Safety Specialist,Customer Service, Travel Industry
Resume:
• Willingness to travel and demonstrates flexibility to work during irregular hours
• Holds a friendly and service-oriented attitude to providing the highest possible levels of services in person and over the phone
• Ability to foster professional working relationships with management, crew members, and passengers and secure smooth processes, utilizing strong interpersonal and communication skills
• Sustains professional competency by attending continuing education as necessary to keep pace with the fast pace of technological changes
• Agility to calm anxiety-stricken passengers during in-flight emergency scenarios and minimize discomfort
JOHN MICHAEL PERRY
Front Royal, VA 22630
*****.**.*****@*****.***
PROFESSIONAL ATTRIBUTES
A diligent, safety-conscious, and conscientious professional with over 32+ years of experience monitoring various aspects of international and domestic flights as well as health programs. Demonstrates an unwavering commitment to protecting sensitive zones by maintaining vigilance, enforcing safety/security measures, and instructing the use of emergency equipment. Adept at implementing an above-and-beyond approach to meet passenger needs, create a positive travel experience, and strive for perfection in creating a professional workplace, paired with a knack for paying strict attention to detail and taking pride in accomplishing each task to the best. A dedicated professional with proven critical, analytical, and leadership skills seeking the next career step with an organization that rewards hard work, talent, and a proven record of success. WORK EXPERIENCE
EDUCATION & TRAINING
Amazon WHSS/Workplace Health Safety Specialist Newark – New Jersey, NY Jun 2019 – Present
• Examine and audit warehouse equipment while inspecting specified areas to verify the presence of fire prevention equipment, safety equipment, and first-aid supplies to maintain compliance organization
• Participate in various training such as Warehouse Truck Trained (Reymond Truck Equipment) Warehouse Inventory Packing & Picking for Shipment, 5S Methodology Trained Warehouse TDR Risk Safety Warehouse Truck and Yard Safety, and Warehouse DOT Hazardous Waste Shipper
(EHS) Warehouse DOT Hazardous Materials (Non-EHS)
• Coordinate and collaborate with the team members and Human Resources, Coordinators to maintain the warehouse OSHA standards, Federal and State Regulatory Requirements while training new employees in accordance with the safety rules and regulations of the company
• Build a portfolio of 5S Methodology and Lean Six Sigma projects and note the behavior of PIT to ensure AA's travel safety to prevent incidents of damage to the facility
• Observe PPE, consistent program of stretching, and proper conditioning to reduce injuries and incidents, along with being accredited as a Hazmat Spill and Safety Yard Certified Academia
Lynnhaven Junior High School -
Virginia Beach, VA
Jun 1982
Academia
Kings Grant Elementary -
Virginia Beach, VA
Jun 1981
Associate of Film and Television
NYU Tish School of the Arts/Film
and Television – New York, NY,
United States
Essentials of Television
Fundamentals of Film Marketing
and Distribution the Production
Process the Production Business
Apr 2022
United Airlines International Flight Attendant
United airlines – JFK International airport – New Jersey, US Nov 1995 – Apr 2018 Tower Airlines – JFK International airport – New Jersey, US Dec 1991 – Nov1995 Eastern Airlines – LaGuardia International Airport – Flushing, US Dec 1989 – Nov 1991
• Performed and participated in various day-to-day flight operations, including pre-flight briefings to discuss flight details, weather, and service plans
• Instructed and educated passengers on safety and emergency procedures while anticipating their needs and answering and resolving their complaints
• Exhibited safety procedures and equipment to meet regulatory approach within the FAA, DOT, TSA, and Federal Standards
• Participated in various customer service, conflict resolution techniques, and safety procedures to be educated about the ongoing requirements and procedure
• Assisted the passengers by guiding them on the proper use of seat blats, oxygen masks, as well as flotation devices for the emergency times
• Managed safety security compliance on US Military War Chartered Flights and performed Cultural Diversity Travels to Chartered Destinations such as India, Saudi Arabia
•
CERTIFICATIONS
Certification OSHA Standards -
Hazardous Waste & Shipping
Amazon OSHA Hazardous Waste
– Newark, NJ
Feb 2021
Amazon 5S Methodology Lean
Certification
Environmental 5S, And Lean
Manufacturing – Newark, NJ
Feb 2021
AED CPR Certification
Available upon request
ACCOMPLISHMENTS
• Rewarded as an Employee of the Year for excellent performance and team management in the last 10 years
• Improved overall 100% service quality by training and coaching new flight attendants
• Updated the communication process and incident reporting to boost productive outcomes by 90% TECHNICAL SKILLS
• Microsoft Word, Excel, PowerPoint
• Apollo
• Sabre
• System One
• IOS
• Java Script
• Adobe
• Flashpoint
CORE COMPETENCIES
• Detailed Oriented
• Critical Thinking
• Leadership
• Information Management
• Organizational Awareness
• Planning, Evaluating, and Researching
• Leadership & Management
• Staff Training
• Customer Service-Oriented
• Problem Resolution
• Continuous Improvement
• Organization and Prioritization
• Analytical Reasoning
REFERENCES
Airline:
United Airlines Flight Attendant - Monica Jennings 646-***-****
United Airlines Flight Attendant - Neomi Perez
Safety Specialist:
Amazon Safety Professional - Sandra Osunde
Personal Friend:
Valarie David
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