Viola Smith

Orlando, FL

Summary:

•Pharmacy Technician.

•Reconciliation and Billing Specialist and Licensed Medicare Sales Agent

•Inbound/outbound Medicare sales

•Explain different Medicare plans in the customers area and answer any premium questions

•Internal investigations, Safety reports, incident reports, police investigation reports

•Explain the coverages of the policy’s

•Refill prescriptions

•Called patients insurance companies to verify active coverage, also to check to see if any Prior Authorizations are on file, and to find out if a medication is covered under patient’s insurance.

•Handle payments of premiums.

Skills:

•Medical Billing/Medicare/Medicaid

•Data Entry

•Pharmacy

•Customer Service

•Inventory

•Typing

•Outlook

•Cash Handling

•Call Center

•Cold Calling

•Solar

•Compounding

•Pharmacy Technician

•Microsoft Office

•Microsoft Word

•Time Management

•Service Technician

•Software Troubleshooting

•Surveillance

•Help Desk

•Live chat

•Computer networking

•Customer support

•Desktop support

Professional Experience:

Wipro Health Plan Services - Orlando, FL Sep 2021 to Oct 2022

Reconciliation Specialist and Licensed Medicare Sales Agent (Permanent)

•HR Experience in 834 Files and finding discrepancies in patience’s plans

•Making changes in premium, benefits start and end dates, and demographics

•Comparing data between different programs to make sure the data match each other

•Inbound/outbound Medicare sales

•Explain different Medicare plans in the customers area

•Answer any premium questions

•Explain the coverages of the policy’s

Titan Facility - Orlando, FL April 2021 to Oct 2021

Customer Service Representative (Contract)

•Receive inbound calls

•Place outbound calls to pharmacies to find if Covid vaccines are available

•Handle customers concern

•Provide members with addresses and phone numbers for Covid locations

Supervisors of Elections - Orlando, FL Mar 2020 to Mar 2020

Field Service Technician (Contract)

•Trained to trouble shoot voting equipment such as the DS200 ballot counter, Express voting machines, and windows tablets.

•Loaded Voting Software on the new windows tablets, Reprogramed the DS200 and ran updates to for this current voting election for March 17,2020.

Walmart - Sanford, FL Dec 2019 to Feb 2020

Asset Protection Associate (Permanent)

•Conduct surveillance threw out the store ensuring the property of Walmart is not being removed from the store without purchase.

•Inbound and outbound phone calls being taken or made threw out the day handling customers concerns or complaints.

•Internal investigations, Safety reports, incident reports, police investigation reports

•Make work schedules for her work associates in different departments

•Build inspections daily, weekly, monthly

•Helping with the business sales

Walgreens - Orlando, FL Jan 2019 to Nov 2019

Pharmacy Technician (Contract)

•Refill prescriptions

•Data entry updated patient info

•Inbound calls / outbound calls to insurance companies

Florida Blue (Blue Cross and Blue Shield of Florida) - Lake Mary, FL Aug 2018 to Nov 2019

Enrollment Specialist (Contract)

•Licensed Health Insurance Agent (Florida, Connecticut, Alaska, Washington, South Carolina)

•Inbound/Outbound Calls

•Payments and billing updates

•Explained the different plans available in the patient area

•Data Entry

ADCS Clinics, LLC - Maitland, FL Nov 2017 to July 2018

Appointment Scheduler (Permanent)

•Scheduled dermatology appointments

•Data entry

•Inbound/ outbound calls to patients to schedule appts

CVS Specialty Pharmacy - Orlando, FL Nov 2015 to Oct 2017

Benefits Investigation Specialist (Permanent)

•Called patients insurance companies to verify active coverage, also to check to see if any Prior Authorizations are on file, and to find out if a medication is covered under patient’s insurance.

•Inbound and outbound calling

WellCare (PDP) - Orlando, FL Oct 2010 to Mar 2013

Customer Service Representative (Permanent)

•Received inbound calls from member regarding their Medication.

•Able to verify whether a medication will be covered under their current plan.

•Handle payments of premiums.

Ikea Furniture - Orlando, FL Jan 2012 to Feb 2013

Temporary Worker (Permanent)

•Scheduled 2:00 am to 10:30 am Monday through Friday.

•Helped with the Remodelling of the Ikea Orlando store.

•Operate electric pallet jacket, a forklift, and build furniture.

Self Employed - Orlando, FL Feb 2006 to Feb 2020

Technical Support

•Trouble shoot computers software windows or mac

•Repair - cell phones, tablets, etc

•Have experience doing this over the years self-trained

•Side job on call

Education:

•High School Diploma

•Olympia High School

•2009

•Bachelor's degree

Certifications and Licenses:

•CPR/First Aid May 2017 to May 2019 Flagger May 2017 to May 2021

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