Customer Service Delivery

Nickcole Northcraft

*** * **** ****** **** CA, **240 * Phone: 209-***-****

Starbucks, Store Manager, January 2021-Present

Three week schedule forecast and launch. Monitoring our everyday numbers to ensure we are a profitable business through CSOD & daily sales.

Hiring and developing shift supervisors to oversee our everyday operations. Hiring talented baristas to work on our Manstrena bars. Maintained top 3 in district with OTW & Customer connections. Staying on top of all new launch and merchandising ensuring we have product Coaching and staff development

Product and quality control

Schedule and labor control

Purchasing and inventory control

Catering/ Customer service Delivery

Adjust payroll

Surf Safe certified

Buffalo Wild Wings, Service Manager January 2020-January 2021 Bobby fiscus 717-***-****

Daily inventory counts with daily variance review

Hiring process for servers & bartenders

Alcohol inventory and ordering

Schedule managing for Bartenders and servers

Serve safe certified 2024 Alcohol serve safe 2024

Jack In The box Area General Manager February 2016- January 2020 733 W Charter way Stockton CA 95206 & 4989 S. CA 99, Stockton CA 95215 AreaCoach:Ocea Fontenot 209-***-****

Responsibilities:

Working throughout the Stockton district directing and guiding fellow General Managers on how to build sales, develop, as well as train new team members and meet labor goal requirements Personally working hands on with General Managers teaching them how fill out and send in mandatory daily and weekly paperwork

Doing weekly food safety audit in both Stockton locations Oversees both Stockton locations on maintenance updates Training and building new team members and management for both locations to build sales and profitability

Responsible for handling guest complaints at both locations and ensuring each guest is ultimately getting great food and getting friendly warm hospitality service in both locations leaving satisfied

Monitor food cost and control food cost with weekly action plans for both locations Taco Bell General Manager - 2012-2016

6005 Preston Ave, Livermore, Ca

Area Coach: Sal Guzman 408-***-****

Responsibilities:

Staffed 25+ employees

Coaching and staff development

Hold Area Mandated meetings

OSAT

High Volume Fast paced fast food

Managed and fixed minor repairs

Vector Sells Rep 2011-2013

Stockton, CA

Responsibilities:

Did my own scheduling

Booked my own appointments

Highest sales clerk 3 months in a row 2011

Education

DeAnza college — Criminal Justice, 2014 Correctional science AA degree Delta college — Criminal Justice, 2011-2013 N/A

Delta College 2020-2021 Crime scene investigation AA degree Additional Experience

Eight years of restaurant experience for high volume, fast, casual, and full service restaurant. Experienced in hiring, terminating, training, inventory counts, and food orders. Reputation for Excellence, integrity, and leadership. Has been in a District Manager controlling two locations recently stepping down for a better opportunity with another franchise. Have high sales experience and worked hands on with advertising companies.

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