Service Representative Customer
Resume:
Gina Aguilar
Chicago il, **634
Objective:
Confident and energetic customer service representative passionate about serving customers. Thrives in a challenging and fast-paced environment. Able to interact freely with customers and resolve issues quickly. Now looking for a rewarding position where I can serve customers and increase customer retention.
Career profile
•Extensive experience in healthcare sector ranging from clinical care to administrative responsibilities.
•Self-motivated, efficient, resourceful and reliable under pressure.
•Excellent communication and interpersonal skills.
•Detail oriented and resourceful in the completion of tasks with ability to multitask efficiently.
•Demonstrate ability to function efficiently as a team player as well as working independently to achieve objectives.
•Possess strong problem resolution skills. Ability to work independently and exercise initiatives.
•Dedicate individual achieving a reputation for consistently going beyond what is required.
•Knowledge of clerical and office procedures and systems such as word processing, spreadsheet software, managing files and records, designing forms, and managing inventory.
•Ability to communicate information and ideas in speaking so others will understand.
•Ability to listen to and understand information and ideas presented through spoken words and sentences.
•Ability to supervise.
Professional experiences:
University of Illinois Health and Science System
Health Information Management Technician 08/21-Present
•Reviews, updates, verifies, and analyzes health information within an electronic system and or EPIC.
•Requests, receives, and processes health information within an electronic system; validates and processes release of health information requests.
•Performs queries within an electronic system for quality assurance and/or compliance purposes; collaborates with healthcare providers and/or departments regarding required action.
•Troubleshoots and audits electronic systems; assists in performing health information integrations within an electronic system.
•Provides technical support to patients and/or departments regarding health information within an electronic system.
•Gathers and/or generates data for reporting purposes.
•Collaborates with and/or serves as a liaison between patients, health care providers, health care facilities, departments and/or external entities regarding health information
•Performs related duties as assigned.
University of Illinois Health and Science System
Customer Service Representative ll - 8 West Stem Cell/Bone Marrow Transplant 10/15-10/20
•Resolves customer service complaints referred to them by lower-level staff and communicates with clients by providing assistance on out-of-the-ordinary matters or with complex situations.
•Prepares reports on activities of assigned personnel and attitudes of campus clients; recommends departmental improvements to promote client participation.
•Organizes quality customer satisfaction programs.
•Serves as the primary contact point for customers in various situations.
•Serves as the liaison between the unit, internal staff, external units, and outside agencies.
•Composes and distributes routine correspondence and/or documents.
•Answers questions requiring the application of regulations and procedures to specific problems or transactions.
•Reviews documents to determine adequacy or acceptability of information needed.
•Maintains awareness of organizational activities of impact to the unit; coordinates and expedites necessary actions.
•Makes periodic checks of medical, clerical and other equipment on the unit to ensure that they are in proper operating condition. Makes prompt report of necessary repair needs through proper channels.
•Performs other related duties as assigned.
University of Illinois Medical Center
Customer Service Representative ll - 8 East Psychiatry 10/08-10/15
•Resolves customer service complaints and communicates with clients by providing assistance on out-of-the-ordinary matters or with complex situations.
•Prepares reports on activities of assigned personnel and attitudes of campus clients; recommends departmental improvements to promote client participation.
•Organizes quality customer satisfaction programs.
•Composes and distributes routine correspondence and/or documents.
•Serves as the primary contact point for customers in various situations.
•Serves as the liaison between the unit, internal staff, external units, and outside agencies.
•Answers questions requiring the application of regulations and procedures to specific problems or transactions.
•Reviews documents to determine adequacy or acceptability of information needed.
•Maintains awareness of organizational activities of impact to the unit; coordinates and expedites necessary actions.
•Performs other related duties as assigned.
University of Illinois Medical Center
Customer Service Representative l - 7west GI/Liver 06/07-10/08
•Responds to routine inquiries from clients in order to provide or clarify information on departmental services, policies, and procedures.
•Research inquiries and provides point of contact for quality control concerns and related solutions.
•Composes and distributes routine correspondence and/or documents.
•Conducts surveys and gathers data for statistical studies.
•Resolves customer service complaints and refers unresolved customer grievances to designated personnel for further investigation.
•Prepares reports of contacts regarding quality.
•Prepares information for the campus on departmental standards and policies.
•Communicates with and informs campus clients on recent improvements and departmental developments.
•Performs on-site visits to campus clients in order to ascertain and monitor the quality of services provided.
•Greets visitors, determine nature and purpose of visit, direct and/or escort them to destination, provide information regarding organization and employees.
•Reports client feedback to higher personnel.
•Assists higher level personnel in examining and maintaining departmental records and reports.
•Makes periodic checks of medical, clerical and other equipment on the unit to ensure that they are in proper operating condition. Makes prompt report of necessary repair needs through proper channels.
•Receives, verifies, and processes cash sales.
•Performs other related duties as assigned.
University of Illinois Medical Center at Chicago Hospital
Patient Unit Clerk ll -8 West Stem Cell/Bone Marrow Transplant 04/05-06/07
•Responsible for the admission of patients and the filing of patient record chart.
•Schedule appointments, consults and other follow up care for patients.
•Collected store and retrieve patient data.
•Maintain and ordered medical supplies.
•Answers telephone, screens and routes incoming calls to appropriate parties (using the telephone aging system if necessary). Relays information concerning patient, unit, or general information.
•Makes periodic checks of medical, clerical and other equipment on the unit to ensure that they are in proper operating condition. Makes prompt report of necessary repair needs through proper channels.
•Report directly to the ANIII/Director of Patient Care Services. Collaborates with and takes directions from the ANI and charge nurse on duty.
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