Underwriter
Resume:
WHITNEY HARRIS
Trainer Client Specialist
**+ years of success increasing revenue, inspiring team and boosting performance and business development leadership
PROFILE SUMMARY
Highly motivated, customer centric professional with comprehensive experience delivering essential training to new hires and current employees. Demonstrated success at utilizing a variety of training methodologies, techniques, concepts, learning tools and practices that maximized learning effectiveness. Proactively drove and supported change and continuous improvement, partnering with sales training team to consistently maintain and exceed goal alignment. Possess strong interpersonal communication skills, managed multiple projects with tight deadlines, have excellent work ethic and give attention to detail.
WORK EXPERIENCE
State Farm, Atlanta, Georgia June 2022-Present
Underwriter (General Contractors and Workers Compensation)
Consult, communicate, and advise Agents and policyholders on the company and industry policies in their assigned area regarding loss mitigation, loss control, and marketing opportunities.
Review and evaluate new applications, perform risk assessment, and maintain all insurance documents, including certificates, endorsements, and invoices.
Approve or deny applications. Conduct independent investigations of applicants.
Calculate premiums, refunds, commissions, adjustments, and new reserve requirements, using insurance rate standards.
Bank of America, Atlanta, Georgia August 2021-June 2022
Fraud Analyst
Excelled in a professional, fast-paced environment that required accuracy, multi-
tasking, and clearly communicating resolutions in an efficient manner
Met clients in the moments that matter to fully understand their needs
Understood how clients engage with us via technology (online and mobile),
financial center and contact center and ensure they’re aware of company offerings.
Navigated multiple computer applications while interacting with the client.
AllState, Atlanta, Georgia March 2020-August 2021
Claims Adjuster
•Built and maintained excellent relationships with internal and external customers, addressed and resolved all complaints and discrepancies, hence, increasing customer satisfaction and retention rate by 25% within 3 months.
•Conducted audits of paid, pended and rejected provider claims in accordance with established procedures and assigned schedules, provided recommendations that improved process, maximized revenue growth and enhanced team performance.
•Interacted extensively with various parties involved in the claim process, and consistently provided prompt contact to insured within a 24-hour period of the initial report.
•Investigated, evaluated, and negotiated multiple moderate to complex claims issues, analyzed first- and third-party claims to determine extent
Call Center Supervisor November 2014-January 2020
Supervised and inspected the daily operations of the call center, acting as the office subject matter expert sustaining up-to-date knowledge of all policies and procedures.
Maintained and expanded existing client relationship, and aggressively drove client prospecting efforts that generated new relationships.
Worked closely with a team of 15 subordinates, implemented goals and targets that enhanced high work efficiency and productivity and exceeded sales targets within a short timeline.
Coordinated staff recruitments and consistently monitored staff performance and identified training needs to minimize errors and track operative performance.
Client Specialist May 2013-January 2014
Strategically identified opportunities that maximized sales and achieved financial goals.
Responded and screened calls, consistently maintaining detailed reporting of all client interaction for easy follow up.
Analyzed data, resolved problems and completed all projects within designated deadlines.
PRIOR EXPERIENCE
Vehicle Registration Administrator September 2012-May 2013
Manheim, Atlanta, Georgia
Onsite Promotions Coordinator September 2011-September 2012
CBS Radio, Atlanta, Georgia
Customer Service Manager July 2007-December 2011
Wal-Mart, Jacksonville, Alabama
PERSONAL CONTACT
AREAS OF EXPERTISE
Employee Training & Development
Leadership, Coaching & Counseling
Business Development Improvement
Account Management
Sales Management & Revenue Growth
Data Entry/Documentation
Budget Management & Forecasting
Performance Reviews
Mediation & Problem Solving
Talent Acquisition & Recruiting
Persuasive & Effective Communicator
CORE COMPETENCIES
Promote a culture that reflects the organization’s values, encourage good performance, and reward productivity
Commended as a change catalyst with robust leadership style that positively and creatively influence department change and champion critical change initiatives
Employment and compliance to regulatory concerns and reporting
Excellent verbal and written communication skills
adt9lw@r.postjobfree.com
Atlanta, Georgia 31150
EDUCATION
STRAYER UNIVERSITY
March 2019
Masters of Science in Management, Project Management
JACKSONVILLE STATE UNIVERSITY
December 2011
Bachelor of Arts, Communication
Minor: English
LICENSE
Licensed Insurance Adjuster For All Required States January 2019
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