Post Job Free

Resume

Sign in

Customer Service Representative Specialist

Location:
Oklahoma City, OK
Posted:
December 26, 2022

Contact this candidate

Resume:

Shuntay Edwards-Brisco

Oklahoma City, OK *****

adt9m7@r.postjobfree.com

+1-405-***-****

Enthusiastic career and goal oriented professional dedicated to continuous process of improvement in the face of a rapidly evolving and changing markets. Extremely results oriented and proactive in addressing and resolving problems.

Authorized to work in the US for any employer

Work Experience

Advance Client Negotiator/ Special Payment Team

National Litigation Law Group, PLLC - Oklahoma City, OK August 2017 to Present

1. Initiate credit vendor, negotiating on behalf of client for reduction of cost and payment according to best settlement agreement.

2. Negotiate with creditors in order to obtain the lowest possible settlement on behalf of the client. 3. Communicate with MLS coordinator to update MLS to correspond to current active/pending status. 4. Work closely with upper management in the development of procedures that lead to significant savings and eliminate non-value add activities.

5. Ensure proper communication with other departments to make sure all documents are process accurately and within deadline.

6. Receive and scrutinize incoming export documents. Supplemental Instructor

OKLAHOMA CITY COMMUNITY COLLEGE - Oklahoma City, OK January 2015 to May 2015

• Oversee the daily performance of computer systems.

• Answer user inquiries regarding computer software or hardware operation to resolve problems.

• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation specifications.

Warehouse Associate

MIDWEST HOSE AND SPECIALTY - Oklahoma City, OK

June 2014 to September 2014

• Receive and count stock items, and record data manually or using computer.

• Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.

• Verify inventory computations by comparing them to physical counts of stock and investigate discrepancies or adjust errors.

• Provide assistance or direction to other stockroom, warehouse, or storage yard workers.

• Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.

Assistant Store Manager

CITI TRENDS INC - Oklahoma City, OK

July 2012 to April 2013

• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

• Direct and supervise employees engaged in sales, inventory taking, reconciling cash receipts, or in performing services for customers.

• Inventory stock and reorder when inventory drops to specified level.

• Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

• Assign employees to specific duties.

• Plan and prepare work schedules and keep records of employee's work schedules and time card.

• Examine merchandise to ensure that it is correctly priced and displayed and that it function as advertised.

• Instruct staff on how to handle difficult and complicated sales.

• Monitor sales activities to ensure that customers receive satisfactory service and quality goods. Backroom Inventory Manger

BORDERS INC - Flowood, MS

July 2007 to July 2009

• Receive and count stock items, and record data manually or using computer.

• Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.

• Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.

• Inventory stock and reorder when inventory drops to specified level.

• Recommend disposal of excess, defective, or obsolete stock.

• Keep records on the use and/ or damage of stock or stock handling equipment.

• Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment.

• Compile, review, and maintain data from contracts, purchase orders, requisitions, and other documents in order to assess supply needs.

Education

High school diploma or GED

Skills

• Store Management Experience

• Inventory Control

• Supervising Experience

• Merchandising

• Negotiation

• Microsoft Office

• Quality Assurance

• Microsoft Powerpoint

• Cash Handling

• Assistant Manager Experience

• Team Management

• Salesforce

• Sales Management

• Conflict Management

• LAN

• Remote access software

• Google Docs

• Communication skills

• Typing

• 4G/LTE

• Customer service

• 5G

• Food service

Additional Information

SKILLS & ABILITIES

• Proficient in Microsoft Word, Excel, PowerPoint

• Inventory Management and Control

• Customer Service

• Consistently meet goals



Contact this candidate