KAREN WILLS

S A L E S A D M I N I S T R A T O R

E X P E R I E N C E

D r i v e n a n d a m b i t i o u s c o n t r i b u t o r l o o k i n g t o b r i n g m y v a r i e t y o f p r o f e s s i o n a l e x p e r i e n c e, k e e n e y e f o r p r o c e s s i m p r o v e m e n t, a n d z e s t f o r l i f e t o a c o l l a b o r a t i v e a n d c h a l l e n g i n g e n v i r o n m e n t . E L K H A R T, I N 4 6 5 1 4

5 7 4 - 3 4 3 - 3 1 9 4

M A G G I E M A Y 6 4 0 7 @ G M A I L . C O M

S A L E S A D M I N I S T R A T O R D E A L E R S U P P O R T S P E C I A L I S T

American Cargo Group May 2021-Present

In my time at ACG, I've been promoted twice from my original title of Dealer Support Specialist. I promoted to a Shipping Manager and then to the Sales Administrator role I hold now. I improved the dispatch process resulting in a 40% increase to the finished goods delivery.

Trained new employees upon hire

Streamlined the finished goods tracking process utilizing Excel spreadsheets to ensure quicker turnaround and accountability for all territory sales managers.

Provided top tier customer service.

C L A I M S M A N A G E R

Wav Express Nov 2020-April 2021

Research any claim imitated by customers and mitigate loss. Walk drivers through emergency repairs and needs

Provide customer service to ensure driver retention Create invoices where necessary to charge back losses to corresponding companies when possible.

Ensure the sale of salvage units.

Determine when a unit must be totaled.

O F F I C E M A N A G E R

Mike's Fencing April 2020-Nov 2020

Customer Service

Sales

QuickBooks

Accounts Receivables/ Accounts Payables

Human Resources: writing job descriptions, posting open positions, developing policies and procedures and creating an employee handbook

Q U A L I T Y C O N T R O L

IMKO/ American Elkhart - Elkhart, IN Oct 2019- March 2020 Performed quality control of tension cords using a durometer. Documented all results in Excel.

Prepared materials and packaging for shipping.

E D U C A T I O N

H I G H S C H O O L D I P L O M A

A C T I V I T Y D I R E C T O R

C E R T I F I C A T I O N

S E V E R A L C O U R S E S -

D E G R E E N O T

C O M P L E T E D

Fairview High School

Owens Technical College

Southwestern Michigan College

S K I L L S

Process Improvement

Microsoft Office Suite

QuickBooks/Paylocity

Accounts Payable

Accounts Receivable

Customer Service

Marketing

Property Management

Quality Control

Purchasing

Payroll

Fair Housing Regulations

Human Resources

People Management

Resource Management

Financial Reporting

Sales Influence and Negotiation

KAREN WILLS

S A L E S A D M I N I S T R A T O R

C O M M U N I T Y M A N A G E R

UMH Properties 2013 to August 2019

Accounts payable and Receivable

Purchasing of all equipment and homes utilizing Best Buy procedures Developed great customer service skills to improve community while enhancing quality of life for those we served, all while increasing profit

Negotiated homes prices and vendor services as needed to ensure stewardship of company resources

Human Resources Skills: recruit and maintain staffing as needed, often for multiple locations, counsel staff when necessary, track employee hours worked, including vacation and sick time, entering bi-weekly into Paylocity system

Taught managers to develop their community and resident relations through consistent approach to daily challenges using measurable goals

Evaluate rental homes, owned homes, property infrastructure to provide suggestions and implement changes to upgrade communities to proper standards. Increased sales and rentals; Profit of $1,055175 for 2018 (six communities) Increased year to date profit from 2017 to 2018 by $974,289 (six properties) Creation of reports for tracking community progress to Corporate Create and implement sales and marketing strategies for demographic within each property. Taught managers to maintain and increase occupancy through rentals and sales of new and pre- owned homes.

Monitor leasing and community standards compliance. Taught managers how to evaluate potential home buyers and renters. Increased personal sales annually

Evaluate communities for Capital Expenditure and help managers prioritize need versus desire Achieved occupancy of 96% of 236-lot community at Highland, and 87% at Broadmore, a 323 site community

Maintain NOI% budget to under 36% as manager for these two communities IMHA Fair Housing Certification

E X E C U T I V E D I R E C T O R

Michiana Benevolent Society 2004-2013

Began a Fund Development Program to honor donors and to instill greater giving Created a home-like, ADA Compliant atmosphere for a 31 unit senior apartment complex with centralized dining and senior services

Assessed the abilities and needs of the in-coming tenant to ensure capability for independent living, following HUD guidelines

Earned the title of #1 Retirement Community in Marshall County for two years in a row Formed approved lease options, facility tenant rules, guidelines, etc. Worked with area Council on Aging and Adult Protective Services to ensure the needs of each tenant were met, prolonging the ability to live independently through the utilization of area services Established a working relationship with the town of Bremen and its constituents Developed a working relationship with our founding churches and 17 Board Members Formulated a fund-developing plan for an effective annual campaign Roofed and Remodeled Facility through contracted and in house services Fashioned policies and procedures for both tenants and staff Developed job descriptions, established benefits, created appropriate analysis for accountability Marketed facility utilizing all media coverage, increased occupancy from 68% to 100%

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