Customer Service Operator

GG Gil Garza

Pearland, TX ***** 281-***-**** **********@*****.***

Online Digital Resume

PROFESSIONAL

SUMMARY

Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 28 years of experience. Highly effective and comfortable working with people at all levels in organization. Enthusiastic business leader with dynamic experience planning, leading and improving activities to support successful business operations. Strategic in developing policies, managing staff and developing new revenue streams. Focused on motivating staff and working with diverse personality types to drive improvements.

ACCOMPLISHMENTS While working for Apeco Photocopy Machines in San Francisco, Ca., got a letter of recommendation for being the only in the whole company that sold over one million sheets of photocopy paper reams.

Worked for fifteen years for Gordon's Jewelers, while being hired, I was required to take a test. I was told by Mr. Hampton, the head of credit and collections, that I was the only one, that had ever aced the test in all the years he had been with the company. I was also credit and collections manager for Gordon Jewelers over 29 of their Houston stores.

SKILLS Accounts Payable and Accounts

Receivable

Payroll Preparation

Corporate Tax Filings

Systems Organization

WORK HISTORY OWNER/OPERATOR 09/1982 to 04/2016

Tri County Repossession Services, Inc. 4101 Allen Road Managed day-to-day business operations.

Consulted with customers to assess needs and propose optimal solutions. Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.

Was on hands operator, repossessed many vehicles for finance companies for 28 years.

OWNER/OPERATOR 03/1976 to 07/1982

Associated Collectors Of Texas San Benito, TX

Managed day-to-day business operations.

Consulted with customers to assess needs and propose optimal solutions. Trained and motivated employees to perform daily business functions. Enhanced operational efficiency and productivity by managing budgets, accounts and costs.

Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization. Reconciled daily sales, returns and financial reports in QuickBooks. Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.

Maintained up-to-date administrative records to monitor operational conditions.

Developed key operational initiatives to drive and maintain substantial business growth.

Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations. Founded and managed Reppossession business, growing revenue to

$175,000.in first year.

OWNER/OPERATOR 09/1978 to 01/1980

Garza Bonding Company San Benito, TX

Managed day-to-day business operations.

Consulted with customers to assess needs and propose optimal solutions. Trained and motivated employees to perform daily business functions. Enhanced operational efficiency and productivity by managing budgets, accounts and costs.

Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization. Reconciled daily sales, returns and financial reports in QuickBooks. Maintained up-to-date administrative records to monitor operational conditions.

Developed key operational initiatives to drive and maintain substantial business growth.

Founded and managed [Type] business, growing revenue to $[Amount] in first year.

Generated revenues yearly and effectively capitalized on industry growth. OWNER/OPERATOR 08/1978 to 01/1980

The Car Company San Benito, TX

Managed day-to-day business operations.

Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.

Optimized team hiring, training and performance.

Maintained up-to-date administrative records to monitor operational conditions.

Developed key operational initiatives to drive and maintain substantial business growth.

Generated revenues yearly and effectively capitalized on industry growth. EDUCATION Associate of Science Law (Pre-Law)

Houston Community College, Houston, TX

Went from Spring of 1978 to Spring of 1982

Total of 45 hours completed.

Made Dean's List Spring 1979

Attended:

Dallas Community College

I have 12 hours completed there.

Attended:

South Texas College

Edinburg, Texas

I have 6 or 9 hours, can't remember

SPANISH AND

ENGLISH, READ

AND WRITE

I took Spanish in College to learn how to read and write correctly. I am a little stale, since I have not used it, since I was a paralegal with my Father's Law Office.

I have been speaking English, since early childhood, by Father was an English major and insisted that we learn English first, since it was paramount to earning a good salary. I have also taken all the English and Literature classes required for any degree in College.

LANGUAGES Spanish

Full Professional

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