Receptionist/ CSR- Data Entry
Resume:
SARAH JUDIE
************@*****.***
PROFESSIONAL SUMMARY
Experienced Medical Assistant/ PBX Operator/ & Med Tech, administrative skills, Scanning, G2, Centricity, & other applications. Able to provide assistance to physicians and support all tasks within a Clinical and Clerical setting. As an Experienced & Enthusiastic Medical Assistant, & Medical Receptionist, driven to deliver Top-Notch Patient Care, with Organizational Skills applied to my work area to promote efficiency and attention to detail, with advanced interpersonal skills and a professional demeanor, I have over 20 years' experience providing Superior phone reception services and 5 years Medical Assistant Experience, I am attentive while facilitating successful communication in every challenging setting with experience in multi tasking and active listening, and empathy, problem- solving with integrity and resolution, communication with positive outcomes. WORK HISTORY
PBX Switchboard Operator/
Medical Receptionist/Med Tech
Texas Oncology – Frisco/Plano/Mesquite, Texas
07/2018 to Present
● Answer and Direct incoming calls to various departments and Medical Staff as requested in a timely and efficient manner,
● Daily page duties to Physicians and Medical staff as required.
● Perform various clerical duties, mail pick up sorting & distribution.
● Search relevant directories to locate other provider contacts.
● Attend safety training meetings to learn procedures for handling medical and fire emergency calls appropriately.
● Respond to customer inquiries with patience, empathy and positivity to establish an excellent first impression.
● Perform data entry, create triage tickets in navigating care.
● Experienced in Greeting Patients upon appointment arrival & Patient Check In, experienced in processing patient co-pays, also processed, entered and managed patient information into The EMR, I Know-Med/ G-2, Centricity Database. experience in processing physician surgery charges for the Breast Specialist Dept. perform daily document Scanning duties, sorting & distribution of daily faxes, experience performing and noting daily courtesy patient reminder calls. Medical Claims Adjuster
UHG Healthcare – Richardson, Texas
10/2015 till 07/2017
● Managed large volumes of medical claims on a daily basis.
● Used administrative guidelines as a resource or to answer questions when processing medical claims.
● Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
● Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Unit Secretary/ NRCMA
Baylor Scott & White Health – Garland/Plano, Texas 03/2004 till 01/2015
● Completed skilled administrative work to support all office staff and operational requirements.
● Transcribed doctors' medication orders, lab test requests and assembly and disassembly of patients charts.
● Monitored inventory levels and advised management of need for replenishment. PBX Hospital Operator/ Medical Receptionist.
● Hospital EMR Triage Paging Announcements as required.
● Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing, printed patient labels for identification. As a Certified Medical Assistant at Baylor Garland & Plano float I honed my skills as NRCMA
● Explained treatment procedures to patients, took Vitals, patients history and medical list.
● Administered Hep b & c injections also, performed (PPD) skin test.
● Prepared patients for examinations,
● Assisted physicians during exams.
● Reordered and restocked exam rooms with medical supplies.
● Cleaned and sanitized patient exam rooms after each patient. Sales Associate
Bank Of America – Addisson, Texas
09/2008 till 10/2010
● Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
● Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
● Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
EDUCATION:
High School Diploma:
Garland High School - Garland, Texas 05/1981
Technical Diploma- NRCMA: NAHP
Remington College -Dallas, Texas 2/2011
ACCOMPLISHMENTS:
● Exceeded Company's Customer Satisfaction and Revenue-
● Goals by providing daily proactive and effective customer service, with Personable & Excellent Professional Patient care.
● Resolved customers' complaints while identifying problems taking appropriate action and initiative, increasing client retention ratio and Patient Satisfaction.
● Experienced NRCMA (Certified)
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