CECILE ROBINSON BODDEN

Professional Summary

Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Seasoned Sales Consultant bringing years of success spearheading substantial Chemical industry growth. Skilful in collaborate driving marketing trends and sales successes with strategic and innovative plans. Natural people person with skills in capitalizing on customer preferences and marketing trends.

Work History

Meridian Senor Living lining

21865 Ponderosa Dr, Boca Raton

Fl.33428

Present

Paperchem Manufacturing Ltd - Sales and Marketing Manager Kingston JAMAICA, Jamaica WI

04/2011 - 03/2020

• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations

• Helped sales and marketing team members continuously improve product knowledge, skill set and career-building potential by motivating strong revenue numbers and continued promotional success

• Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation

• Cultivated and maintained strategic alliances with key partners and vendors

• Analyse sales and marketing data for improved strategies adt9k1@r.postjobfree.com

1-754-***-****

Fort Lauderdale, FL 33319

Skills

• Brand-building strategies

• Industrial sales techniques

• Rapport and relationship building

• Contract negotiations

• Territory Management

• Sales Reporting

Education

Norman Manley High School

Kingston Jamaica

High School Diploma

Dale Carnegie & Associates, Inc.

Saint Charles, MO

Selling Skills And Sales Operations

Collage of Arts Science And

Technology

Jamaica WI

REAL Estate Salesman Course

• Continuing education in Real

Estate Studies

National Council On Technical

Vocational Education

Jamaica WI.

Office Software Application

• Continuing education in Software

Applications

04/2012

Synergy Communications

Minott Equipment And Chemical Ltd - Sales Consultant Kingston Jamaica, Jamaica WI

06/2000 - 02/2011

• Implemented marketing strategies and techniques, increasing revenue and customer satisfaction

• Adapted sales techniques to specific clients and promoted products based on individualized client needs

• Set up appointments with potential and current customers to promote new products and services

• Performed cold-calling and follow-ups with leads to secure new revenue

• Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities

Sherilhome Chemical Ltd - Sales Representative

Kingston Jamaica, Jamaica WL.

07/1996 - 08/2000

• Devised and implemented product strategies for filling market gaps and driving consistent sales

• Forged and nurtured relationships with customers to cultivate loyalty, boosting customer satisfaction

• Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects

• Networked at events and by phone to expand business profits and revenues

• Performed cold-calling and follow-ups with leads to secure new revenue

Swift Chemical Sales Consultant

Kingston Jamaica, Jamaica WI

03/1986 - 06/1991

• Used consultative sales approach to understand customer needs and recommend relevant offerings

• Boosted sales by conferring with customers to evaluate Product or Service requirements and recommend best-fit company offerings

• Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings

• Referred customers to various services by evaluating needs and providing recommendations

Xerox Corporation - Maintenance Technician

Kingston Jamaica, Jamaica WI

09/1993 - 09/1994

• Reviewed technical documentation to complete equipment maintenance and repair

• Managed available parts, tools and materials inventory to maintain prompt response capability

• Troubleshot and diagnosed problems with systems and equipment Kingston Jamaica

Brand Marketing

• Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors

.

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