Project Manager Service Leader

AARON R. STEEVES

703-***-**** • ***********@*****.***

PROVEN SENIOR DIRECTOR OF OPERATIONS

Vice President of Operations • Director of Operations • General Manager • Regional Manager

Process Improvements • Contract Management • P&L Accountability • Employee Development

Integrated Departments • Drove KPI Improvements • Increased Revenue • Oversaw Projects

Named 2014 Service Leader of the Year • PMI Certified Associate in Project Management

WORK EXPERIENCE

Acom Protective Services, Columbus, GA 2020 - present

Job Coordinator

●Oversaw high-end commercial installations of fire, security, and CCTV surveillance by conducting cost-monitoring and scheduling activities.

●Completed projects using industry proprietary ERM and CRM (Sedona) and maintained knowledge as an advanced user of MS Office including pivot tables and Flex reports.

Office Tools, LLC, Gainesville, VA 2019 - 2020

Self-Employed Consultant and Project Manager

●Provided consultant and project management services to confidential government clients.

●Relocated to Columbus, Georgia to help an ailing relative during the COVID-19 crisis.

Neopost USA Mid-Atlantic and South Districts, McLean, VA 2012 - 2018

Director of Service, Director of Operations, Project Management Office Leader

●Achieved #1 ranked district globally and led 34 direct reports.

●Generated $12M in revenue by overseeing 6,600 service contract customers in a very fast-paced government and high-profile customer environment.

●Named 2014 Service Leader of the Year.

●Trained and developed award-winning Break/Fix Field Service Team.

●Recognized as an advanced user of Salesforce.com, eAutomate, Oracle, and Seibel/ACE.

●Improved mailroom shipping and workflow solutions, parcel lockers, and LobbyGuard reception kiosks using agile/scrum methodology.

●Incorporated ITSM best practices.

●Recognized as PMP and certified internally by Neopost.

●Created, coordinated, and directed a remote software and network solutions implementation team and project management team.

●Hired, trained, and led multiple project managers throughout the district.

●Recognized as project leader with vetted, broad experience with SOWs.

●Promoted several times during tenure, contributing to global leadership in mail solutions, business process management, customer experience management, and parcel locker solutions.

●Prioritized service to the support of sales management priorities.

●Recognized consistently top-ranked for both financial and customer satisfaction performance metrics (KPIs) among service leaders nationally.

●Scored highest in the company for diversity hiring and promoting internal candidates to nontraditional roles and reached high levels of team morale.

Ricoh USA/IKON Office Solutions, Malvern, PA 2008 - 2011

Area Director, Technology Services

●Exceeded annual goal of $48M and recognized as top 5 director in the marketplace.

●Led 209 technical staff including 10 managers in 8 offices and 48,000 machines in the field.

●Oversaw largest client contract with 1,712 units by establishing realistic SLAs.

●Deployed 1,500+ unit STIG for National Geo-Spatial Intelligence Agency.

●Directed service department integration for 4,600 technicians by standardizing performance measurement and technology platforms.

●Directed the Secure Fax support program nationally.

●Spearheaded rollout of firmware security policy for USDOJ.

●Directed DoD on CAC (Controlled Access Card) adaptation.

●Created business case and application for the hire of engineers and project managers with MCSE, MCITP, and CompTIA certifications.

●Developed measurement tool for performance of trainers, adopted nationally.

●Oversaw daily service activities acting as a strong collaborative leader.

●Analyzed and approved corporate service pricing and policy exceptions.

●Ensured the highest customer retention rate nationwide.

●Created and established IT team KPIs and benchmarks.

●Maintained TS cleared team for support of secure sights.

●Utilized PeopleSoft, Oracle, Lotus Notes, and SharePoint.

EDUCATION

Embry-Riddle Aeronautical University, Daytona Beach, FL In Progress

Bachelor of Science, Technology Service Management

TECHNOLOGIES, CERTIFICATIONS, & PROFESSIONAL DEVELOPMENT

Technologies: Salesforce, MS Office, Google Suite, eAutomate, ServiceMax, MS Project

Certifications: PMI Certified Associate in Project Management

Professional Development: USAF Veteran NCO, DC Air National Guard, Andrews AFB, MD., Microwave Communications Crew Chief, Squadron Safety NCO, 40+ technical training schools

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