration.

Performed on and off site presentations of bank products and services.

Successfully acquired, managed and grew profitable account relationships with small to medium sized business.

Managed all branch operational and AML reports.

Sourced commercial and non commercial loans COI’s and networking events

Knowledge of KYC and CIP rules.

Consistently exceeded sales goals.

Recognized consistently by managers and peers to highlight dedication and accomplishments.

TransFirst LLC Hauppauge, NY

Regional Account Manager December 2010- June 2015

Managed, trained and coached a team of ten account representatives.

Portfolio management of small to medium business accounts.

Performed on and off-site presentations of company’s products and services.

Resolved a variety of complex client issues and reconstructed accounts to maintain customer relationships.

Successfully acquired, managed and grew profitable account relationships with small to medium sized business.

Knowledge of KYC and CIP rules.

Improved client retention increased business revenue by twenty-five percent.

Prospected businesses within assigned demographic to increase business pipeline and created partner referrals.

Trained and coached bankers during outbound calling sessions.

Marketed and sold credit card machines and POS Software.

Coached and developed partner product knowledge base.

Prepared written proposals to mid level executives.

JP Morgan Chase Brooklyn, NY

Senior Personal Banker August 2006-June2010

Established new deposit relationship with customers.

Knowledge of account opening requirements.

Knowledge of CIP and KYC rules.

Introduced and recommend new bank products to customers.

Conducted periodic reviews of high balance clients portfolios.

Managed growth of business deposit and loan relationship.

Prospected small business within branch demographic.

Assisted in branch training and motivation sessions.

Lending and credit training.

National Income Life Insurance Company White Stone, New York

Supervising Agent August 2003- June 2006

Increased brand awareness on a local level through integrated efforts in direct marketing and public relations efforts.

Motivated coached and trained field trained new agents

Provided Life insurance and supplemental Health insurance benefits to union members.

Prepared customized presentation to union officials about NILICO’s benefit packages.

Coached and developed staff in product knowledge

Assisted in Agency P/L reporting

Assisted in agency operational reports.

Skills

Proficient at providing outstanding customer service on behalf of commercial banks and lending organizations.

Ability to seek out and convert new prospects, structure and negotiate financial transactions.

Ten years of business portfolio management of business accounts.

Excellent negotiation and rapport building skills.

Proficient in Word Perfect, Microsoft Word, Excel, Access and Power Point

Exceptional team player with excellent communication, interpersonal, decision making, and organizational skills; Creative problem solver with effective customer relation skills.

Excellent conflict resolution skills.

Excellent sales manager and team leader.

Ability to adapt quickly to new procedures and technology.

Contact this candidate